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Internet Telephony Reports

Network Purchasing Intentions 2012 sponsored by ComputerWeekly.com RESEARCH CONTENT: This in-depth research from Computer Weekly and Tech-Target, reveals the IT networking trends and spending priorities for European IT professionals in 2012. Posted: 30 Jul 2012 \| Published: 30 Jul 2012 TOPICS: Budgeting \| Cloud Computing \| Cloud CRM \| Cloud Storage \| Compliance Software \| CRM \| Disaster Recovery \| ERP \| Ethernet Switches \| IP Telephony \| ITIL \| Mobile Device Management \| Network Appliances \| Network Applications Software \| Network Architectures \| Network Best Practices \| Network Configuration Management \| Network Configuration Management Software \| Network Convergence \| Network Design \| Network Infrastructure \| Network Management \| Network Management Services \| Network Management Software \| Network Monitoring \| Network Monitoring Software \| Network Performance \| Network Peripheral Hardware \| Network Provisioning \| Network Security \| Network Security Appliances \| Network Security Hardware \| Network Security Software \| Network Service Providers \| Networking \| Networking Hardware \| Routers

Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications sponsored by ScanSource & ShoreTel CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications. Posted: 08 Aug 2012 \| Published: 31 Dec 2010 TOPICS: Collaboration \| Communications Systems \| IP \| IP Contact Centers \| IP Phones \| IP Routers \| IP Routing \| IP Switching \| IP Telephony \| IP Videoconferences \| PBX \| SIP \| Switches \| Switching \| TCO \| Unified Messaging \| Unified Messaging Systems \| VoIP

Ensuring you Get the Best Call Quality Available sponsored by RingCentral WHITE PAPER: This white paper highlights the 5 major factors that affects call quality, and offers a solution for these issues to ensure a top quality call experience. Posted: 18 Feb 2014 \| Published: 18 Feb 2014 TOPICS: IP Telephony \| QOS \| Routers \| Telephones \| Telephony Services \| Telephony Systems \| VoIP

SAP Business Communications Management Rapid-Deployment Solution sponsored by SAP America, Inc. WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits. Posted: 24 Mar 2011 \| Published: 24 Mar 2011 TOPICS: Business Management \| Communications Systems \| Contact Centers \| CRM \| Customer Service \| IP Contact Centers \| IP Telephony \| SAP (Product)

Unified Communications Application: Uses and Benefits sponsored by Cisco Systems, Inc. PRODUCT LITERATURE: Productivity gains and cost savings from unified communication applications can be challenging for organizations considering the required investment. Based on a survey of 200 organizations using these applications, this paper outlines their challenges. Posted: 27 Mar 2007 \| Published: 01 Jan 2006 TOPICS: Converged Networks \| IP Networks \| IP Telephony \| Mobile Workers \| Network Convergence \| Productivity \| Remote Computing \| ROI \| TCO \| Unified Messaging \| Unified Messaging Systems \| Wireless Computing

Top of the Class: City & Guilds Take a Radical Approach to Unified Communications sponsored by Azzurri WHITE PAPER: This case study highlights one leading UK organization that chose to install one managed service for its four existing telecom suppliers to enhance business productivity at a far lower cost. Posted: 04 Oct 2013 \| Published: 04 Oct 2013 TOPICS: IP Telephony \| Mobile Workers \| Network Management \| Network Managers \| Telecom Spending \| Unified Messaging \| Videoconferences

Canadian Airport Reaps the Benefits of Truly Unified Communications sponsored by Hewlett Packard Enterprise CASE STUDY: In this case study learn how Halifax International Airport Authority, one of Canada's largest airports, developed and integrated a unified communications solution that created flexibility and efficiency for how their terminal space is utili... Posted: 06 Jun 2008 \| Published: 01 Feb 2008 TOPICS: IP Telephony \| Memory \| Remote Access Server Hardware \| Telecommunications Software \| Telecommunications Standards \| Unified Messaging

Transforming your Contact Center…”SIP-ly” Stated sponsored by AT&T Corp WHITE PAPER: Many businesses are investigating new ways to transform your voice now and prepare for the future of communications. This means taking a look, at and moving to, an IP-based communications infrastructure. Posted: 21 Sep 2011 \| Published: 21 Sep 2011 TOPICS: Communications Networks \| Communications Systems \| IP Networks \| IP Services \| IP Telephony \| Network Configuration Management \| Network Infrastructure \| Network Management \| Network Performance \| Networking \| SIP \| Unified Messaging \| Unified Messaging Systems \| VoIP

Buyer's Guide: What Every Business Needs to Know When Selecting a Phone System sponsored by RingCentral WHITE PAPER: This step-by-step guide helps you choose the right phone system based on your overall business goals. Posted: 17 Feb 2014 \| Published: 31 Dec 2013 TOPICS: Communications Hardware \| Communications Systems \| IP Telephony \| Telephones \| Telephony Services \| Telephony Systems \| Unified Messaging \| Unified Messaging Systems

Investing in IP Phones: How to Control Costs, Now and Later sponsored by Cisco Systems, Inc. WHITE PAPER: Businesses that use voice over IP (VoIP) service and IP phones gain many advantages. No wonder desktop IP phones are used by more than a third of small and medium-sized businesses surveyed in Europe and North America. Continue reading to learn more and discover how to make the best investment through seven key questions. Posted: 20 Jan 2011 \| Published: 20 Jan 2011 TOPICS: IP Phones \| IP Telephony \| Network Management \| SIP \| SMBs \| Unified Messaging \| VoIP

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