ITS Reports

Solution Spotlight: Creating a Strong Customer Experience Management Strategy
sponsored by TechTarget Customer Experience
EGUIDE: In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.
Posted: 05 Dec 2012 | Published: 05 Dec 2012

TechTarget Customer Experience

Essential Supplier Report: Smart City Suppliers
sponsored by IBM
WHITE PAPER: This report cuts to the chase when it comes to suppliers focusing on smart cities and forwar-thinking municipalities. Read now for evaluations on leading players in the market that have the capacity to provide leadership on large-scale projects spanning multiple city requirements.
Posted: 10 Nov 2015 | Published: 10 Nov 2015

IBM

Building Solutions For Smarter Governments: Six Ways to Increase Responsiveness, Service Quality, Accountability and Taxpayer Value
sponsored by IBM
WHITE PAPER: This paper describes how smarter government means making operations and services truly citizen-centric, integrating their service delivery, coordinating programs and allowing a choice of access channels, as well as placing the most needed transactions on the Web.
Posted: 21 Jan 2011 | Published: 21 Jan 2011

IBM

Into the Future: The Fast Track for Financial Markets
sponsored by IBM Line of Business
WHITE PAPER: This paper explores how high performance computing solutions from IBM can enable high-velocity financial analytics and trading.
Posted: 17 Jun 2008 | Published: 01 Sep 2007

IBM Line of Business

Government Could Miss IPv6 Deadline; Enterprises Make IPv6 Transition
sponsored by Hewlett Packard Enterprise
EGUIDE: Uncover why many government agencies risk missing the IPv6 transition deadline and how your enterprise stands to benefit by making the IPv6 transition in a timely manner.
Posted: 02 Jan 2013 | Published: 02 Jan 2013

Hewlett Packard Enterprise

The 7 Deadly Skills of The Perfect Employee
sponsored by Skillsoft
WHITE PAPER: This resource examines the 7 skills essential to employee success and how to keep your employees productive and satisfied.
Posted: 23 Apr 2012 | Published: 23 Apr 2012

Skillsoft

Smartphones: A Savvy Strategy for Government Employees
sponsored by BlackBerry
WHITE PAPER: There is no reason why government agencies shouldn’t take advantage of all that smartphones have to offer. Employed efficiently, smartphones can address several organizational imperatives, including cost savings, greater mobility, increased telework options and sensitivity to environmental concerns. Continue reading to learn more.
Posted: 12 Jan 2011 | Published: 11 Jan 2011

BlackBerry

Protecting Critical Data is a Main Priority for the U.S. Army
sponsored by Globalscape
CASE STUDY: In this white paper, learn how the U.S. Army can protect their $68 billion-worth of annual data with a set of security solutions that easily integrate with their Standard Army Management Information System (STAMIS).
Posted: 22 May 2014 | Published: 31 Dec 2013

Globalscape

Smart City as a Service: Using Analytics to Equip Communities for Data Driven Decisions
sponsored by IBM
WHITE PAPER: This white paper how to enable municipal IT managers to build a flexible cloud foundation and support a smart city service strategy. Read on to discover how to deploy on a secure hybrid cloud model to accommodate all workloads.
Posted: 05 Nov 2015 | Published: 05 Nov 2015

IBM

Enterprise Content Management for Transforming Government
sponsored by EMC Corporation
WHITE PAPER: Read this issue brief by Center for Digital Government to learn how the Commonwealth of Massachusetts and the County of San Diego are improving service delivery by managing information electronically.  What benefits could ECM bring to your agency?
Posted: 10 Dec 2010 | Published: 10 Dec 2010

EMC Corporation