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Caller Identification Services Reports

Ten considerations for moving your contact center to the cloud sponsored by Genesys EBOOK: By evaluating criteria and answering critical questions at the outset, organizations will be able to find the best match for their business goals and requirements. View this ebook to learn the 10 key considerations for selecting a partner and moving to a cloud-based contact center. Posted: 04 Feb 2020 \| Published: 04 Feb 2020 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Call Forwarding Services \| Call Waiting Services \| Caller ID Services \| Calling Card Services \| Cloud Archive \| Cloud Backup \| Cloud Computing \| Cloud Management \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers \| Contact Management \| Contact Management Software

The Perfect Partnership: Boosting Human IT Support with Virtual Agents sponsored by Serviceaide WHITE PAPER: Learn how IT support teams stand to gain from artificial intelligence and automation technologies – and how a virtual support agent can impact IT workflows for the better. Posted: 30 Apr 2019 \| Published: 30 Apr 2019 TOPICS: IT Management \| IT Service Management \| IT Services \| IT Systems

Turn Spend to Value sponsored by CenturyLink RESOURCE: Unified communications are evolving. To stay ahead of the technology curve, finance needs to change. In this infographic, learn about the financial benefits of CenturyLink Unified Communication solutions. Posted: 01 May 2020 \| Published: 01 May 2020 TOPICS: Cloud Computing \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| IP Telephony \| Telephony Services \| Telephony Systems

Breaking the Tension Between IT and Security sponsored by VMware International Unlimited Company ANALYST REPORT: IT and security are currently in a bad marriage. Efforts must be made for the two to be more closely aligned for organizations to have future success. Forrester has reported that unifying and consolidating IT and security will make for fewer breaches, better reaction time to threats, and improved IT hygiene. Read this report to learn more. Posted: 12 Aug 2020 \| Published: 31 Jul 2020 TOPICS: Cybersecurity \| Information Management \| Information Security \| Information Technology End Users \| IT Best Practices \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Managers \| IT Services \| IT Spending \| IT Systems \| IT Workforce \| Network Security \| Security Best Practices \| Security Event Management \| Security Industry \| Security Infrastructure \| Security Management \| Security Managers \| Security Policies \| Security Software \| Security Spending \| Security Standards \| Security Threats

CW Europe December 2019: Deutsche Bank creates innovation division sponsored by ComputerWeekly.com EZINE: German investment banking giant Deutsche Bank is opening a division focused on innovation as part of its plan to digitise all business operations. Read more details in this edition of CW Europe. Posted: 03 Dec 2019 \| Published: 12 Dec 2019 TOPICS: Artificial Intelligence \| Business Intelligence Software \| Business Management \| Financial Applications Software \| Financial Industry Organizations \| Financial Services \| IT Consulting Services \| IT Governance \| IT Management \| IT Services \| Security \| Security Policies \| Security Threats

Transforming the IT Value Chain sponsored by ServiceNow EBOOK: A single IT platform—powered by a unified data model, shared intelligence, best practice workflows, platform‑level AI capabilities, and a common look and feel—is the key to create an IT organization that can move fast, innovate, drive productivity, and deliver the consumer‑like experiences. Read this ebook to learn how. Posted: 30 Apr 2019 \| Published: 20 Apr 2019 TOPICS: IT Asset Management \| IT Management \| IT Service Management \| IT Services \| IT Systems

AudioCodes Live for Microsoft Teams sponsored by AudioCodes VIDEO: In this short video, learn about a fully managed voice service for Microsoft Teams that enhances workplace productivity, without placing an additional burden on busy IT organizations. Posted: 07 Apr 2020 \| Premiered: 16 Mar 2020 TOPICS: Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Messaging Security \| Telephony Services \| Telephony Systems \| Videoconferences \| Videoconferencing Hardware \| Videoconferencing Services \| Videoconferencing Software \| Videoconferencing Standards \| Videoconferencing Systems

The Top 9 ITSM Offerings Stacked Up: Who's Leading the Pack? sponsored by ServiceNow RESOURCE: In this analyst report, find out how the top nine ITSM tools on today's market stack up against one another. Explore the strengths, cautions, and adoption trends around each offering to get a better idea which one matches the needs of your I&O team – and which ones to avoid. Posted: 25 Nov 2019 \| Published: 16 Aug 2018 TOPICS: IT Industry \| IT Infrastructure \| IT Service Management \| IT Services \| IT Spending \| IT Systems

Hexaware Consolidates Its Collaboration Strategy With Cisco Webex sponsored by TATA Communications CASE STUDY: With 34 global offices, and over 19000 employees, Hexaware clearly needed a reliable, and effective collaboration strategy. In this case study, learn why Hexaware decided to implement Cisco Webex with Tata Communications network and voice services. Posted: 10 Jun 2020 \| Published: 10 Jun 2020 TOPICS: Collaboration \| Telephony Services \| Telephony Systems \| Videoconferences \| Videoconferencing Hardware \| Videoconferencing Services \| Videoconferencing Software \| Videoconferencing Standards \| Videoconferencing Systems \| Web Conferences \| Web Conferencing Services \| Web Conferencing Software

Adapting IT Operations to Uncertain Times sponsored by ServiceNow WHITE PAPER: The COVID-19 crisis probably wasn’t accounted for in your organization’s business continuity plans – and why would it be? Dive into this guide to learn about the three IT challenges in the new world post-COVID-19. Posted: 18 May 2020 \| Published: 18 May 2020 TOPICS: Business Continuity Planning \| Business Continuity Planning Software \| IT Best Practices \| IT Management \| IT Service Management \| IT Services \| IT Systems

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