Documentation Writers

EGUIDE: We take a look at our 2021 Salary Survey results from over 200 respondents who work in the ANZ IT sector. This useful infographic will give you a snapshot of which job functions get paid what, what IT professionals are thinking in terms of career and their salary expectations for the next 12 months.

Posted: 06 Apr 2021 | Published: 06 Apr 2021

EGUIDE: In this e-guide, read more about the state of RPA adoption in Asia-Pacific, how different RPA players are addressing the needs of the market and what it takes for RPA projects to deliver on the technology's promises.

Posted: 19 Aug 2019 | Published: 20 Aug 2019

WHITE PAPER: High-velocity ITSM is all about transitioning an IT organization from a traditional service development and support team to one operating at high speed. Open up this white paper to explore more on this topic, including benefits of high velocity IT, high-velocity ITSM platforms and more.

Posted: 02 Feb 2021 | Published: 02 Feb 2021

WEBCAST: Incorrectly tuned alerts can result in an alert system failure. Additionally, managing alerts can be time consuming and can take attention away from what’s important. Tune into this webinar to learn best practices for improving an alerting strategy, such as setting alert routing, avoiding alert email overload and more.

Posted: 14 Jan 2021 | Premiered: Jan 14, 2021

EBOOK: Containers couple both applications and systems dependencies together into a single artifact and introduce a new layer of abstraction, simplifying DevOps. Access this eBook to learn how teams can leverage this efficiency to transform legacy IT into fast IT through automation, reduced costs, and improved productivity.

Posted: 22 Jan 2020 | Published: 22 Jan 2020

WHITE PAPER: Today’s IT organizations need to not only deliver fast and personal services at scale,they also must constantly pivot to meet any challenges that may arise in a constantly changing world. Powerful, smart ITSM tools can help. Download this white paper to explore how to boost your ITSM tools with machine learning, chat bots and analytics.

Posted: 01 Feb 2021 | Published: 01 Feb 2021

ANALYST REPORT: In this resource, the experts at Gartner walk you through the top strategic technology trends set to rock the business world in 2021: the Internet of Behaviors, AI engineering, hyperautomation, and many more.

Posted: 10 Dec 2020 | Published: 10 Dec 2020

EBOOK: Many common mistakes in an ITIL adoption start with undereducated IT professionals who do not fully understand what ITIL is and how it should be used. Open up this eBook to take a closer look at 10 mistakes to avoid, plus, 10 planning and implementation steps to follow for a seamless ITIL 4 adoption.

Posted: 12 Feb 2021 | Published: 12 Feb 2021

EZINE: In this week's Computer Weekly, our latest buyer's guide examines the key role that container technology will play in post-pandemic IT architectures. The UK government is under fire for its opaque approach to gigabit broadband strategy. And we assess the storage options for the growing volumes of unstructured data. Read the issue now.

Posted: 15 Mar 2021 | Published: 16 Mar 2021

WHITE PAPER: If done wrong, onboarding can create a relationship that lacks trust, which can lead to reduced customer lifetime value and increased churn. Open up this white paper to get some expert advice from leaders in the managed services industry, covering how MSPs can develop a successful onboarding processing, create detailed documentation and more.

Posted: 02 Feb 2021 | Published: 02 Feb 2021