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Stop Doing Things the Same Way and Expecting a Different Outcome -Improving Self-Service Adoption Requires a Rethink sponsored by Serviceaide WHITE PAPER: In this article, find out how virtual service agents can (quite literally) provide a more intuitive approach to IT self-service – ultimately reducing hands-on time required by actual IT team members and offloading support responsibilities onto AI. Posted: 30 Apr 2019 \| Published: 30 Apr 2019 TOPICS: IT Management \| IT Service Management \| IT Services \| IT Systems

CW Benelux November 2019-January 2020: Dutch banks fight money laundering sponsored by ComputerWeekly.com EZINE: Dutch banks have decided to work together in the fight against money laundering. Globally, only about 3% of money laundering activity is detected and stopped. Posted: 24 Oct 2019 \| Published: 31 Oct 2019 TOPICS: Computer Crimes \| Computer Industry \| Financial Applications Software \| Financial Reporting \| Financial Services \| Financial Transaction Processing \| IT Best Practices \| IT Governance \| IT Services \| IT Workforce \| Security \| Security Best Practices \| Security Systems

Chapter 15: Working with the Command-Line Interface sponsored by McGraw Hill BOOK: Download this free chapter from ITF+ CompTIA IT Fundamentals to learn how to work with and decipher the command line interface, demonstrate fundamental commands and more. Posted: 13 Jan 2021 \| Published: 13 Jan 2021 TOPICS: Careers \| IT Departments \| IT Governance \| IT Industry \| IT Management \| IT Services \| IT Workforce

The Five Challenges of Modern IT Operations sponsored by OpsRamp WHITE PAPER: Check out this white paper to read about the 5 challenges of modern IT operations and discover the key features and capabilities of service-centric IT operations management from OpsRamp. Posted: 12 Nov 2020 \| Published: 12 Nov 2020 TOPICS: Artificial Intelligence \| Cloud Computing \| Cloud Management \| IT Asset Management \| IT Asset Management Software \| IT Governance \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| IT Spending

Deliver Enterprise IT Automation with Red Hat and Intel sponsored by Red Hat and Intel WHITE PAPER: This brief covers some advanced IT automation platforms to help financial services organizations with their digital transformations. Click here to learn more about how to optimize resources, increase efficiency and automate for success. Posted: 14 Jan 2021 \| Published: 14 Jan 2021 TOPICS: IT Departments \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Outsourcing Services \| IT Services \| IT Workforce

How to Prepare IT Service Management for Next Generation Technology sponsored by Serviceaide WHITE PAPER: There's a lot of AI-infused, automation-heavy IT service tools available on today's market – but choosing practically is key. Find step-by-step outlines for planning artificial intelligence and automation strategies that not only give your IT teams the tools to succeed, but is sustainable well into the future. Posted: 29 Apr 2019 \| Published: 29 Apr 2019 TOPICS: Artificial Intelligence \| IT Management \| IT Service Management \| IT Services \| IT Systems

Top 10 Ways Your IT Team is Wasting Time (And What You Can Do About It) sponsored by Advizex WHITE PAPER: Access this white paper to see the 10 most common IT inefficiencies that organizations are facing and learn how to solve them. Posted: 04 Sep 2020 \| Published: 04 Sep 2020 TOPICS: CIOs \| IT Best Practices \| IT Consulting Services \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services \| IT Spending

CW Nordics February-April 2020: Swedes lose faith in social media as data security fears increase sponsored by ComputerWeekly.com EZINE: Swedish citizens are becoming more concerned about the activities of social media companies and are reducing their online interaction with them as a result. Posted: 14 Feb 2020 \| Published: 27 Feb 2020 TOPICS: Artificial Intelligence \| Computer Crimes \| Computer Software Industry \| Internet \| Internet Applications Software \| Internet Security \| IT Asset Management \| IT Governance \| IT Management \| IT Services \| Security \| Security Management

CW Middle East July-Sept 2019: SAP project drives digital transformation for Saudi Arabia's largest auto company sponsored by ComputerWeekly.com EZINE: It's not just the countries of the Middle East that have a plan when it comes to digital transformation. Private businesses are also overhauling their systems. One such company is the automotive division of Saudi Arabia's Abdul Latif Jameel Company (ALJC), which has completed one of the biggest SAP projects ever undertaken in the auto sector. Posted: 25 Jun 2019 \| Published: 11 Jul 2019 TOPICS: Application Deployment \| Application Development \| Applications Software \| Computer Hardware \| Computer Industry \| IT Infrastructure \| IT Services

Networks in Transition: How Leaders are Addressing Multifaceted Challenges sponsored by Verizon WHITE PAPER: Digital transformation efforts are skyrocketing – and these projects rely on a variety of resources across your IT networks. What's your network's threshold for handling these workloads? Take this whitepaper to figure out the top network deliverables you should prioritize when supporting digital transformation projects in 2019. Posted: 15 Aug 2019 \| Published: 15 Aug 2019 TOPICS: Cloud Security \| IT Management \| IT Services \| Network Security \| Networking

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