Enterprise IP Contact Centers Reports

Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications
sponsored by ScanSource & ShoreTel
CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

CW EMEA – February 2023: Kyiv is ready for anything
sponsored by TechTarget ComputerWeekly.com
EZINE: In this issue of CW EMEA, the CIO at Kyiv City Council explains how its IT team has kept services running for residents amid relentless bombing by Russia. We also look at the Netherlands’ plans to regulate AI to reduce bias, how highly accurate time protocols ensure fair trading, and the use of tech in agriculture in Denmark. Read the issue now.
Posted: 02 Feb 2023 | Published: 09 Feb 2023

TechTarget ComputerWeekly.com

CW Nordics - November 2022 - January 2023: Icelandic datacentres point way to greener IT
sponsored by TechTarget ComputerWeekly.com
EZINE: Iceland may soon become even more attractive to firms wanting to minimise their carbon footprint while using high-performance computing services. Read more about it in this issue. Also find out how a robo investment company, Nord Investments, is harnessing open banking to make thing easier for its clients.
Posted: 16 Nov 2022 | Published: 24 Nov 2022

TechTarget ComputerWeekly.com

The ultimate guide to Robotic Process Automation (RPA)
sponsored by TechTarget ComputerWeekly.com
EGUIDE: Robotic process automation is a hot commodity in today's enterprises -- its impact has been described as transformational and disruptive. Still, RPA software is not without risks. In this e-guide, we explain everything you need to know for a successful RPA implementation, from the basics to analysis of where this rapidly evolving market is headed.
Posted: 06 Apr 2022 | Published: 06 Apr 2022

TechTarget ComputerWeekly.com

2022 India Salary Survey - Future Work Infographic
sponsored by TechTarget ComputerWeekly.com
INFOGRAPHIC: The results are in for the 2022 Career and Salary Survey. With over 800 respondents who work in the Indian IT sector, this infographic will give you a snapshot of what was the impact of the pandemic on IT staff, how working arrangements have changed and which topics have become a life priority for those working in tech.
Posted: 04 May 2022 | Published: 04 May 2022

TechTarget ComputerWeekly.com

2021 UKI Media Consumption Infographic: Digital research preferences
sponsored by TechTarget ComputerWeekly.com
EBOOK: In this infographic, we take a look at the impact of the pandemic on IT purchasing in the UKI region and analyse the best marketing and sales approaches for prospect outreach on the new 'digital' normal.
Posted: 13 Jan 2022 | Published: 13 Jan 2022

TechTarget ComputerWeekly.com

Computer Weekly - 23 November 2021: Can the tech community show how to save the world?
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly, we report from the COP26 conference on how the tech world's collaborative open source model could help tackle climate change. Gartner has urged IT leaders to rethink their role as business come to rely on digital technologies. And we ask if your office security is at risk as staff return. Read the issue now.
Posted: 22 Nov 2021 | Published: 23 Nov 2021

TechTarget ComputerWeekly.com