Enterprise IP Contact Centers White Papers, Software Downloads, Definition and Webcasts

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Enterprise IP Contact Centers

Enterprise IP Contact Centers Reports

AudioCodes Case Study sponsored by AudioCodes CASE STUDY: PCI Pal’s unique requirements demanded an SBC solution that went beyond standard functionality. In this case study, learn how AudioCodes Mediant VE and CE SBCs running in AWS delivered a unique solution for protecting contact center customers’ sensitive credit card data in compliance with the requirements of PCI DSS. Posted: 08 Apr 2020 \| Published: 08 Apr 2020 TOPICS: IP Contact Centers \| IP Telephony \| Network Best Practices \| Network Infrastructure \| Payment Card Industry \| Payment Card Industry Data Security Standard \| Payment Card Industry Data Security Standard Compliance \| Telecommunications Hardware \| Telecommunications Industry \| Telecommunications Networks

Remote Agent Solution for Home and Office sponsored by AudioCodes WHITE PAPER: In this white paper, learn how AudioCodes’ WebRTC Endpoint and One Voice product suite can help contact center employees work from home by providing an internet-based solution that’s easy to manage and maintains enterprise grade voice quality. Posted: 22 Jul 2020 \| Published: 22 Jul 2020 TOPICS: Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| IP Contact Centers \| IP Phones \| IP Telephony \| VoIP

SAP Business Communications Management Rapid-Deployment Solution sponsored by SAP America, Inc. WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits. Posted: 24 Mar 2011 \| Published: 24 Mar 2011 TOPICS: Business Management \| Communications Systems \| Contact Centers \| CRM \| Customer Service \| IP Contact Centers \| IP Telephony \| SAP (Product)

Revolutionizing Patient Care Through Communications sponsored by Avaya WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care. Posted: 02 Sep 2011 \| Published: 02 Sep 2011 TOPICS: Communications Networks \| Communications Software \| IP \| IP Contact Centers \| IP Networks \| IP Telephony \| Mobile Device Management \| Mobile IP \| Network Management \| Network Management Services \| Network Management Software \| Networking

Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications sponsored by ScanSource & ShoreTel CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications. Posted: 08 Aug 2012 \| Published: 31 Dec 2010 TOPICS: Collaboration \| Communications Systems \| IP \| IP Contact Centers \| IP Phones \| IP Routers \| IP Routing \| IP Switching \| IP Telephony \| IP Videoconferences \| PBX \| SIP \| Switches \| Switching \| TCO \| Unified Messaging \| Unified Messaging Systems \| VoIP

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage sponsored by ScanSource & ShoreTel WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity. Posted: 07 Aug 2012 \| Published: 31 Jul 2012 TOPICS: Call Centers \| Collaboration \| CRM \| IP \| IP Contact Centers \| IP Phones \| IP Telephony \| IP Videoconferences \| PBX \| PSTN \| Unified Messaging \| Unified Messaging Systems \| Videoconferences \| WAN \| Web Conferences

Beyond COVID-19 Webinar sponsored by Hyperproof WEBCAST: COVID-19 has both introduced new risks and amplified existing ones. Business continuity, security, crisis management and customer acquisition have all been put to the test, and all the while, the economy has become totally unpredictable. Watch this webinar to learn how to manage new risks and stay compliant throughout COVID-19 and beyond. Posted: 14 Sep 2020 \| Premiered: Sep 14, 2020 TOPICS: Compliance Best Practices \| Compliance reporting software \| Compliance Software \| Information Governance \| Information Security \| IT Departments \| IT Governance \| IT Management \| Network Security \| Risk Assessment \| Risk Management \| Security \| Security Best Practices \| Security Event Management \| Security Policies \| Security Threats

Improving Contact Center Performance with Virtual Agent and Chatbot Technology sponsored by [24]7.ai WHITE PAPER: In this white paper, [24]7.ai tackles some of the most pervasive and costly problems inherent in contact center operations and shows you how solving one problem has a positive cascading improvement effect on all others. Posted: 17 Sep 2020 \| Published: 17 Sep 2020 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers

ARMA Modernizes Polish Farming Sector Services with Red Hat sponsored by Red Hat CASE STUDY: Access this white paper to learn about the Red Hat solution that ARMA implemented, discover the 3 key benefits that that it provided them, and see how it inspired change through Poland’s public sector. Posted: 08 Sep 2020 \| Published: 08 Sep 2020 TOPICS: IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Services

Top 10 Ways Your IT Team is Wasting Time (And What You Can Do About It) sponsored by Advizex WHITE PAPER: Access this white paper to see the 10 most common IT inefficiencies that organizations are facing and learn how to solve them. Posted: 04 Sep 2020 \| Published: 04 Sep 2020 TOPICS: CIOs \| IT Best Practices \| IT Consulting Services \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services \| IT Spending

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