Enterprise IP Contact Centers

EGUIDE: In today’s unpredictable world, businesses must be ready to respond to challenges with confidence, and unified communications is the foundation of this response. By reading this expert guide, you can explore 6 tangible benefits of unifying your communications strategy to keep your business productive, agile and cost-effective.

Posted: 04 Jan 2021 | Published: 29 Dec 2020

DATA SHEET: Bring your current voice services into the Microsoft Cloud through Direct Routing. By leveraging CallTower’s integrations, you’re able to unlock the full potential of your phone system. If you’re using Microsoft Teams, read this solution brief to explore features of this integration and browse hardware options.

Posted: 19 Jan 2021 | Published: 19 Jan 2021

WHITE PAPER: Microsoft Teams’ active users has increased 375% from November 2019 to April 2020 due to COVID-19. In this white paper, learn how CallTower direct routing can help take your Microsoft Teams experience to the next level.

Posted: 23 Jul 2020 | Published: 23 Jul 2020

CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.

Posted: 08 Aug 2012 | Published: 31 Dec 2010

WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.

Posted: 02 Sep 2011 | Published: 02 Sep 2011

WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.

Posted: 07 Aug 2012 | Published: 31 Jul 2012

WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.

Posted: 24 Mar 2011 | Published: 24 Mar 2011

WHITE PAPER: Discover how VMware customers were able to achieve strong business value and cost reductions.

Posted: 16 Apr 2021 | Published: 16 Apr 2021

EBOOK: Across industries, businesses are integrating automation into their practices using different techniques, philosophies, and approaches. This eBook explores what automation may look like in your organization, and then offers up 5 steps to automating your business based on where you’re at on the journey. Open now to get started.

Posted: 16 Apr 2021 | Published: 16 Apr 2021

EGUIDE: IT has been essential in helping organisations remain operational. IT chiefs are now considering the IT to drive a sustained business recovery.

Posted: 06 May 2021 | Published: 06 May 2021