Enterprise IP Contact Centers

WHITE PAPER: Microsoft Teams’ active users has increased 375% from November 2019 to April 2020 due to COVID-19. In this white paper, learn how CallTower direct routing can help take your Microsoft Teams experience to the next level.

Posted: 23 Jul 2020 | Published: 23 Jul 2020

WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.

Posted: 24 Mar 2011 | Published: 24 Mar 2011

WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.

Posted: 07 Aug 2012 | Published: 31 Jul 2012

WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.

Posted: 02 Sep 2011 | Published: 02 Sep 2011

WHITE PAPER: Next-generation ITAM platforms are making it much easier to track hardware and software by offering a snapshot of IT assets to increase visibility and reduce risk. Download this white paper to see how a single system of action can help your organization drive down costs, reduce compliance risk and extend workflow intelligence across IT.

Posted: 28 Jan 2021 | Published: 28 Jan 2021

WHITE PAPER: As DevOps teams work with an unprecedented volume of data, effective end-to-end monitoring is a key capability for any DevOps initiative. Here, explore the 11 required monitoring platform capabilities for enterprise DevOps teams. Download it here.

Posted: 21 Jan 2021 | Published: 21 Jan 2021

WHITE PAPER: Read this white paper to explore the benefits and challenges of using consumption models for on-prem workloads, as well as current adoption stats based on research from Aberdeen.

Posted: 29 Jan 2021 | Published: 29 Jan 2021

WHITE PAPER: This survey from HPE focuses on uncovering the evolving attitudes towards the cloud, as well as several COVID-specific questions regarding the changing market conditions. Open now to take a look at how other organizations are viewing growing IT budgets and the unprecedented shift to remote work.

Posted: 17 Feb 2021 | Published: 17 Feb 2021

WHITE PAPER: To better understand the challenges IT leaders are facing, and how they are working towards acquiring the assets they need, Forbes Insights surveyed over 800 IT decisions makers to explore IT consumption models and the benefits organizations are seeing from using flexible IT-based models. Open up this report to uncover key findings from the survey.

Posted: 28 May 2021 | Published: 28 May 2021

WHITE PAPER: Implementing an observability pipeline gives enterprises access to their logs, metrics and traces, accelerating root cause analysis of performance challenges. Observing infrastructure, rather than just monitoring it, can improve customer satisfaction, increase revenue, and lower infrastructure costs. Open up this paper to learn more.

Posted: 11 May 2021 | Published: 11 May 2021