How To React To The Impact Of The Cloud On It Operations Monitoring
sponsored by OpsRamp
ANALYST REPORT:
Access this Gardener report to learn 3 recommendations for how I&O leaders can transform their IT operations with cloud monitoring, key steps to monitoring cloud environments, cloud technology & visibility gaps to watch for, general skills needs for cloud monitoring, and much more.
Posted: 11 Nov 2020 | Published: 11 Feb 2020
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New Technologies Expand the Key Role of TEM
sponsored by Calero MDSL
WHITE PAPER:
Today, telecom is an integral part of all computer-related operations. However, where there is telecom there are expenses, and those expenses require management right along with all the technical operations. In this white paper, learn how organizations can manage these expenses with the help of Telecom Expense Management (TEM).
Posted: 21 Oct 2020 | Published: 21 Oct 2020
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4 Pandemic Planning Considerations for IT
sponsored by Service Express
RESOURCE:
Access this blog post to learn the 4 essential business function considerations to include in your pandemic planning strategy and discover the benefits of each.
Posted: 04 Sep 2020 | Published: 04 Sep 2020
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How Humans and AI Can Work Together
sponsored by Enate UK
VIDEO:
Automation alone can’t replace the human element of the workforce. In this video, see daily skills become key building blocks in the workflow and learn how humans and AI can work together to deliver a better customer experience and leave the human side of the customer experience to, well, the humans. Watch the video here.
Posted: 20 Jan 2021 | Premiered: 24 Sep 2020
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How to Build a World-Class Customer Journey
sponsored by Liongard
EBOOK:
In an era full of digital transformation, offering a premium customer experience can lead to MSP business success. In this eBook, 16 IT service executives share their own best practices for building a world-class customer journey. Download now to see their advice that you can implement in your organization.
Posted: 25 Jan 2021 | Published: 25 Jan 2021
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Introduction to Perspectium
sponsored by ServiceNow
WEBCAST:
This video highlights the two major problems Perspectium can solve for ServiceNow customers: automating data extraction at volume and velocity, for archive, backup/restore, reporting and analytics, migrations, and more and providing a platform for service providers to connect with their customers throughout the service relationship.
Posted: 06 Nov 2020 | Premiered: Nov 6, 2020
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Softline Solutions: Helping you to Achieve Compliance, Control & Cost Savings
sponsored by ServiceNow
VIDEO:
This video gives you an overview of how Softline Solutions can help you to achieve Compliance, Control & Cost savings for you IT. Softline Solutions is ServiceNow's Premier Partner to help get the most value out of SAMPro.
Posted: 11 Nov 2020 | Premiered: 11 Nov 2020
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Making Technology an Integral Part of Your Employee Experience Strategy
sponsored by Salesforce
WHITE PAPER:
Dive into this research report from Harvard Business Review to learn about employee experience strategies, by the numbers. Plus, discover critical tech tools to help with employee productivity and efficiency in your organization.
Posted: 08 Dec 2020 | Published: 08 Dec 2020
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CW Nordics May-July 2020: Startups face tough decisions as coronavirus fallout hits
sponsored by ComputerWeekly.com
EGUIDE:
Tech startups based in the Nordic region face difficult decisions as the Covid-19 pandemic leads to falling sales and investment.
Posted: 04 Dec 2020 | Published: 04 Dec 2020
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What to Expect from AIOps in 2019
sponsored by ServiceNow
ESSENTIAL GUIDE:
Jump into this E-Guide to learn how AIOps – the collective term for AI-infused IT automation technology – can impact IT operations from the ground up, and what developments took place over the course of 2019.
Posted: 30 Apr 2019 | Published: 29 Apr 2019
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