Customer service demands are overrunning companies today. In both business-to-consumer and business-to-business settings, product and service offerings are proliferating and customer interactions are multiplying. This white paper di...
RPA is impacting the way business manage finances because it increases efficiency, reduces the need to outsource (and the security risks created by that), and can be easily deployed on top of your existing programs. Read on to learn about RPA and how your business can use it to improve your company’s financial department.
CompTIA's IT Industry Outlook 2021 is a research report that explores the trends shaping the industry, its workforce and its business models. Learn factors that could positively and negatively impact business growth in 2021, 2021 budget projections compared to 2020, and more.
In this e-guide: HR software had long been a relatively backward zone of enterprise software before the Covid-19 pandemic. It had been catching up, as organisations applied digital approaches drawn from customer experience to employee experience, encompassing the journey from recruitment, through working and learning, to moving up or moving on.
In this week's Computer Weekly, IT leaders share the lessons learned and discuss best practice in digital transformation. We find out how SAP is addressing customer concerns about its indirect licensing policies. And we assess whether SME IT suppliers are making headway in selling to government CIOs. Read the issue now.
The Global Connectivity Index (GCI) 2016 from Huawei measures the progress of 50 nations in investing in and deploying Information and Communications Technology (ICT) to achieve economic digitisation
Uncover how artificial intelligence apps and explore how AI, ironically, makes human resources more human. Plus, learn about the many options available to mine valuable customer insights from big data, how chatbots are sales and customer service, and more.
Can your organization implement Hadoop clusters without being crippled by IT costs? This resource considers two major players offering structured analytics. Access now to see each of their cost-benefit results and discover the best choice for your business.