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NSF Reports

Global Risks 2014 sponsored by ComputerWeekly.com RESEARCH CONTENT: Cybercrime and the potential fragmentation of the internet are among the most serious risks facing businesses and governments in 2014, this report from the World Economic Forum reveals. Posted: 17 Jan 2014 \| Published: 17 Jan 2014 TOPICS: Computer Crimes \| Cybersecurity \| Cyberterrorism \| Government Agencies (non-U.S.) \| Government Agencies (U.S.) \| Governments \| Hackers \| Internet \| Internet Industry Organizations \| Internet Industry Standards Organizations \| Internet Infrastructure \| Internet Security \| Internet Standards \| Internetworking Hardware \| Security \| Security Infrastructure \| Security Management \| Security Threats \| Spyware \| Web Services

Solution Spotlight: Creating a Strong Customer Experience Management Strategy sponsored by SearchCRM EGUIDE: In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more. Posted: 05 Dec 2012 \| Published: 05 Dec 2012 TOPICS: Collaboration \| Communications Systems \| Contact Center Management \| Customer Loyalty \| Customer Profiles \| Customer Satisfaction \| Customer Service \| IT Agents \| IT Departments

Increase Customer Satisfaction by Focusing on the Citizen Experience sponsored by Avtex WHITE PAPER: In this white paper, explore how governments and government agencies can improve their citizens' satisfaction by refining their citizen experience. Additionally, learn how to define a successful citizen experience, and uncover 3 steps to improving yours. Posted: 16 Sep 2019 \| Published: 31 Dec 2017 TOPICS: Business Intelligence \| Business Intelligence Software \| Customer Interaction Services \| Customer Loyalty \| Customer Privacy \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Government Agencies (non-U.S.) \| Government Agencies (U.S.) \| Governments \| Public Administration \| Public Sector

5 Ways Technology Can Transform Government Operations sponsored by Smartsheet WHITE PAPER: In this whitepaper, learn how governments and agencies can improve the success rate of their transformation journey by switching to a reliable cloud-based application. Review your software options with Smartsheet, and discover how cloud-based applications can help your organization drive progress towards digital transformation in 5 critical ways. Posted: 05 Sep 2019 \| Published: 05 Sep 2019 TOPICS: Cloud Computing \| Content Management \| Content Management Services \| Content Management Software \| Content Management Systems \| Enterprise Content Management \| Enterprise Content Management Software \| Government Agencies (non-U.S.) \| Government Agencies (U.S.) \| Vertical Industries

Social Media in Government: 5 Key Considerations sponsored by Hootsuite WHITE PAPER: Government agencies have begun to follow private-sector companies in leveraging social media, but may still have questions regarding the tools, processes, and organizational changes required to make social media work. This informative resource details the five top considerations for government agencies looking to deploy social media strategies. Posted: 15 Apr 2014 \| Published: 15 Apr 2014 TOPICS: CRM \| Government Agencies (U.S.) \| Public Sector \| Social Computing \| Social Networking

Technical Guide on Government Security sponsored by SearchSecurity.com EGUIDE: Information security practices of government organizations is at an all time high as attackers begin to focus on critical infrastructures and resources. This expert e-guide, presented by SearchSecurity.com, explores where government organizations need to direct their efforts in order to understand and properly mitigate critical threats. Posted: 26 May 2011 \| Published: 23 May 2011 TOPICS: Government Agencies (U.S.) \| Government Information Security \| Risk Management \| Security Management \| Security Threats \| Vulnerability Management

Reduce Federal Infrastructure Risk with Compliance Management and Situational Awareness sponsored by IBM WHITE PAPER: This white paper features holistic information and network security tools that help federal agencies meet strict compliance mandates. Posted: 12 May 2014 \| Published: 31 Jan 2014 TOPICS: Compliance (Systems Operations) \| Compliance Audits \| Data Analytics \| Government Agencies (U.S.) \| Government Information Security \| Governments \| Hardware \| Network Security \| Risk Management \| Security \| Security Best Practices \| Security Infrastructure \| Security Management \| Security Managers \| Security Policies \| Security Systems \| Security Threats \| Software Asset Management \| Vulnerability Management

The 7 Deadly Skills of The Perfect Employee sponsored by Skillsoft WHITE PAPER: This resource examines the 7 skills essential to employee success and how to keep your employees productive and satisfied. Posted: 23 Apr 2012 \| Published: 23 Apr 2012 TOPICS: Certification Programs \| eLearning \| Employee Performance Management (EPM) \| IT Agents \| Training \| Training and Educational Services \| Training Software

The 7 Deadly Skills Your IT Team Should Possess sponsored by Skillsoft WHITE PAPER: This resource examines IT skill shortages, how to minimise them within your company, and 7 deadly skills that your IT team should possess. Posted: 18 Apr 2012 \| Published: 18 Apr 2012 TOPICS: IT Agents \| IT Best Practices \| IT Departments \| IT Governance \| IT Management \| IT Managers \| IT Systems \| Security Infrastructure

Advanced Case Management for Government sponsored by IBM WHITE PAPER: How can you tap into today's data growth trend to improve processes? This white paper examines the drastic explosion of data and explores how governments have begun to handle this massive influx of information. Posted: 02 Dec 2015 \| Published: 02 Dec 2015 TOPICS: Data Analytics \| Data Classification \| Data Collection \| Data Governance \| Data Integration \| Government Agencies (non-U.S.) \| Government Agencies (U.S.) \| Government Information Security \| Governments

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