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Enterprise IP Contact Centers Reports
 
Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications
sponsored by ScanSource & ShoreTel
CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

An Innovator's Guide to Achieving the Hyperpossible
sponsored by CISCO
EBOOK: This handbook serves as your compass to help you navigate the evolving HCI market, with consideration given to how emerging trends like edge computing and IoT are accelerating HCI adoption, how HCI empowers innovation in organizations, and how to apply HCI to new use cases.
Posted: 01 Apr 2019 | Published: 01 Apr 2019

CISCO

How Leading Organizations Use AI to Deliver Exceptional Customer Experiences
sponsored by Splunk Services UK Ltd
WHITE PAPER: Click to access a collection of case studies that highlight the impact of machine learning in predicting, preventing, and troubleshooting IT events before they have a chance to leave a mark on business continuity – and before they impact customers.
Posted: 21 Mar 2019 | Published: 21 Mar 2019

Splunk Services UK Ltd

Case Study: How TransAlta Keeps Their Lights On
sponsored by ServiceNow
CASE STUDY: TransAlta, a Canada-based energy provider, is built around providing its customers with the power they need, wherever and whenever they need it. Learn how TransAlta ensures optimal IT engagement, visibility, and performance through a collection of IT service and self-service platforms – and how they ultimately reduced service outages by over 80%.
Posted: 19 Mar 2019 | Published: 19 Mar 2019

ServiceNow

Viasat Transforms IT Operations Through Splunk Machine Learning, Predictive Analytics
sponsored by Splunk Services UK Ltd
CASE STUDY: Download this case study to learn how Viasat integrated Splunk's predictive analytics and machine learning capabilities into their existing Splunk Enterprise ecosystem, leaving a lasting impact on their business through features like proactive IT monitoring, enhanced business analytics capabilities, and more.
Posted: 25 Mar 2019 | Published: 25 Mar 2019

Splunk Services UK Ltd

The Business Value of Cisco HyperFlex
sponsored by CISCO
ANALYST REPORT: Recently IDC spoke with organizations about their experiences running workloads on the Cisco HyperFlex hyper-converged platform. This paper shares the results of that study, highlighting 7 areas of business value, why they selected Cisco HyperFlex vs. other HCI solutions, and a five-year ROI analysis.
Posted: 01 Apr 2019 | Published: 31 Mar 2019

CISCO

The Benefits of an Omnichannel Contact Center
sponsored by West IP Communications
EGUIDE: In this guide, discover the value an omnichannel contact center can bring to your organization, and explore the key differences between a multichannel and omnichannel customer service strategy.
Posted: 29 Mar 2019 | Published: 29 Mar 2019

West IP Communications
 

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