ICT Services White Papers, Software Downloads, Definition and Webcasts

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ICT Services Reports

CW Europe – March 2018 sponsored by ComputerWeekly.com EZINE: Cities in continental Europe will be eyeing opportunities to attract more startup firms in view of the potential scenario that London and the UK more widely might lose their appeal to entrepreneurs after Brexit. Posted: 01 Mar 2018 \| Published: 08 Mar 2018 TOPICS: Cloud Computing \| Cloud CRM \| Cloud Management \| Cloud Security \| Cloud Storage \| Computer Hardware \| Computer Software Industry \| Internet Infrastructure \| Internet Security \| Internet Structure \| IT Best Practices \| IT Governance \| IT Industry \| IT Management Services \| IT Outsourcing Services \| IT Services \| IT Systems \| IT Workforce \| Mobile CRM \| Mobile Device Management \| Regulations \| Smart Appliances \| Smart Phones

Pricing IT Services: A Complete E-book sponsored by ConnectWise EBOOK: In this e-book, you'll learn how to calculate your full hourly overhead in 3 steps–so you can set the right price for your IT services. View it here to get started. Posted: 05 Mar 2019 \| Published: 31 Dec 2018 TOPICS: IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| IT Workforce \| Managed Security Services \| Managed Security Services Providers

Case Study: How TransAlta Keeps Their Lights On sponsored by ServiceNow CASE STUDY: TransAlta, a Canada-based energy provider, is built around providing its customers with the power they need, wherever and whenever they need it. Learn how TransAlta ensures optimal IT engagement, visibility, and performance through a collection of IT service and self-service platforms – and how they ultimately reduced service outages by over 80%. Posted: 19 Mar 2019 \| Published: 19 Mar 2019 TOPICS: IT Management \| IT Service Management \| IT Services

Now on Now: Scaling ITSM to support business growth sponsored by ServiceNow EBOOK: As your business grows, it is vital that your enterprise's IT services can keep up. Learn how you can streamline your organization's IT Services Management strategy and reap the efficiency, cost, and technology benefits it can provide. Posted: 26 Mar 2018 \| Published: 26 Mar 2018 TOPICS: CIOs \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Systems

CW Middle East ezine January 2019 sponsored by ComputerWeekly.com EZINE: Oil may be the main fuel to the economies of the Middle East, but the region is trying to break from its reliance on the black stuff. This ezine has already featured articles about the UAE and Saudi Arabia diversifying their economies, with particular interest in fintech. Posted: 04 Jan 2019 \| Published: 04 Jan 2019 TOPICS: Artificial Intelligence \| Computer Hardware \| Computer Software Industry \| Financial Services \| IT Best Practices \| IT Consulting Services \| IT Industry \| IT Management \| IT Services \| IT Spending \| IT Systems

How Leading Organizations Use AI to Deliver Exceptional Customer Experiences sponsored by Splunk WHITE PAPER: Click to access a collection of case studies that highlight the impact of machine learning in predicting, preventing, and troubleshooting IT events before they have a chance to leave a mark on business continuity – and before they impact customers. Posted: 21 Mar 2019 \| Published: 21 Mar 2019 TOPICS: IT Management \| IT Service Management \| IT Services

The Perfect Partnership: Boosting Human IT Support with Virtual Agents sponsored by Serviceaide WHITE PAPER: Learn how IT support teams stand to gain from artificial intelligence and automation technologies – and how a virtual support agent can impact IT workflows for the better. Posted: 30 Apr 2019 \| Published: 30 Apr 2019 TOPICS: IT Management \| IT Service Management \| IT Services \| IT Systems

Why Consumerize Your ITSM Strategy? sponsored by Attivio, Inc. WHITE PAPER: Find out how to pinpoint the IT helpdesk capabilities that are keeping your support teams from being on-par with industry-leading, consumer-centric support teams – and how to reach that level. Posted: 08 Feb 2019 \| Published: 08 Feb 2019 TOPICS: Help Desk Management \| Help Desks \| IT Governance \| IT Management \| IT Service Management \| IT Services

Nampa School District's ITSM Success Story sponsored by Serviceaide CASE STUDY: Discover how an underperforming IT Department in Nampa School District turned itself into an exceptional customer service organization with a new service management tool. Posted: 13 Apr 2018 \| Published: 13 Apr 2018 TOPICS: Applications Software \| Customer Self-Service \| Customer Service \| IT Best Practices \| IT Departments \| IT Management \| IT Services \| IT Systems \| Troubleshooting

What's Next for Hyper-converged Infrastructure? sponsored by VMware & Intel WHITE PAPER: Read this white paper to find out how HCI applies to these new use cases, which include multi-cloud and edge computing. Read on to learn why these cases will continue to benefit from HCI in 2019 and beyond. Posted: 20 Nov 2018 \| Published: 31 Aug 2018 TOPICS: Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Center Networking \| Data Centers \| IT Industry \| IT Infrastructure \| IT Management \| IT Services \| IT Systems \| Storage Hardware \| Storage Industry \| Storage Infrastructure \| Storage Management \| Storage Management Services \| Storage Systems

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