Enterprise IP Contact Centers White Papers

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Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

Stop Managing. Start Innovating. Intelligence designed to drive your innovation engine
sponsored by Dell Technologies and Microsoft
WHITE PAPER: The automation journey has brought IT to place where they are freed from manual, tedious tasks – leaving them to focus time and energy on digital transformation that drive innovation and business success. Access this white paper from Dell to learn more.
Posted: 20 Aug 2021 | Published: 20 Aug 2021

TOPICS:  IT Management
Dell Technologies and Microsoft

All together now
sponsored by ServiceNow
WHITE PAPER: 2020 has been a disastrous and disruptive year for organizations and their security programs. Upticks in cyberattacks – like malware – have led to significant and costly breaches. Read this white paper to learn more about the effects of 2020 and how IT and security teams can collaborate to drive operational resilience against today’s threats.
Posted: 14 Apr 2022 | Published: 14 Apr 2022

ServiceNow

2021 Vendor Showdown: IT Service Management Providers
sponsored by ServiceNow
WHITE PAPER: Read this paper for Gartner's profile of vendors in the Enterprise ITSM tool market and find out why Gartner named ServiceNow a Leader 7 years in a row.
Posted: 14 Apr 2022 | Published: 14 Apr 2022

TOPICS:  IT Management
ServiceNow

A Guide To It Monitoring And Management
sponsored by Magna5
WHITE PAPER: Neglecting critical IT tasks often opens the door to system failures and downtime that disrupts business goals. These challenges have pushed businesses to look to MSPs that offer IT monitoring and management services. Open this white paper to take a closer look at IT monitoring and management, including challenges, benefits and more.
Posted: 15 Mar 2021 | Published: 12 Mar 2021

TOPICS:  IT Management
Magna5

Your Edge, Your Future
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Read this paper to learn how the edge, bursting with useful data, is the future and Building the intelligent edge means making intelligent choices.
Posted: 18 Oct 2021 | Published: 18 Oct 2021

TOPICS:  IT Management
Hewlett Packard Enterprise

Magic Quadrant for the CRM Customer Engagement Center
sponsored by ServiceNow
WHITE PAPER: Read this report for an overview of the CRM Customer Engagement Center market and details on why ServiceNow is a Leader in 2021 Magic Quadrant.
Posted: 13 Apr 2022 | Published: 13 Apr 2022

TOPICS:  IT Management
ServiceNow

Essential steps for building a successful integrated risk management program
sponsored by ServiceNow
WHITE PAPER: Read this paper to learn the steps to take to build a successful integrated risk management program which will lower costs and increase productivity.
Posted: 08 Feb 2021 | Published: 16 Nov 2018

TOPICS:  IT Management
ServiceNow