Your Monitoring Tool has Superpowers
sponsored by Centreon Software Systems
WHITE PAPER:
Dive inside this white paper to learn about “smart monitoring” platforms, boasting end-to-end monitoring coupled with agile and standardized capabilities, and the role they play in a modern ITOps strategy.
Posted: 22 Sep 2020 | Published: 22 Sep 2020
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Transforming the IT Value Chain
sponsored by ServiceNow
EBOOK:
A single IT platform—powered by a unified data model, shared intelligence, best practice workflows, platform‑level AI capabilities, and a common look and feel—is the key to create an IT organization that can move fast, innovate, drive productivity, and deliver the consumer‑like experiences. Read this ebook to learn how.
Posted: 30 Apr 2019 | Published: 20 Apr 2019
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Stop Doing Things the Same Way and Expecting a Different Outcome -Improving Self-Service Adoption Requires a Rethink
sponsored by Serviceaide
WHITE PAPER:
In this article, find out how virtual service agents can (quite literally) provide a more intuitive approach to IT self-service – ultimately reducing hands-on time required by actual IT team members and offloading support responsibilities onto AI.
Posted: 30 Apr 2019 | Published: 30 Apr 2019
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Infographic: 2019 Europe IT Priorities - General Trends
sponsored by ComputerWeekly.com
EGUIDE:
In this infographic, we take a look at what IT departments are investing in, how IT departments will evolve over the next 12 months and which sectors will see the biggest budget increases. Survey results taken from the 2019 IT Priorities survey carried out by ComputerWeekly.com, ComputerWeekly.de and LeMagIT.fr.
Posted: 23 Apr 2019 | Published: 23 Apr 2019
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Case Study: Keeping the Service Desk Up to Speed with Compliance
sponsored by Serviceaide
WHITE PAPER:
In this case study, find out how BRK, a leading sanitation company in serving over 15 million customers, deployed a new service management platform to keep their service desk up to task.
Posted: 21 Nov 2018 | Published: 21 Nov 2018
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Cal Poly Pomona transforms the student experience with ServiceNow
sponsored by ServiceNow
CASE STUDY:
Inside this case study, learn how Cal Poly Pomona used ServiceNow to build a single point of access platform for all its administrative services – including IT ticketing, enrollment, financial aid, and more.
Posted: 09 Mar 2020 | Published: 09 Mar 2020
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The KPIs You Should Be Measuring but Probably Aren’t
sponsored by ConnectWise
WHITE PAPER:
This white paper explains how MSPs can measure performance and evaluate their relationships with clients, improve service with those clients, and increase loyalty. Download now to learn how to accurately calculate the KPIs that are critical for MSPs, such as revenue valuation, customer acquisition cost, and more.
Posted: 08 Sep 2020 | Published: 08 Sep 2020
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Adapting IT Operations to Uncertain Times
sponsored by ServiceNow
WHITE PAPER:
The COVID-19 crisis probably wasn’t accounted for in your organization’s business continuity plans – and why would it be? Dive into this guide to learn about the three IT challenges in the new world post-COVID-19.
Posted: 18 May 2020 | Published: 18 May 2020
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9 Examples of Remote Teams Doing It Right
sponsored by RingCentral
RESOURCE:
Check out this resource to read about 9 remote team success stories to help empower your own team to succeed in this new age of telecommuting work.
Posted: 03 Aug 2020 | Published: 03 Aug 2020
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Modern ITSM and Asset Management
sponsored by SoftwareOne
EGUIDE:
Managing the disparate pieces of IT has always been a pain point, which spawned the need for ITSM and ITIL. In this guide, discover how the roles of ITSM and ITIL have changed as IT itself has evolved, and about the roles they will play in years to come.
Posted: 24 May 2018 | Published: 22 May 2018
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