Enterprise IP Contact Centers

Enterprise IP Contact Centers Reports
SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications
sponsored by ScanSource & ShoreTel
CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

Computer Weekly - 12 April 2022: Disney combines digital, data and creativity for ad opportunities
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we talk to Disney Advertising Sales about how it is using data to subserve story-telling excellence. We delve into how rising energy costs negatively impacted the the UK arm of Sungard Availability Services. And we look at the role of infrastructure as code in edge datacentres. Read the issue now.
Posted: 08 Apr 2022 | Published: 12 Apr 2022

ComputerWeekly.com

GigaOm Radar for Cloud Observability
sponsored by Splunk
WHITE PAPER: Cloud computing, agile development, continuous deployments, and new DevOps practices have transformed IT. Now, how that IT is monitored needs to transform too. Learn more about monitoring your new IT here.
Posted: 07 Dec 2021 | Published: 05 Apr 2021

TOPICS:  IT Management
Splunk

CW Benelux - May-July 2022: Meta shelves hyperscale datacentre plan in Netherlands
sponsored by ComputerWeekly.com
EZINE: Meta's plan for a hyperscale datacentre in the Netherlands which was to serve the metaverse world has been halted following a campaign by environmentalists and the Dutch parliament's call for the government to do everything in its power to stop the facility being built. Read about it in this issue of CW Benelux.
Posted: 25 Apr 2022 | Published: 12 May 2022

ComputerWeekly.com

Achieving IT Asset Management Success
sponsored by ServiceNow
EBOOK: You’ve got to know exactly what software, hardware, and cloud infrastructure your business is made of. That’s where ITAM comes in. Save a copy of this eBook to learn just about everything there is to know about ITAM—at least, over 97 pages worth.
Posted: 14 Apr 2022 | Published: 14 Apr 2022

ServiceNow

How to Continuously Improve the Employee Digital Experience
sponsored by Aternity
EBOOK: Many IT teams are struggling to deliver a good digital experience for remote and hybrid workers. In this eBook, you’ll learn how to apply the Deming Cycle to continuously improve your employee digital experience. Click in now to learn more about what it is and how to get started applying it in your organization.
Posted: 06 Jan 2022 | Published: 17 Aug 2021

TOPICS:  IT Management
Aternity

SAP ERPs Battle: S/4HANA vs. ECC
sponsored by TechTarget
EGUIDE: This collection revisits basic differences between these two ERPs and associated products, and helps CIOs and IT leaders take a strategic mindset to the issue of staying on ECC or moving forward
Posted: 15 Mar 2022 | Published: 15 Mar 2022

TechTarget