Customer service demands are overrunning companies today. In both business-to-consumer and business-to-business settings, product and service offerings are proliferating and customer interactions are multiplying. This white paper di...
View this case study to learn how the Australian Nuclear Science and Technology Organization (ANTSO) used SAP Concur to provide its staff with the full mobility to manage their travel and expenses, increase visibility into overall spend, and improve compliance and control.
According to Gartner Research, by 2020 less than 30% of all service desk calls will be handled by a real person – because companies recognize the value in automation. Use this service desk automation whitepaper to learn 4 practical uses cases for self-service desks, and review 5 reasons many businesses are making the transition.
Download this brief datasheet toexplore Appian's Robotic Workforce Manager for Blue Prism. Learn about RPA's role in Robotic Workforce Manager, and find out how you can empower line of business users with greater self-service capabilities.
This white paper will walk you through the 5 signs that you may be abusing Excel for your planning needs and show you how you can take advantage of the capabilities that you appreciate while avoiding its numerous pitfalls.
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