Addressable Advertising Opportunities for Network Operators
sponsored by Motorola, Inc.
WHITE PAPER:
This paper provides an overview of advanced advertising opportunities and outlines Motorola's commitment to targeted video advertising.
Posted: 05 Jan 2009 | Published: 23 Dec 2008
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A Service Provider's Guide to IT Service Management Solutions
sponsored by Micro Focus
WHITE PAPER:
This service provider's guide to ITSM is designed to present providers with an understanding of current customer expectations, the issues that should be foremost in mind when assessing potential ITSM solutions, and 5 criteria for selecting the right ITSM. Access your copy here.
Posted: 19 Nov 2018 | Published: 19 Nov 2018
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IT Service Management Blueprint: Get Control of Your Service Desk
sponsored by ServiceNow
WHITE PAPER:
You need to modernize your service desk to handle a modern workload. In the journey to IT modernization, step one is consolidation. This e-book guides you in planning your service desk consolidation strategy, with best practices and how to choose the right tools for the job.
Posted: 16 Nov 2018 | Published: 16 Nov 2018
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5 Reasons Why Your Service Catalog Isn't Delivering
sponsored by Espressive
WHITE PAPER:
When users interact with an IT service catalog, they expect a similar experience to what they would get from an online retailer. In this guide, uncover the five most unproductive aspects present in typical IT service catalogs –and find out how to turn your catalog's user experience on its head in response.
Posted: 01 Nov 2018 | Published: 01 Nov 2018
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When School is Out, IT is In
sponsored by Samanage
WHITE PAPER:
While normally bustling campuses have been quiet during summer weeks, IT teams have been hard at work behind the scenes preparing and maintaining the infrastructure that supports it all. Click to learn about the challenges and the innovative projects that campus IT teams have been tackling head-on.
Posted: 13 Aug 2018 | Published: 13 Aug 2018
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UKI Salary Survey 2017/2018 Infographic
sponsored by IBM
DATA SHEET:
Compare your salary and career progression with over 1200 IT professionals with Computer Weekly's 2017 UKI Salary Survey.
Posted: 04 May 2018 | Published: 04 May 2018
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Nampa School District's ITSM Success Story
sponsored by Serviceaide
CASE STUDY:
Discover how an underperforming IT Department in Nampa School District turned itself into an exceptional customer service organization with a new service management tool.
Posted: 13 Apr 2018 | Published: 13 Apr 2018
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Six Indispensable Features of the Modern Service Desk
sponsored by Samanage
WHITE PAPER:
Service desk technology powered by AI and automation can be intimidating. Dip your toes into the water with this guide, which highlights the six core features that a modern service desk should offer, and how new technology like automation can be used to get there.
Posted: 09 Aug 2018 | Published: 09 Aug 2018
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Transforming IT Service Agility and Economics
sponsored by Hewlett Packard Enterprise
WHITE PAPER:
IT often has too much on their plates to realize any of the purported competitive advantages that disruptive technology and automation can bring to the business. Jump into this guide to learn about five business and technology challenges that are driving IT consolidation strategies in an effort to simplify infrastructure management.
Posted: 16 Jul 2018 | Published: 31 Jan 2018
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How Data is Driving 30% Growth for Simpatico Systems
sponsored by ConnectWise
CASE STUDY:
Read on to learn from President Greg Bazar himself how a remote monitoring and management tool on an integrated platform enabled Simpatico Systems to provide expert customer support and improve utilization.
Posted: 28 Sep 2018 | Published: 28 Sep 2018
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