Online Content Services

WHITE PAPER: An inefficient ITIL can be a major setback for developers and heighten the risk of service disruptions and noncompliance. In this case study, learn more about how one company turned their ITSM strategy on its head using intelligent service management technology.

Posted: 13 Apr 2018 | Published: 13 Apr 2018

CASE STUDY: One company had an overly complex IT environment that was non-ITIL compliant. Read the case study to learn how they were able to achieve consolidation, self-service automation and transparency with a single system of record.

Posted: 22 Jan 2018 | Published: 22 Jan 2018

EZINE: In this ezine, we look at how digital transformation is shaking up the Nordic region and placing CIOs at the forefront of the social and economic changes that come with it. Norway, Denmark, Sweden and Finland are all heading in the same direction at pace and it appears this move is being fuelled by more traditional businesses.

Posted: 15 Feb 2019 | Published: 21 Feb 2019

CASE STUDY: This IDC paper spotlights a South African financial services company that laid the foundation for an effective multi-cloud strategy with hyper-converged infrastructure. Read here for the takeaways.

Posted: 14 Feb 2019 | Published: 31 Dec 2018

WHITE PAPER: Find out how to pinpoint the IT helpdesk capabilities that are keeping your support teams from being on-par with industry-leading, consumer-centric support teams – and how to reach that level.

Posted: 08 Feb 2019 | Published: 08 Feb 2019

WHITE PAPER: An ineffective help desk system can be a major pain point for businesses -- and their customers, too. Learn more about how one company redefined their help desk strategy with the help of an intelligent service management solution.

Posted: 16 Apr 2018 | Published: 16 Apr 2018

EZINE: The Netherlands is building itself a bit of a reputation when it comes to applying the latest technologies to some of the challenges facing people and businesses today.

Posted: 02 Aug 2017 | Published: 10 Aug 2017

EZINE: This year, more enterprises will adopt a "cloud-first" SD-WAN architecture designed to efficiently support their increasingly cloud-based application mix. In this issue of CW ASEAN, we take a closer look at how ASEAN enterprises gearing up for this eventuality.

Posted: 12 Apr 2018 | Published: 12 Apr 2018

WHITE PAPER: This paper examines how today's technology providers are standardizing their offerings, and, as a result, how your organization can take advantage of more flexible product and pricing options, shortened SLAs, and prompt support delivery. Don't want to miss out? Download it here.

Posted: 07 Mar 2019 | Published: 31 Dec 2018

EZINE: Dutch military intelligence has released a lot of details about the attempt to hack into the networks of the Organisation for the Prohibition of Chemical Weapons (OPCW) in The Hague.

Posted: 31 Jan 2019 | Published: 07 Feb 2019