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Enterprise IP Contact Centers Reports
 
ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications
sponsored by ScanSource & ShoreTel
CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

The Ransomware Recovery Guide: How to Spot, Prevent and Recover from Ransomware
sponsored by Databarracks
WHITE PAPER: Ransomware affects everyone, making awareness, education, and defense crucial to keeping your sensitive data secure. Access this white paper to learn what ransomware looks like, how to recover from it, and 2 proactive steps to take in order to thwart a potential attack.
Posted: 17 Feb 2020 | Published: 17 Feb 2020

Databarracks

How to Lead Your Digital Transformation
sponsored by ServiceNow
WHITE PAPER: Hear from a collection of CIOs and IT leaders across industries as they paint the picture of their organization’s digital transformation strategy – and dish out their own tips for success.
Posted: 18 Feb 2020 | Published: 18 Feb 2020

ServiceNow

Digital Workplace Transformation Part Four: Technology
sponsored by Ricoh
VIDEO: In the fourth and final installment of this video series from ComputerWeekly, hear a collection of industry experts discuss the technology challenges and opportunities that digital workplace transformation presents, and how to assemble a technology strategy that works for your own organization.
Posted: 12 Feb 2020 | Premiered: 12 Feb 2020

Ricoh

CIO Trends #9
sponsored by ComputerWeekly.com
EBOOK: In this e-guide, take a look at some of our most popular articles on issues faced by IT decision-makers, such as the rise in IT buying decisions from outside the IT department, the importance of ethics in technology, and a look at how the Department for the Environment, Food and Rural Affairs is preparing its IT for the challenges of Brexit.
Posted: 13 Feb 2020 | Published: 13 Feb 2020

ComputerWeekly.com

4 Businesses That Found CX Success with a Cloud Call Center
sponsored by Genesys
WHITE PAPER: Meeting today’s increasing customer expectations means having the right technology to support your call center—which is why so many organizations are moving to a cloud-based platform. Download this eBook to find out how 4 call centers upgraded their technology and achieved ROI by moving their call center to the cloud.
Posted: 31 Jan 2020 | Published: 31 Jan 2020

Genesys

Understanding the Economics of In-cloud Data Protection: Designed for Today with Tomorrow in Mind
sponsored by Dell EMC
WHITE PAPER: By using cloud-based data protection, organizations can provide enterprise-level protection at a reasonable cost and maximize their cloud resources. Read this ESG white paper to see the results of an annual IT spending intentions survey which outlines 3 major benefits of incorporating in-cloud data protection into your strategy for cloud workloads.
Posted: 06 Feb 2020 | Published: 06 Feb 2020

Dell EMC
 

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