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Real Use Cases for IT Service Management Virtual Agents
sponsored by Serviceaide
CASE STUDY: While a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide

Get Better, Faster, Cheaper IT Service Through AI Capabilities
sponsored by ServiceNow
WHITE PAPER: It's time to move IT beyond the traditional "better, faster, cheaper — pick any two" conundrum. With the help of AI, virtual agents, and machine learning, organizations can tap into these technological innovations to improve operations across all three variables. Read this ebook to learn how.
Posted: 29 Apr 2019 | Published: 20 Apr 2019

ServiceNow

Computer Weekly – 30 April 2019: Inside Huawei
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we visit the new campus of Chinese networking supplier Huawei, to find out what the firm thinks of the controversy raging about the security of its products. Our latest buyer's guide examines storage optimisation technologies. And we look at the latest developments for technology in schools. Read the issue now.
Posted: 26 Apr 2019 | Published: 30 Apr 2019

ComputerWeekly.com

The Rise of AIOps, Explained
sponsored by ServiceNow
ESSENTIAL GUIDE: AIOps tools use AI to monitor and manage environments under the direction of the operations team – but what impact does this have on IT's value to the greater business? Continue reading to uncover more .
Posted: 02 May 2019 | Published: 01 May 2019

ServiceNow

15 Ways to Empower Your People With Industrial Unified Communications
sponsored by Motorola, Inc.
WHITE PAPER: Rising customer demands and executive pressures mean organizations are expected to manufacture and deliver products faster than ever. Download this white paper to learn 15 industrial unified communications products you can implement to help empower your manufacturing organization to work faster and smarter.
Posted: 26 Mar 2019 | Published: 26 Mar 2019

Motorola, Inc.

Unified Team Communications: Power Collaboration Between All Your Workers
sponsored by Motorola, Inc.
WHITE PAPER: Download this guide to learn about Motorola Solutions and how their communication devices can help you connect people, properties and locations to streamline operations, keep your workers safe, control costs and enhance guest satisfaction.
Posted: 04 Apr 2019 | Published: 04 Apr 2019

Motorola, Inc.

Accelerating the Pace of Innovation with ServiceNow
sponsored by ServiceNow
CASE STUDY: In this case study, find out how VIVAT reimagined its IT service management strategy to better support over 2,500 employees – ultimately introducing an enterprise-wide system of record for IT, service delivery, operations, and development teams.
Posted: 05 Apr 2019 | Published: 05 Apr 2019

ServiceNow

How to Migrate from Legacy Infrastructure to HCI and Integrated Systems
sponsored by Pivot3
RESOURCE: It's no secret moving Tier 3 legacy platforms to HCI and other emerging compute platforms bolsters IT and business performance. But charting a course is half the battle, and I&O leaders must be able to determine the path of best fit for their organization. Dig deeper into this Gartner report to find the 3 planning steps analysts recommend.
Posted: 03 May 2019 | Published: 20 Mar 2019

Pivot3

Best Practices for Service Management: 5 Ways to Increase Client Satisfaction and Profits
sponsored by ConnectWise
EBOOK: Download this e-book for 5 methods of improving service management to increase client satisfaction and a discussion on the benefits of using a professional services automation (PSA) solution with remote monitoring and management.
Posted: 08 Mar 2019 | Published: 31 Dec 2018

ConnectWise

Buyer's Guide to Choosing The Right Remote Support Tool
sponsored by LogMeIn Rescue
WHITE PAPER: This buyer's guide can help you select the remote support tool that will work best for your organization. Inside, explore five critical purchase considerations you should focus on before you make a final decision.
Posted: 01 May 2019 | Published: 01 May 2019

LogMeIn Rescue
 

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