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Caller Identification Services Reports

Chapter 13: IT Troubleshooting sponsored by McGraw Hill BOOK: Download this sample chapter from ITF+ CompTIA IT Fundamentals to learn how to approach IT problems using a standard troubleshooting method, how to troubleshoot common computer problems and more. Posted: 12 Jan 2021 \| Published: 12 Jan 2021 TOPICS: Careers \| IT Best Practices \| IT Management \| IT Services \| IT Workforce \| Troubleshooting

Transforming Communications at NPower sponsored by FourNet CASE STUDY: Your legacy phone system may be holding you back. It may be wise to consider a cloud-based contact center platform that provides reduced cost through pay-per-use services, automation and flexibility. Read this case study to learn how Germany’s leading energy company, Innogy SE, was able to streamline operations and transform. Posted: 04 Aug 2020 \| Published: 04 Aug 2020 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Communications Software \| Communications Systems \| IP Routers \| IP Telephony \| Networking \| Telecom Spending \| Telecommunications Industry \| Telecommunications Infrastructure \| Telecommunications Management Software \| Telecommunications Networks \| Telecommunications Services \| Telecommunications Software \| VoIP

Enterprise Communications in the Telework Era sponsored by Alcatel-Lucent Enterprise WHITE PAPER: As we move into an unpredictable future, businesses must consider how their telephony and collaboration methodologies will move with them. This starts with the transformation of remote enterprise services for improved employee and customer experiences. Access this detailed white paper to learn more. Posted: 13 Nov 2020 \| Published: 31 Jul 2020 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Networks \| Communications Software \| Communications Systems \| IP Telephony \| IP Videoconferencing Hardware \| IP Videoconferencing Services \| IP Videoconferencing Software \| Network Applications Software \| Network Architectures \| Network Best Practices \| Network Configuration Management \| Network Design \| Network Infrastructure \| Network Management \| Network Monitoring \| Network Performance \| Networking \| Telephones \| Telephony Services \| Telephony Systems

4 Pandemic Planning Considerations for IT sponsored by Service Express RESOURCE: Access this blog post to learn the 4 essential business function considerations to include in your pandemic planning strategy and discover the benefits of each. Posted: 04 Sep 2020 \| Published: 04 Sep 2020 TOPICS: Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| IT Departments \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Services

CW Middle East April-June 2020: Quarter of Middle East businesses have no women in IT sponsored by ComputerWeekly.com EZINE: The Middle East faces fierce competition for IT professionals with the right skills, so it is so worrying that the region's women are so underrepresented in the IT community. In fact over quarter of businesses in the Middle East have no women in their IT departments, according to Computer Weekly's Salary Survey. Posted: 31 Mar 2020 \| Published: 09 Apr 2020 TOPICS: Cloud Computing \| Computer Hardware \| IT Management \| IT Services \| IT Workforce \| Security \| Security Infrastructure

CW Nordics - November 2020-January 2021: Bank branch closures continue as digital banking grows sponsored by ComputerWeekly.com EZINE: Sweden's Handelsbanken is cutting its branch network by nearly half, which means more money will be invested in IT. But it's not just Sweden and the Nordics – banks across the world are watching the fintech industry demonstrate to consumers what banking can be like if the right technology is in place. Posted: 15 Nov 2020 \| Published: 26 Nov 2020 TOPICS: Financial Applications Software \| Financial Services \| Financial Systems \| IT Infrastructure \| IT Services \| IT Systems \| Mobile Device Management \| Security

How PTC Scaled its Global Business with Fuze sponsored by Fuze CASE STUDY: PTC used a patchwork of legacy on-premises systems to support their workforce and call centers. However, they wanted to standardize their system. PTC’s search led them to Fuze’s cloud communications platform. Download this case study to learn about the benefits that PTC saw when implementing Fuze. Posted: 21 May 2020 \| Published: 21 May 2020 TOPICS: Cloud Computing \| Collaboration \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Telephones \| Telephony Services \| Telephony Systems

Top 10 Ways Your IT Team is Wasting Time (And What You Can Do About It) sponsored by Advizex WHITE PAPER: Access this white paper to see the 10 most common IT inefficiencies that organizations are facing and learn how to solve them. Posted: 04 Sep 2020 \| Published: 04 Sep 2020 TOPICS: CIOs \| IT Best Practices \| IT Consulting Services \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services \| IT Spending

Why did Allen Press Choose CallTower’s Microsoft Teams Direct Routing Solution? sponsored by CallTower, Inc. CASE STUDY: Allen Press had a unified communication goal in mind: they needed to get their antiquated telephony system and move it into the cloud. In this case study, learn how Allen Press was able to go from a legacy communication solution to a cloud enabled Enterprise grade Microsoft Teams Direct Routing solution in less than 60 days. Posted: 29 Jan 2020 \| Published: 29 Jan 2020 TOPICS: Cloud Computing \| Collaboration \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Networking \| Telephony Services \| Telephony Systems

Evaluating ITSM Tool Vendors sponsored by ServiceNow ANALYST REPORT: ITSM tools are mostly used by IT service desks and IT service delivery functions. In this Magic Quadrant report, the experts at Gartner identify vendors in the ITSM market to help business leaders align their current and future IT roadmaps. Posted: 10 Nov 2020 \| Published: 10 Nov 2020 TOPICS: IT Service Management \| IT Services \| IT Workforce

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