Top 2019 IT Service Management Tools Compared
sponsored by ServiceNow
ANALYST REPORT:
IT service management (ITSM) tools are the backbone of IT departments around the world. But not all ITSM offerings are created equal. In this Gartner Magic Quadrant report, find out how the top ITSM tools of 2019 stack up against one another.
Posted: 10 Sep 2019 | Published: 29 Aug 2019
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Case Study: Keeping the Service Desk Up to Speed with Compliance
sponsored by Serviceaide
WHITE PAPER:
In this case study, find out how BRK, a leading sanitation company in serving over 15 million customers, deployed a new service management platform to keep their service desk up to task.
Posted: 21 Nov 2018 | Published: 21 Nov 2018
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CW Benelux May 2018
sponsored by ComputerWeekly.com
EZINE:
GDPR becomes law at the end of this month, so we take a look at how organisations in the Netherlands are preparing for it. Cover your eyes if you are squeamish as you only have days left to get things right.We lead this issue with a story published in February, so perhaps things have changed. But if not, some organisations should be concerned.
Posted: 01 May 2018 | Published: 01 May 2018
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Top 12 Enterprise Service Management Vendors Head-to-Head
sponsored by Micro Focus
WHITE PAPER:
In this Forrester analysis, find out how the top 12 enterprise service management vendors stack up – and which are leading the pack.
Posted: 25 Oct 2018 | Published: 23 Aug 2018
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Transforming the IT Value Chain
sponsored by ServiceNow
EBOOK:
A single IT platform—powered by a unified data model, shared intelligence, best practice workflows, platform‑level AI capabilities, and a common look and feel—is the key to create an IT organization that can move fast, innovate, drive productivity, and deliver the consumer‑like experiences. Read this ebook to learn how.
Posted: 30 Apr 2019 | Published: 20 Apr 2019
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How 5 Enterprises Left Their Legacy ITSM Behind
sponsored by ServiceNow
CASE STUDY:
An unorganized and ill-prepared ITSM can bog down many of the processes and tools that keep service delivery running smoothly. Learn how a group of leading companies revaluated their legacy ITSM strategies to deliver increased value to their users and cut down operational costs.
Posted: 22 Mar 2019 | Published: 22 Mar 2019
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CW Benelux ezine November 2018
sponsored by ComputerWeekly.com
EZINE:
The Netherlands is a hotbed for digital developments, whether it's developing a port that will host autonomous ships or the proliferation of contactless payments. Its population is open to new ideas and it has a rich tech startup scene with a large community of techies.
Posted: 02 Nov 2018 | Published: 08 Nov 2018
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Going Up? How Atlas Schindler Elevators Revamped Their IT Services
sponsored by Serviceaide
WHITE PAPER:
In this case study, discover more about how Atlas Schindler revamped their legacy service desk platform to better support not only customers, but their own users as well. Plus, find out how they implemented process automation, virtual agents, and more cutting edge IT technologies.
Posted: 21 Nov 2018 | Published: 21 Nov 2018
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Get Better, Faster, Cheaper IT Service Through AI Capabilities
sponsored by ServiceNow
EBOOK:
It's time to move IT beyond the traditional "better, faster, cheaper — pick any two" conundrum. With the help of AI, virtual agents, and machine learning, organizations can tap into these technological innovations to improve operations across all three variables. Read this ebook to learn how.
Posted: 29 Apr 2019 | Published: 20 Apr 2019
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Modern ITSM and Asset Management
sponsored by SoftwareOne
EGUIDE:
Managing the disparate pieces of IT has always been a pain point, which spawned the need for ITSM and ITIL. In this guide, discover how the roles of ITSM and ITIL have changed as IT itself has evolved, and about the roles they will play in years to come.
Posted: 24 May 2018 | Published: 22 May 2018
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