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Switch Stories: How 5 Enterprises Left Their Legacy ITSM Behind sponsored by ServiceNow WHITE PAPER: An unorganized and ill-prepared ITSM can bog down many of the processes and tools that keep service delivery running smoothly. Learn how a group of leading companies revaluated their legacy ITSM strategies to deliver increased value to their users and save their businesses money. Posted: 19 Nov 2018 \| Published: 19 Nov 2018 TOPICS: IT Service Management \| IT Services

When School is Out, IT is In sponsored by Samanage WHITE PAPER: While normally bustling campuses have been quiet during summer weeks, IT teams have been hard at work behind the scenes preparing and maintaining the infrastructure that supports it all. Click to learn about the challenges and the innovative projects that campus IT teams have been tackling head-on. Posted: 13 Aug 2018 \| Published: 13 Aug 2018 TOPICS: CIOs \| Education Industry \| IT Asset Management \| IT Industry \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services

Case Study: Empowering Your Help Desk for Success sponsored by Serviceaide WHITE PAPER: An ineffective help desk system can be a major pain point for businesses -- and their customers, too. Learn more about how one company redefined their help desk strategy with the help of an intelligent service management solution. Posted: 16 Apr 2018 \| Published: 16 Apr 2018 TOPICS: IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services \| IT Systems

CW ANZ: OpenStack gains a foothold in Australia sponsored by ComputerWeekly.com EZINE: OpenStack's popularity has increased across the globe. A 2017 survey has revealed a 44% increase in OpenStack deployments compared to a year earlier – and 74% of all deployments occurred outside the U.S. In this issue of CW ANZ, we look at how OpenStack has changed the way Australian enterprises operate their IT infrastructure. Posted: 12 Apr 2018 \| Published: 19 Apr 2018 TOPICS: Cloud Computing \| Computer Hardware \| Internet Industry \| Internet Security \| Internet Structure \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Outsourcing Services \| IT Services \| IT Systems

How Converged Infrastructure Can Fast-Track IT as a Service Delivery sponsored by Pure Storage RESOURCE: Read this custom article to learn how IT teams can leverage converged infrastructure (CI) to fast-track IT-as-a-service without having to rip and replace everything already in place. You can refresh without re-architecting, consume technology as Opex or CAPEX, and more. Posted: 11 Dec 2018 \| Published: 11 Dec 2018 TOPICS: Data Center Cooling \| Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Center Networking \| Data Centers \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Services \| IT Spending \| IT Systems \| Storage Appliances \| Storage Architectures \| Storage Best Practices \| Storage Capacity \| Storage Consolidation \| Storage Controllers \| Storage Devices \| Storage Hardware \| Storage Industry \| Storage Infrastructure \| Storage Management

Top 12 Enterprise Service Management Vendors Head-to-Head sponsored by ServiceNow WHITE PAPER: In this Forrester analysis, find out how the top 12 enterprise service management vendors stack up – and which are leading the pack. Posted: 10 Oct 2018 \| Published: 23 Aug 2018 TOPICS: IT Industry \| IT Service Management \| IT Services \| IT Systems

IT Service Management Blueprint: Consumerize the User Experience sponsored by ServiceNow WHITE PAPER: Access this whitepaper to learn how to create the ideal self-service experience for your IT service customers. Posted: 16 Nov 2018 \| Published: 16 Nov 2018 TOPICS: IT Best Practices \| IT Service Management \| IT Services

Transforming ITIL to Fit the Modern IT Organization sponsored by Samanage WHITE PAPER: Under the demands of today's businesses, the "because we always have" mindset no longer flies – it's time for ITIL to receive an update. Learn how you can refresh your ITIL strategy to accommodate the vision of a modern IT organization; after all, today's IT isn't the same as it was even a decade ago. Posted: 17 Aug 2018 \| Published: 17 Aug 2018 TOPICS: IT Best Practices \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| IT Workforce

How National Grid Aligned IT Strategy with Business Ambitions sponsored by ServiceNow WHITE PAPER: In this case study, find out how National Grid addressed mounting business pressures and increasing customer demands with the help of their IT organization and newfound IT service management tools. Posted: 14 Nov 2018 \| Published: 15 May 2018 TOPICS: IT Service Management \| IT Services \| IT Systems

Scaling the Service Desk through the Cloud sponsored by Sunrise Software EGUIDE: In this eGuide, find out how Utilita Energy leveraged the cloud to keep their service desk and ITSM capabilities in step with their rapidly growing business, ensuring that the company's highly distributed workforce had access to support around the clock. Posted: 11 Sep 2018 \| Published: 07 Sep 2018 TOPICS: Cloud Computing \| Help Desks \| IT Service Management \| IT Services

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