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ITS Reports

Visibility to Containers: Measurable outcomes from CMDB sponsored by ServiceNow EBOOK: Containers couple both applications and systems dependencies together into a single artifact and introduce a new layer of abstraction, simplifying DevOps. Access this eBook to learn how teams can leverage this efficiency to transform legacy IT into fast IT through automation, reduced costs, and improved productivity. Posted: 22 Jan 2020 \| Published: 22 Jan 2020 TOPICS: IT Agents \| IT Asset Management \| IT Asset Management Software \| IT Auditing \| IT Best Practices \| IT Consulting Services \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| IT Utility Services \| IT Workforce

Salesforce Customer 360 sponsored by Salesforce PRODUCT OVERVIEW: Government missions are complex, but the business processes and systems driving them don’t have to be. Learn how you can integrate your teams and technologies around one CRM platform—enabling all employees to engage customers like a unified organization, not a series of different, disconnected departments—with Salesforce. Posted: 24 Nov 2020 \| Published: 24 Nov 2020 TOPICS: CRM \| Government Agencies (non-U.S.) \| Government Agencies (U.S.) \| Government Information Security \| Governments

Solution Spotlight: Creating a Strong Customer Experience Management Strategy sponsored by SearchCRM EGUIDE: In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more. Posted: 05 Dec 2012 \| Published: 05 Dec 2012 TOPICS: Collaboration \| Communications Systems \| Contact Center Management \| Customer Loyalty \| Customer Profiles \| Customer Satisfaction \| Customer Service \| IT Agents \| IT Departments

Security Without Compromise sponsored by Remediant CASE STUDY: As a result of a mandate, a major U.S. government contractor was in search of a highly-scalable solution that could couple multi-factor authentication and dynamic privileged access – and it had to be efficient and compliant. As it turned out, they were able to get what they needed and more. Take a look at this case study to learn the specifics. Posted: 17 Aug 2020 \| Published: 17 Aug 2020 TOPICS: Access Control \| Access Control Software \| Authentication \| Authorization \| Compliance Best Practices \| Government Agencies (U.S.) \| Government Information Security \| Identity Management \| Identity Management Software \| Network Authentication Protocols \| Network Forensics \| Network Infrastructure \| Network Management \| Network Protocols \| Network Security \| Network Security Software \| Security \| Security Best Practices \| Security Industry \| Security Infrastructure \| Security Management \| Security Managers \| Security Policies \| Security Software \| Security Threats \| Vulnerability Management

How Government Agencies Can Enhance Security and Reduce Costs sponsored by ServiceNow WHITE PAPER: IT security teams in the public sector are challenged with providing security and innovation while driving down costs. Download this report to take a closer look at the challenges plaguing government agencies and discover a platform that can help to facilitate innovation without exhausting resources. Posted: 06 Feb 2020 \| Published: 31 Jan 2018 TOPICS: Cybersecurity \| Data Security \| Government Agencies (U.S.) \| Government Information Security \| Governments \| Network Monitoring \| Network Monitoring Software \| Network Security \| Program Management \| Security \| Security Management \| Security Standards \| Security Systems

Technical Guide on Government Security sponsored by SearchSecurity.com EGUIDE: Information security practices of government organizations is at an all time high as attackers begin to focus on critical infrastructures and resources. This expert e-guide, presented by SearchSecurity.com, explores where government organizations need to direct their efforts in order to understand and properly mitigate critical threats. Posted: 26 May 2011 \| Published: 23 May 2011 TOPICS: Government Agencies (U.S.) \| Government Information Security \| Risk Management \| Security Management \| Security Threats \| Vulnerability Management

The Changing Role of the CIO sponsored by Hewlett-Packard Enterprise PRESENTATION TRANSCRIPT: This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more. Posted: 28 Nov 2012 \| Published: 28 Nov 2012 TOPICS: CIOs \| IT Agents \| IT Best Practices \| IT Industry \| IT Infrastructure \| IT Service Management \| IT Services \| IT Spending

Reduce Federal Infrastructure Risk with Compliance Management and Situational Awareness sponsored by IBM WHITE PAPER: This white paper features holistic information and network security tools that help federal agencies meet strict compliance mandates. Posted: 12 May 2014 \| Published: 31 Jan 2014 TOPICS: Compliance (Systems Operations) \| Compliance Audits \| Data Analytics \| Government Agencies (U.S.) \| Government Information Security \| Governments \| Hardware \| Network Security \| Risk Management \| Security \| Security Best Practices \| Security Infrastructure \| Security Management \| Security Managers \| Security Policies \| Security Systems \| Security Threats \| Software Asset Management \| Vulnerability Management

The 7 Deadly Skills Your IT Team Should Possess sponsored by Skillsoft WHITE PAPER: This resource examines IT skill shortages, how to minimise them within your company, and 7 deadly skills that your IT team should possess. Posted: 18 Apr 2012 \| Published: 18 Apr 2012 TOPICS: IT Agents \| IT Best Practices \| IT Departments \| IT Governance \| IT Management \| IT Managers \| IT Systems \| Security Infrastructure

Protecting Critical Data is a Main Priority for the U.S. Army sponsored by Globalscape CASE STUDY: In this white paper, learn how the U.S. Army can protect their $68 billion-worth of annual data with a set of security solutions that easily integrate with their Standard Army Management Information System (STAMIS). Posted: 22 May 2014 \| Published: 31 Dec 2013 TOPICS: Cybersecurity \| Data Security \| Federal Information Security Management Act of 2002 \| Government Agencies (U.S.) \| Government Information Security \| Governments \| Hackers \| Risk Management \| Security \| Security Infrastructure \| Security Management \| Security Managers \| Security Systems \| Security Threats

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