Building blocks video
sponsored by Enate UK
VIDEO:
Automation alone can’t replace the human element of the workforce. In this video, see daily skills become key building blocks in the workflow and learn how humans and AI can work together to deliver a better customer experience and leave the human side of the customer experience to, well, the humans. Watch the video here.
Posted: 20 Jan 2021 | Premiered: 24 Sep 2020
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Oracle Deal-Makers Toolkit
sponsored by ClearEdge
WEBCAST:
Oracle customers are well advised to prepare for sales engagements long before an upcoming purchase or renewal and to exercise extreme caution. Watch our "Oracle Deal-Makers Toolkit" webinar to learn how to avoid the numerous landmines in your next deal.
Posted: 10 Sep 2021 | Premiered: Feb 10, 2021
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ServiceNow Street Pricing & Sales Tactics
sponsored by ClearEdge
WHITE PAPER:
Find out the actual discounts negotiated in more than 100 recent deals for ServiceNow products. Download the report to learn how your deal stacks up and more.
Posted: 13 Sep 2021 | Published: 13 Sep 2021
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Top Limitations of SAM Tools Guide
sponsored by ClearEdge
WHITE PAPER:
There is a common misconception that Software Asset Management (SAM) tools can completely mitigate your risk of a costly and disruptive audit. This guide reviews the top limitations of SAM tools.
Posted: 13 Sep 2021 | Published: 13 Sep 2021
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SAP Top Gotchas Guide
sponsored by ClearEdge
WHITE PAPER:
SAP's licensing practices and sales tactics change constantly. It's nearly impossible to stay on top of what you need to know to ensure a good deal and limit cost increases. This easy-to-digest guide helps you combat SAP sales tactics, avoid overspending with SAP, and more.
Posted: 13 Sep 2021 | Published: 13 Sep 2021
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Negotiating with Salesforce
sponsored by ClearEdge
WHITE PAPER:
Negotiating with Salesforce is more than a test of wills. Even fierce negotiators undermine their chances of winning without advanced planning and a disciplined approach. This guide provides a detailed set of best practices.
Posted: 10 Sep 2021 | Published: 10 Sep 2021
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The Definitive Guide To Onboarding
sponsored by Liongard
WHITE PAPER:
If done wrong, onboarding can create a relationship that lacks trust, which can lead to reduced customer lifetime value and increased churn. Open up this white paper to get some expert advice from leaders in the managed services industry, covering how MSPs can develop a successful onboarding processing, create detailed documentation and more.
Posted: 22 Jan 2021 | Published: 02 Feb 2021
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Managed Services Agreement Gotchas Guide
sponsored by ClearEdge
WHITE PAPER:
MSP agreements are among the riskiest contracts to negotiate; custom scoping requirements, performance metrics, and lack of price transparency cripple your ability to benchmark costs against competitive solutions. This guide addresses offers key tips to help you succeed.
Posted: 13 Sep 2021 | Published: 13 Sep 2021
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Adapting IT operations to uncertain times
sponsored by ServiceNow
WHITE PAPER:
The COVID-19 crisis probably wasn’t accounted for in your organization’s business continuity plans – and why would it be? Dive into this guide to learn about the three IT challenges in the new world post-COVID-19.
Posted: 18 May 2020 | Published: 18 May 2020
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2020 Naughty Vendor List Revealed
sponsored by ClearEdge
WEBCAST:
Each December, ClearEdge Partners, a consulting firm that advises IT buyers how to successfully negotiate with key IT vendors, looks back over the last twelve months at the behavior of the industry's top suppliers and shines a light on who's not been very nice to their customers. Check out this webinar to learn which vendors made the list.
Posted: 10 Sep 2021 | Premiered: Dec 15, 2020
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