Enterprise IP Contact Centers

RESOURCE: When moving voice services to the cloud, it is critical to understand how emergency calls will be handled when your employees are at the office or working remotely. Will your emergency call routing give you timely responses while staying compliant? Read this article to learn about Zoom Phone’s Nomadic E911.

Posted: 12 Oct 2020 | Published: 24 Jul 2020

WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.

Posted: 02 Sep 2011 | Published: 02 Sep 2011

CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.

Posted: 08 Aug 2012 | Published: 31 Dec 2010

WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.

Posted: 07 Aug 2012 | Published: 31 Jul 2012

WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.

Posted: 24 Mar 2011 | Published: 24 Mar 2011

WHITE PAPER: Whether you’re new to the open source world or looking for a refresher on the basics, this Ansible 101 guide is a must-have. As Red Hat details in the guide, the Red Hat Ansible Automation Platform is far more than just a single command. Get the facts and figures here.

Posted: 20 Nov 2020 | Published: 20 Nov 2020

CASE STUDY: A nonprofit, academic healthcare system's fast growth presented the challenge of information technology asset disposal, or, ITAD. In this case study, hear how this healthcare system was able to find an ITAD partner and how your organization can find the best partner for ITAD that matches your needs.

Posted: 24 Nov 2020 | Published: 24 Nov 2020

RESOURCE: In periods of volatility, regular updates to the content in your help center can help answer common questions to your support team without the need for an agent to get involved. Companies that have kept resolution times stable during this period have relied heavily on their help centers. Learn how agility starts with self-service in this article.

Posted: 23 Nov 2020 | Published: 23 Nov 2020

WHITE PAPER: When it comes to incident management, we have to look beyond individual events. Instead, we must look at the big picture—in other words, we need to search for the context of these events. Explore the 4 T’s of Observability in this guide by Intellyx and StackState.

Posted: 03 Dec 2020 | Published: 03 Dec 2020

VIDEO: Integrating existing monitoring tools, having proper notifications, and guaranteeing the right escalation protocols are in place, are all huge components of a quality ITSM solution. Watch this video to learn how Jira Service Management allow you to build a team, create an on-call schedule, escalate incidents and more.

Posted: 24 Nov 2020 | Premiered: 09 Nov 2020