How to deliver a Service Catalog that your customers will “actually” use
sponsored by Freshworks
WHITE PAPER:
Jump inside this white paper to uncover best practices on how to design, develop, implement, and drive adoption of a service catalog that your internal customers and employees will actually use.
Posted: 14 Sep 2020 | Published: 14 Sep 2020
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JSM Incident Management Overview Video
sponsored by Atlassian
VIDEO:
Incident management platforms speed up IT processes, escalating problems to the right person and shortening response times. This quick two minute video covers one company's ITSM platform, and takes you on a tour through the program.
Posted: 23 Nov 2020 | Premiered: 09 Nov 2020
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CW Nordics - November 2020-January 2021: Bank branch closures continue as digital banking grows
sponsored by ComputerWeekly.com
EZINE:
Sweden's Handelsbanken is cutting its branch network by nearly half, which means more money will be invested in IT. But it's not just Sweden and the Nordics – banks across the world are watching the fintech industry demonstrate to consumers what banking can be like if the right technology is in place.
Posted: 15 Nov 2020 | Published: 26 Nov 2020
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CW Benelux February-April 2020: Ericsson helps driverless buses hit European streets
sponsored by ComputerWeekly.com
EZINE:
Ericsson reveals its plans for new technologies including 5G, the internet of things and automation, including driverless buses.
Posted: 24 Jan 2020 | Published: 13 Feb 2020
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Practical Strategies for IT Cost Containment
sponsored by Service Express
RESOURCE:
Access this blog post to evaluate 3 key takeaways when CFOs collaborate with IT to fuel cost management strategies in order to improve liquidity positions.
Posted: 04 Sep 2020 | Published: 04 Sep 2020
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IT Service Management at High Velocity
sponsored by Atlassian
WHITE PAPER:
High-velocity ITSM is all about transitioning an IT organization from a traditional service development and support team to one operating at high speed. Open up this white paper to explore more on this topic, including benefits of high velocity IT, high-velocity ITSM platforms and more.
Posted: 02 Feb 2021 | Published: 02 Feb 2021
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Top Strategic Technology Trends for 2021
sponsored by Apcela
RESOURCE:
In this resource, the experts at Gartner walk you through the top strategic technology trends set to rock the business world in 2021: the Internet of Behaviors, AI engineering, hyperautomation, and many more.
Posted: 26 Feb 2021 | Published: 19 Oct 2020
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Transform Workforce Experiences With An Intelligent, Unified Approach To IT.
sponsored by Dell Technologies Partner Program
WHITE PAPER:
Access this white paper to learn about Unified Workspace, a platofrm designed to deploy, secure, manage, and support nearly all devices from the cloud.
Posted: 30 Oct 2020 | Published: 30 Oct 2020
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JSM Getting Started with OpsGenie Video
sponsored by Atlassian
VIDEO:
Integrating existing monitoring tools, having proper notifications, and guaranteeing the right escalation protocols are in place, are all huge components of a quality ITSM solution. Watch this video to learn how Jira Service Management allow you to build a team, create an on-call schedule, escalate incidents and more.
Posted: 24 Nov 2020 | Premiered: 09 Nov 2020
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CW Europe - September-November 2020: IT expertise in banks' boardrooms reduces risk, says European regulator
sponsored by ComputerWeekly.com
EZINE:
The European Central Bank has found that banks with the most IT expertise in the boardroom have better control in several IT risk categories, including fewer successful cyber attacks and less downtime of critical IT systems.
Posted: 27 Aug 2020 | Published: 10 Sep 2020
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