Internet Telephony

DATA SHEET: Organizations using Microsoft Teams can now experience the benefits of a managed service platform that offers global reach and guaranteed service level agreements for consistent global quality of service. For a one-partner, one-vendor solution designed to optimize delivery, read this short brief on Microsoft Teams Global Managed Services.

Posted: 29 Sep 2020 | Published: 29 Sep 2020

VIDEO: Today’s workplace requires collaboration and involves teams all over the world. Organizations everywhere are seeking stronger employee engagement and better customer experiences to increase productivity and agility. Watch this short video to discover an integrated, secure unified communications and next-gen collaboration offering.

Posted: 13 Nov 2020 | Premiered: 13 Nov 2020

WHITE PAPER: Microsoft Teams provides a hub for teamwork within the Office 365 suite. Direct Routing for Microsoft Teams is the added option of complementing this hub with Internet telephony for phone calls. In this buyer’s guide, learn more about Microsoft Teams Direct Routing and CallTower’s solution.

Posted: 05 Oct 2020 | Published: 05 Oct 2020

WHITE PAPER: Remote work is not going anywhere, and organizations are preparing for what looks to be the future of work. This means gathering tools such as admin control, call recording and forwarding, team collaboration and more to deliver the best chance for business to boom, even from home. Download The Working From Home Toolkit to learn more.

Posted: 21 Dec 2020 | Published: 30 Apr 2020

EBOOK: Check out this comprehensive eBook to discover the ins and outs of IP telephony system selection, deployment, and management.

Posted: 19 May 2009 | Published: 31 Dec 2007

TECHNICAL ARTICLE: To help address the many questions about the Cisco Intercompany Media Engine, Wade Hamblin and Hakim Mehmood from the product team will post a "for Dummies" blog every 2 weeks to explain the basics and help you understand what it is, how it works, and why you should care.

Posted: 18 Mar 2010 | Published: 04 Dec 2009

WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.

Posted: 24 Mar 2011 | Published: 24 Mar 2011

WHITE PAPER: Platform digit manipulation may be needed for many business phone calls as they traverse their gateways. his guide explores the role of digit manipulation techniques and various is ways it can benefit for your business.

Posted: 21 Jan 2014 | Published: 31 Dec 2013

SOFTWARE LISTING: The Cisco® Catalyst® 3560 Series is a line of fixed-configuration, enterprise-class switches that include IEEE 802.3af and Cisco prestandard Power over Ethernet (PoE) functionality in Fast Ethernet and Gigabit Ethernet configuration.

Posted: 28 Feb 2008 | Published: 01 Jan 2007

CASE STUDY: When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained.

Posted: 08 Sep 2009 | Published: 01 Sep 2009