How to deliver a Service Catalog that your customers will “actually” use
sponsored by Freshworks
WHITE PAPER:
Jump inside this white paper to uncover best practices on how to design, develop, implement, and drive adoption of a service catalog that your internal customers and employees will actually use.
Posted: 14 Sep 2020 | Published: 14 Sep 2020
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Visibility to Containers: Measurable outcomes from CMDB
sponsored by ServiceNow
EBOOK:
Containers couple both applications and systems dependencies together into a single artifact and introduce a new layer of abstraction, simplifying DevOps. Access this eBook to learn how teams can leverage this efficiency to transform legacy IT into fast IT through automation, reduced costs, and improved productivity.
Posted: 22 Jan 2020 | Published: 22 Jan 2020
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Chapter 15: Working with the Command-Line Interface
sponsored by McGraw Hill
BOOK:
Download this free chapter from ITF+ CompTIA IT Fundamentals to learn how to work with and decipher the command line interface, demonstrate fundamental commands and more.
Posted: 13 Jan 2021 | Published: 13 Jan 2021
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CW Nordics February-April 2020: Swedes lose faith in social media as data security fears increase
sponsored by ComputerWeekly.com
EZINE:
Swedish citizens are becoming more concerned about the activities of social media companies and are reducing their online interaction with them as a result.
Posted: 14 Feb 2020 | Published: 27 Feb 2020
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How to Build a World-Class Customer Journey
sponsored by Liongard
EBOOK:
In an era full of digital transformation, offering a premium customer experience can lead to MSP business success. In this eBook, 16 IT service executives share their own best practices for building a world-class customer journey. Download now to see their advice that you can implement in your organization.
Posted: 25 Jan 2021 | Published: 25 Jan 2021
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How to get closer to the Holy Grail of IT operations management
sponsored by ServiceNow
WHITE PAPER:
Self-healing organizations –using AI-driven ITOM to predictively detect issues and resolve them automatically – are a huge, yet unattainable, goal for CIOs. Open up this white paper to learn how to harness AIOps to improve predictability, observability, and real-time decision making to get your organization one step closer to self-healing.
Posted: 07 Apr 2021 | Published: 07 Apr 2021
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Magic Quadrant for IT Service Management Tools
sponsored by ServiceNow
ANALYST REPORT:
ITSM tools are mostly used by IT service desks and IT service delivery functions. In this Magic Quadrant report, the experts at Gartner identify vendors in the ITSM market to help business leaders align their current and future IT roadmaps.
Posted: 10 Nov 2020 | Published: 10 Nov 2020
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NXP Accelerates Product Development and Streamlines Service Delivery with ServiceNow
sponsored by ServiceNow
CASE STUDY:
Find out how a global manufacturing and engineering firm attained seamless IT services, change controls, and more under a single integrated platform – streamlining the disparate systems their recent expansion initiatives had inadvertently caused.
Posted: 24 Apr 2020 | Published: 20 Jan 2019
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Monitoring & Alerting Best Practices Guide
sponsored by LogicMonitor
WHITE PAPER:
IT professionals struggle to manage alerts, particularly the amounts of false alerts they get in a day. How can they build a more successful monitoring strategy? View this guide to learn best practices for smarter alerting, faster troubleshooting and more proactive monitoring – and discover how AIOps is paving the way for the future of alerting.
Posted: 12 Mar 2020 | Published: 12 Mar 2020
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What to Expect from AIOps in 2019
sponsored by ServiceNow
ESSENTIAL GUIDE:
Jump into this E-Guide to learn how AIOps – the collective term for AI-infused IT automation technology – can impact IT operations from the ground up, and what developments took place over the course of 2019.
Posted: 30 Apr 2019 | Published: 29 Apr 2019
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