Enterprise IP Contact Centers

WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.

Posted: 02 Sep 2011 | Published: 02 Sep 2011

CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.

Posted: 08 Aug 2012 | Published: 31 Dec 2010

WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.

Posted: 24 Mar 2011 | Published: 24 Mar 2011

WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.

Posted: 07 Aug 2012 | Published: 31 Jul 2012

RESOURCE: Take this interactive quiz to pinpoint which stage of the ITSM journey your team is on – and get matched with corresponding resources to help you get to the next stage.

Posted: 14 Oct 2019 | Published: 14 Oct 2019

CASE STUDY: Vendors are expanding the HCI architectures of today to include virtualization, security, networking, and even multi-cloud automation. To dive deeper into these innovations, and to read 10 stories illustrating the real-world benefits of HCI, download the following white paper.

Posted: 14 Oct 2019 | Published: 14 Oct 2019

EBOOK: In this e-book, discover what steps Talkdesk has taken to ensure compliance with General Data Protection Regulation (GDPR). Get a comprehensive overview of Talkdesk personal data processing protocols, and review how Talkdesk ensures data security, controls third-party access to personal data, and more.

Posted: 04 Sep 2019 | Published: 04 Sep 2019

RESOURCE: AI job listings have become the fastest growing category on LinkedIn, and Indeed is jam-packed with listings, as well. Read this blog post to learn how to future-proof your career by embracing machine learning and AI, and learning to work with it—rather than against it.

Posted: 29 Aug 2019 | Published: 29 Aug 2019

EZINE: In this week's Computer Weekly, we talk to the Network Rail CIO about the £1bn IT plan that underpins the modernisation of UK railways. As 5G roll-outs begin, we look at the likely enterprise applications of the new mobile network technology. And we examine the progress of cloud computing in financial services. Read the issue now.

Posted: 17 Sep 2019 | Published: 17 Sep 2019

EGUIDE: The Netherlands is a country where tech is being applied to all manner of business challenges and a magnet for tech innovators. So why, according to research, are almost 90% of businesses in the Netherlands barely aware of the competitive advantages the internet of things (IoT) can offer them? Read more about it in this issue.

Posted: 22 Aug 2019 | Published: 22 Aug 2019