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Digital Signal Level 2 Reports
 
CapEx vs. OpEx: Considerations for Moving UC to the Cloud
sponsored by Avaya
WHITE PAPER: In this white paper, learn about the financial implications of moving UC to the cloud, and how it can help you save money.
Posted: 09 Apr 2019 | Published: 09 Apr 2019

Avaya

Cognitive Service Management: The Next Stage of ITSM
sponsored by BMC
WHITE PAPER: Is traditional ITSM strategy enough to keep up with spiking user demands, now and into the future? Jump into this white paper to learn how ITSM is evolving through the steady integration of artificial intelligence and machine learning capabilities – a new methodology commonly referred to as cognitive service management (CSM).
Posted: 28 May 2019 | Published: 28 May 2019

BMC

Getting the Most Out of Voice in Your Distribution Center
sponsored by Lucas Systems
WHITE PAPER: What's the potential impact of implementing voice technology? For some distribution centers, it can help improve productivity by up to 40%. Find out how you can estimate the potential impact of a voice investment on your organization's productivity in this white paper.
Posted: 06 Aug 2019 | Published: 06 Aug 2019

Lucas Systems

Elevating the Service Experience for All Users with Enterprise Service Management
sponsored by ServiceNow
EBOOK: Keeping up with expectations requires elevating your enterprise service experience—and that means replacing old, manual processes of the past with digital workflows that connect the entire company. Open up this white paper to learn how.
Posted: 23 May 2019 | Published: 20 Jan 2019

ServiceNow

Cloud Communications: Zoom Expands into the Market
sponsored by Zoom Video Communications
EGUIDE: In this expert guide, learn about new developments and products for some of the leading vendors in the UC market.
Posted: 30 Jul 2019 | Published: 30 Jul 2019

Zoom Video Communications

Discover Unified Communications and Collaboration as a Service
sponsored by Verizon
WHITE PAPER: In this white paper, learn about Verizon's Global Private IP Service, a private network designed to support your critical unified communications and collaboration while maintaining security in the cloud.
Posted: 16 Apr 2019 | Published: 31 Dec 2018

Verizon

Banking on Business Continuity: UCaaS and Disaster Recovery
sponsored by 8x8, Inc.
WEBCAST: Live Oak Bank is an innovative, technology-enabled virtual bank. Learn about their transition from legacy technology to UCaaS and the benefits they experienced in this podcast.
Posted: 02 Aug 2019 | Premiered: Aug 2, 2019

8x8, Inc.

What is UCaaS—And How Do I Buy It?
sponsored by PGi
ANALYST REPORT: The data is clear: UCaaS is on the rise—with 95% of organizations reporting that they use cloud communications. Explore research on UCaaS adoption in this Frost and Sullivan report.
Posted: 14 Aug 2019 | Published: 14 Aug 2019

PGi

Can Engagement Automation Dramatically Improve Your Contact Center?
sponsored by JT Global Enterprise
WHITE PAPER: Of course humans will always be needed in the contact center, but if businesses can shift their repetitive work to machines, then what is left requires the knowledge-based ability of an agent. In this white paper, learn how a properly functioning UC system will use routing and calendaring to deliver customers to skillful people when needed.
Posted: 18 Jul 2019 | Published: 18 Jul 2019

JT Global Enterprise

2019 Retail Communications Survey Report
sponsored by Motorola, Inc.
WHITE PAPER: The Motorola Solutions 2019 Retail Communications Survey offers an inside look at the way retail workers view communications technology today. Explore findings from the recent survey in this report.
Posted: 24 Jun 2019 | Published: 24 Jun 2019

Motorola, Inc.
 

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