Build your ideal workforce engagement management solution
sponsored by Genesys
EBOOK:
With new and highly demanding generations entering the workforce, companies face the challenge of offering captivating employee experiences — or getting left behind. Read this eBook to learn about workforce engagement management solutions, and how they can help you keep up with employees’ changing demands.
Posted: 09 Mar 2021 | Published: 09 Mar 2021
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Build Your Bench Strength
sponsored by Cornerstone OnDemand
WHITE PAPER:
Succession planning is an essential part of any small, medium, or growing business’ employee development strategy. It can help ensure you have the right people in the right roles—whether it’s for a planned or unexpected vacancy. Get started with succession planning today when you download this eBook.
Posted: 25 Jan 2021 | Published: 25 Jan 2021
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How to better manage teams of remote contact center agents
sponsored by RingCentral
WHITE PAPER:
Most customer service agents are now working from home and it’s likely to stay that way. Cloud-based contact center management platforms point the way forward in this new normal and have the potential to improve the customer experience. Download this whitepaper to learn more about why you should change over to a cloud-based contact center platform.
Posted: 18 Dec 2020 | Published: 18 Dec 2020
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Overcoming Disruption In A Distributed World
sponsored by Asana
WHITE PAPER:
Work about work is more common than ever, comprising 61% of the average UK employee’s workday—a startling imbalance. Access this white paper to explore the results of the U.K. Anatomy of Work Index 2021 for yourself and discover some strategies you can use to make your employees happier, more efficient, and more productive.
Posted: 24 Mar 2021 | Published: 24 Mar 2021
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The Surprising Value of Accurate Language Screening
sponsored by Emmersion Learning
WHITE PAPER:
Download this white paper to see how improving your language screening process for contact center hiring can help you save time and money on training and recruiting, reduce agent turnover, and improve customer experience.
Posted: 25 Aug 2020 | Published: 25 Aug 2020
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The arrival of the hybrid digital workplace
sponsored by ServiceNow
EBOOK:
Download this eBook to learn about the key elements of a hybrid workplace, and how using a workplace service delivery solution can help you embrace this new way of working.
Posted: 15 Dec 2020 | Published: 15 Dec 2020
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Surviving and Thriving Post-COVID-19
sponsored by Cornerstone OnDemand
EBOOK:
As an industry that’s known to be ahead-of-its-time, technology companies must be prepared with a well-thought-out post-pandemic strategy. Read this eBook for tips on crafting your strategy and ensuring that you’re prepared post-COVID-19.
Posted: 01 Jul 2020 | Published: 01 Jul 2020
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The Evolution of HRSD and HR
sponsored by ServiceNow
WEBCAST:
Watch two of the brightest minds in HR, Leapgen CEO and Co-Founder Jason Averbook and Leapgen Senior Fellow Jim Scully, as they talk with Jen Stroud, ServiceNow’s Principal Strategist for Employee Experience Solutions, about the trends and challenges emerging around the employee experience.
Posted: 17 Sep 2020 | Premiered: Sep 17, 2020
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ServiceNow Video 1
sponsored by ServiceNow
WEBCAST:
In this brief interview, Kevin Nanney, the Sr. Director of Product Management for ServiceNow, discusses the re-opening process, and his predictions for which method will be most popular. Watch now to learn more.
Posted: 09 Mar 2021 | Premiered: Mar 9, 2021
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Diversity and Inclusion (D&I) Plan for Technology SMBs
sponsored by CompTIA
WHITE PAPER:
We've partnered with CompTIA to be able to bring you their insights on advancing diversity in technology for SMBs. You'll explore how you can plan for diversity and components worth assessing as you get started, talent acquisition and retention checklists, ERG benefits to employees and steps you can take to establish one, and more.
Posted: 12 Oct 2020 | Published: 12 Oct 2020
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