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Optical Carrier 24

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Optical Carrier 24 Reports
Five Key Capabilities for a Smart Service Desk Solution
sponsored by MicroFocus
RESOURCE: Download this easy-to-digest infographic to uncover the top 5 capabilities any smart IT service desk solution should possess, with a look at how analytics-driven ITSM fulfills these capabilities with an engaging user experience for IT.
Posted: 05 Mar 2018 | Published: 31 Dec 2017


Three Moves for CIOs to Lower Business Costs With Cloud
sponsored by NetApp
RESEARCH CONTENT: In this Gartner research report, explore how you can overcome the cost challenges associated with moving to a cloud computing environment through 3 simple steps.
Posted: 13 Mar 2018 | Published: 24 Mar 2017


Modernizing Legacy Applications Saves Bottom Lines
sponsored by ServiceNow
VIDEO: Since their legacy Lotus Notes environment was going to shutdown, which included over 200 custom apps, one company took a group of workers that had been developing ITIL and service management modules for years and transitioned them into a team that builds custom apps. Find out the benefits they realized from this process.
Posted: 26 Jan 2018 | Premiered: 19 Jan 2018


Integrated Cloud-Based Monitoring and Analytics Break Down IT Operations Silos
sponsored by Oracle Corporation
ANALYST REPORT: Cloud-based management tools and IT operations analytics services are expected to take on an ever-increasing importance in enterprise IT management environments. This IDC report discusses cloud's increasing importance in the era of digital transformation.
Posted: 18 Jan 2018 | Published: 30 Jun 2016

Oracle Corporation Tasks ServiceNow Platform for Speeding Business Processes
sponsored by ServiceNow
CASE STUDY: In this case study, needed a way to consolidate its various tools and data into a single system of record. Find out how they leveraged service automation to save 300 hours for HR and over 1,000 hours for IT per year while improving collaboration and data management efforts.
Posted: 19 Jan 2018 | Published: 19 Jan 2018


The Inner Circle Guide to Cloud-Based Contact Center Offerings
sponsored by West UC
WHITE PAPER: Selecting the best cloud-based cloud contact center strategy can be overwhelming. To help, this white paper answers 6 FAQs about cloud contact centers.
Posted: 27 Feb 2018 | Published: 27 Feb 2018

West UC

How Cloud Skills Are Accelerating the Careers of IT Professionals
sponsored by Microsoft
WHITE PAPER: Written for IT pros, this white paper helps professionals plot their self-development and certification paths to maximize career potential with strong cloud skills. Read on to learn the most influential skills cloud pros should possess, and more.
Posted: 05 Feb 2018 | Published: 31 May 2017


How Expert Planet and eBay Establish a Stronger Communications Platform
sponsored by West UC
CASE STUDY: Find out how, Expert Planet, a leading teleservices provider, was able to deliver technology that allows them to deploy a completely flexible, personalized customer experience with the most qualified agents regardless of their location.
Posted: 27 Feb 2018 | Published: 27 Feb 2018

West UC

Alleviate Technical Debt : A Practical Path to IT Modernization
sponsored by Red Hat
WHITE PAPER: There are several core approaches you can take to advance your IT modernization efforts, which this white paper closely examines. Read on to view these four pragmatic methods for structuring your initiatives, as well as discover a viable first step for your modernization path: UNIX-to-Linux migration.
Posted: 02 Mar 2018 | Published: 31 Dec 2016

Red Hat

The Journey Towards Digital Transformation
sponsored by ServiceNow
VIDEO: Most organizations are trying to figure out how to get results from digital transformation. The issue is that transformation is a journey, not a destination. Find out how CEMEX, a global leader in the building materials industry, is successfully navigating their journey to more efficient back‑office processes.
Posted: 26 Jan 2018 | Premiered: 19 Jan 2018


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