Enterprise IP Contact Centers White Papers

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Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

Business Grade Workforce Solutions Without Compromise
sponsored by Dell Technologies
WHITE PAPER: This paper explains how by working together, Dell Technologies, Intel, and Microsoft give you access to market leading business grade workforce solutions – without compromise.
Posted: 01 Jul 2024 | Published: 01 Apr 2024

TOPICS:  IT Management
Dell Technologies

Get the Greatest ROI From Your Strategic Initiatives
sponsored by ServiceNow
WHITE PAPER: The most effective way to thrive through unprecedented change is to get ahead of it. Read this e-book to learn how you can transform your digital operations and maximize ROI by enabling effective project and portfolio management on a single platform.
Posted: 18 Jan 2024 | Published: 18 Jan 2024

TOPICS:  IT Management
ServiceNow

Dell Optimizer: We Make it Intelligent. You Make it Yours.
sponsored by Dell Technologies
WHITE PAPER: This paper explores the Dell Optimizer, an AI-based optimization software that learns and responds to the way you work. Learn the benefits that the Dell Optimizer can provide your organization while remaining secure.
Posted: 01 Jul 2024 | Published: 01 Apr 2024

TOPICS:  IT Management
Dell Technologies

2021 Vendor Showdown: IT Service Management Providers
sponsored by ServiceNow
WHITE PAPER: Read this paper for Gartner's profile of vendors in the Enterprise ITSM tool market and find out why Gartner named ServiceNow a Leader 7 years in a row.
Posted: 08 Jul 2022 | Published: 08 Jul 2022

TOPICS:  IT Management
ServiceNow

Take Control of Diverse and Rapidly Evolving Enterprise Risks
sponsored by ServiceNow and NewRocket
WHITE PAPER: ServiceNow® works with organizations around the world to help them effectively manage enterprise risk and compliance. This paper identifies three key pillars for success that allow those organizations to respond proactively and consistently to the full spectrum of risks they face.
Posted: 11 Jan 2023 | Published: 11 Jan 2023

TOPICS:  IT Management
ServiceNow and NewRocket

Reinventing Work: New Imperatives for the Future of Working
sponsored by Slack
WHITE PAPER: Learn how to find what has worked for your workforce over the past year and what hasn't in order to find the way forward to improve the way you work.
Posted: 19 Jan 2022 | Published: 19 Jul 2021

TOPICS:  IT Management
Slack

Identity Security: Why it Matters and Why Now
sponsored by CyberArk
WHITE PAPER: It is no longer a question of if an organization will be hit by a cyber attack but a question of when. Read this paper to learn why Identity Security could be the key factor in preventing cyber attacks from happening.
Posted: 24 Mar 2023 | Published: 24 Mar 2023

TOPICS:  IT Management
CyberArk