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Adidas: IT Self-Service in Action sponsored by ServiceNow CASE STUDY: Learn how Adidas used ServiceNow® platforms to create a consumer-style shop to deliver services and increase efficiencies for its employees across 160 countries Posted: 03 Apr 2019 \| Published: 03 Apr 2019 TOPICS: IT Management \| IT Service Management \| IT Services \| IT Systems

Crossing the Legacy ITSM Chasm sponsored by ServiceNow WHITE PAPER: This exclusive report examines "next-generation ITSM" and its contributions towards changing IT and business requirements. Download now to compare advances with the risks of staying with legacy ITSM models and evaluate the risks of "doing nothing" and allowing legacy ITSM to persist. Posted: 18 Mar 2019 \| Published: 28 Feb 2018 TOPICS: IT Management \| IT Service Management \| IT Services

Top 10 Nordic IT stories for 2018 sponsored by ComputerWeekly.com EGUIDE: The Nordic region is pioneering when it comes to the use of IT in society and business. In many ways, the region is a test bed for the most advanced implementations of technology, such as artificial intelligence (AI). Here are Computer Weekly's top 10 Nordic articles for 2018, with a look back at CIO interviews and the effect of AI on the region. Posted: 09 Jan 2019 \| Published: 09 Jan 2019 TOPICS: IT Best Practices \| IT Governance \| IT Infrastructure \| IT Management \| IT Services \| Project Management

CW Benelux ezine February 2019 sponsored by ComputerWeekly.com EZINE: Dutch military intelligence has released a lot of details about the attempt to hack into the networks of the Organisation for the Prohibition of Chemical Weapons (OPCW) in The Hague. Posted: 31 Jan 2019 \| Published: 07 Feb 2019 TOPICS: Artificial Intelligence \| Computer Crimes \| Computer Hardware \| Cybersecurity \| Hackers \| IT Industry \| IT Management \| IT Services \| IT Workforce \| Robotics \| Robots \| Training and Educational Services \| Training Software

Not Everyone Needs a Cadillac sponsored by Serviceaide WHITE PAPER: New technology has introduced options for IT teams struggling with increasing ticket volumes. The tricky part is discerning which choice is the best for your IT team in particular. Jump into this white paper to learn how to identify the good IT service management tools from the bad relative to your organization's needs. Posted: 01 May 2019 \| Published: 01 May 2019 TOPICS: IT Management \| IT Service Management \| IT Services \| IT Systems

How Leading Organizations Use AI to Deliver Exceptional Customer Experiences sponsored by Splunk Services UK Ltd WHITE PAPER: Click to access a collection of case studies that highlight the impact of machine learning in predicting, preventing, and troubleshooting IT events before they have a chance to leave a mark on business continuity – and before they impact customers. Posted: 21 Mar 2019 \| Published: 21 Mar 2019 TOPICS: IT Management \| IT Service Management \| IT Services

Nampa School District's ITSM Success Story sponsored by Serviceaide CASE STUDY: Discover how an underperforming IT Department in Nampa School District turned itself into an exceptional customer service organization with a new service management tool. Posted: 13 Apr 2018 \| Published: 13 Apr 2018 TOPICS: Applications Software \| Customer Self-Service \| Customer Service \| IT Best Practices \| IT Departments \| IT Management \| IT Services \| IT Systems \| Troubleshooting

Service Visibility: Your Green Light to a Clear Road Ahead sponsored by ServiceNow WHITE PAPER: Download this eBook to learn how efficiently mapping IT infrastructure to business critical services can increase service visibility and improve your service delivery. Posted: 14 Mar 2019 \| Published: 14 Mar 2019 TOPICS: IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| IT Systems

CW Middle East ezine July 2018 sponsored by ComputerWeekly.com EZINE: What more does a region need to be recognised as a technology leader than its very own valley, of the silicon variety? Where once only oil flowed down Saudi Arabia's economic valleys, tech has now taken a grip. Read in this issue about the country's ambitions in the tech sector. Posted: 09 Jul 2018 \| Published: 12 Jul 2018 TOPICS: Artificial Intelligence \| Computer Hardware \| Internet Infrastructure \| Internet Services \| IT Consulting Services \| IT Industry \| IT Infrastructure \| IT Management \| IT Outsourcing Services \| IT Services \| IT Spending \| IT Systems \| IT Workforce \| Security \| Security Management \| Training

Switch Stories: How 5 Enterprises Left Their Legacy ITSM Behind sponsored by ServiceNow WHITE PAPER: An unorganized and ill-prepared ITSM can bog down many of the processes and tools that keep service delivery running smoothly. Learn how a group of leading companies revaluated their legacy ITSM strategies to deliver increased value to their users and save their businesses money. Posted: 04 Apr 2018 \| Published: 20 Jan 2018 TOPICS: CIOs \| IT Management \| IT Management Services \| IT Managers \| IT Service Centers \| IT Service Management \| IT Services

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