Enterprise IP Contact Centers

EGUIDE: In today’s unpredictable world, businesses must be ready to respond to challenges with confidence, and unified communications is the foundation of this response. By reading this expert guide, you can explore 6 tangible benefits of unifying your communications strategy to keep your business productive, agile and cost-effective.

Posted: 04 Jan 2021 | Published: 29 Dec 2020

DATA SHEET: Bring your current voice services into the Microsoft Cloud through Direct Routing. By leveraging CallTower’s integrations, you’re able to unlock the full potential of your phone system. If you’re using Microsoft Teams, read this solution brief to explore features of this integration and browse hardware options.

Posted: 19 Jan 2021 | Published: 19 Jan 2021

WHITE PAPER: Microsoft Teams’ active users has increased 375% from November 2019 to April 2020 due to COVID-19. In this white paper, learn how CallTower direct routing can help take your Microsoft Teams experience to the next level.

Posted: 23 Jul 2020 | Published: 23 Jul 2020

WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.

Posted: 07 Aug 2012 | Published: 31 Jul 2012

WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.

Posted: 24 Mar 2011 | Published: 24 Mar 2011

WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.

Posted: 02 Sep 2011 | Published: 02 Sep 2011

CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.

Posted: 08 Aug 2012 | Published: 31 Dec 2010

ANALYST REPORT: By 2024, contact center as a service (CCaaS) solutions that include functionality from all 4 pillars of customer service technology will represent 70% of all new CCaaS deployments. Complete this survey to access the exclusive Gartner Magic Quadrant for CCaS report.

Posted: 02 Jul 2021 | Published: 02 Jul 2021

WEBCAST: In this webinar, ISG, Capgemini, and ServiceNow experts describe the evolution and best practices in IT services governance, from service provider support activities, to smart SIAM processes and their underlying technologies. Click in now to watch.

Posted: 29 Jul 2021 | Premiered: Jul 29, 2021

RESEARCH CONTENT: In the emerging and accelerating digital economy, agility has become a businessimperative. So, what exactly makes a company agile? IDC’s Robert Parker surveyed nearly 2,000 execs to uncover the core tenets of agility and answer that question.Open up this 24 page info brief to discover key findings unearthed from that study, all by the numbers.

Posted: 19 Jul 2021 | Published: 19 Jul 2021