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The Government of Arlington Keeps Dreaming Thanks to IT Modernization sponsored by Dell Technologies WHITE PAPER: Arlington, Texas, a city of over 370,000 residents, proudly calls itself "The American Dream City." In this one pager, find out how the city used sophisticated strategy and governance practices to build an incredibly modernized IT infrastructure to help them live up to their name. Posted: 07 Nov 2019 \| Published: 07 Nov 2019 TOPICS: Governance, Risk, Compliance (GRC) \| Government Agencies (U.S.) \| IT Departments \| IT Governance \| IT Infrastructure \| IT Management \| ITIL

Solution Spotlight: Creating a Strong Customer Experience Management Strategy sponsored by SearchCRM EGUIDE: In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more. Posted: 05 Dec 2012 \| Published: 05 Dec 2012 TOPICS: Collaboration \| Communications Systems \| Contact Center Management \| Customer Loyalty \| Customer Profiles \| Customer Satisfaction \| Customer Service \| IT Agents \| IT Departments

Open Trusted Technology Provider Standard (O-TTPS) sponsored by ComputerWeekly.com WHITE PAPER: This standard is aimed at enhancing the integrity of commercial off the shelf ICT products and helping customers to manage sourcing risk. Posted: 10 Apr 2013 \| Published: 10 Apr 2013 TOPICS: Cybersecurity \| Government Agencies (non-U.S.) \| Government Agencies (U.S.) \| Government Information Security \| Governments \| Hackers \| Malware \| Risk Management \| Security \| Security Best Practices \| Security Management \| Security Policies \| Security Standards \| Security Threats \| Standards \| Supply Chain Management \| Supply Chains \| Virus Protection

The MSP’s Guide to Field Service sponsored by Field Nation WHITE PAPER: Download the following guide to discover how MSPs like yourself can leverage a contingent workforce to reduce costs and risk, increase work order efficiency, and expand operations with greater flexibility than ever. Posted: 28 Oct 2019 \| Published: 28 Oct 2019 TOPICS: IT Agents \| IT Utility Services \| IT Workforce \| Managed Security Services \| Managed Security Services Providers \| Workforce Management Software \| Workforce Planning

Optimizing the PC Segment of California's IT Infrastructure sponsored by Intel Corporation CASE STUDY: Researchers found that by creating a dynamic IT environment- standardized, centralized, automated, and mobile-California can achieve a greener, more secure computing complex that improves productivity, delivering greater efficiency at a lower cost to taxpayers and the environment. Posted: 27 May 2009 \| Published: 27 May 2009 TOPICS: Government Agencies (U.S.) \| Government Information Security \| Green Data Center \| Hard Disks \| Hardware \| Mobile Device Management \| Mobile Workers \| Solid State Disks

The 7 Deadly Skills of The Perfect Employee sponsored by Skillsoft WHITE PAPER: This resource examines the 7 skills essential to employee success and how to keep your employees productive and satisfied. Posted: 23 Apr 2012 \| Published: 23 Apr 2012 TOPICS: Certification Programs \| eLearning \| Employee Performance Management (EPM) \| IT Agents \| Training \| Training and Educational Services \| Training Software

Smart City as a Service: Using Analytics to Equip Communities for Data Driven Decisions sponsored by IBM WHITE PAPER: This white paper how to enable municipal IT managers to build a flexible cloud foundation and support a smart city service strategy. Read on to discover how to deploy on a secure hybrid cloud model to accommodate all workloads. Posted: 05 Nov 2015 \| Published: 05 Nov 2015 TOPICS: Cloud Computing \| Cloud CRM \| Cloud Management \| Government Agencies (U.S.) \| Governments

World War C: Understanding Nation-State Motives Behind Today’s Advanced Cyber Attacks sponsored by FireEye WHITE PAPER: This guide explores the unique characteristics of cyber-attack campaigns waged by governments worldwide. Posted: 05 Mar 2014 \| Published: 31 Dec 2013 TOPICS: Government Agencies (non-U.S.) \| Government Agencies (U.S.) \| Government Information Security \| Governments \| Risk Management \| Security \| Security Best Practices \| Security Management \| Security Systems \| Security Threats

Cloud Computing by Government Agencies: Meeting Business and Security Challenges in the Cloud sponsored by IBM TECHNICAL ARTICLE: This article briefly describes the procurement challenges and then jumps into advising government cloud service purchasers on the positives and negatives of security in the cloud, and how to manage their potential vendors' security risks. Read on to learn more. Posted: 13 Sep 2010 \| Published: 17 Aug 2010 TOPICS: Budgeting \| Cloud Computing \| Government Agencies (U.S.) \| Network Security \| Security Threats \| Vendor Selection \| Vendors

Transcript: The Changing Role of the CIO sponsored by Hewlett Packard Enterprise PRESENTATION TRANSCRIPT: This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more. Posted: 02 Apr 2013 \| Published: 02 Apr 2013 TOPICS: CIOs \| IT Agents \| IT Governance \| IT Management \| IT Managers \| IT Service Management \| IT Services \| IT Spending \| IT Workforce

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