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Not Everyone Needs a Cadillac sponsored by Serviceaide WHITE PAPER: New technology has introduced options for IT teams struggling with increasing ticket volumes. The tricky part is discerning which choice is the best for your IT team in particular. Jump into this white paper to learn how to identify the good IT service management tools from the bad relative to your organization's needs. Posted: 01 May 2019 \| Published: 01 May 2019 TOPICS: IT Management \| IT Service Management \| IT Services \| IT Systems

Going Up? How Atlas Schindler Elevators Revamped Their IT Services sponsored by Serviceaide WHITE PAPER: In this case study, discover more about how Atlas Schindler revamped their legacy service desk platform to better support not only customers, but their own users as well. Plus, find out how they implemented process automation, virtual agents, and more cutting edge IT technologies. Posted: 21 Nov 2018 \| Published: 21 Nov 2018 TOPICS: Help Desk Management \| IT Service Management \| IT Services

MicroScope – June 2019: Sourcing IT among the clouds sponsored by MicroScope EZINE: Outsourcing is changing as the anything-as-a-service model takes off. Posted: 24 May 2019 \| Published: 24 May 2019 TOPICS: Cloud Computing \| Cloud Security \| IT Best Practices \| IT Departments \| IT Infrastructure \| IT Management \| IT Services \| IT Workforce \| Management Service Providers \| Service Level Management \| VARs

CW Benelux ezine February 2019 sponsored by ComputerWeekly.com EZINE: Dutch military intelligence has released a lot of details about the attempt to hack into the networks of the Organisation for the Prohibition of Chemical Weapons (OPCW) in The Hague. Posted: 31 Jan 2019 \| Published: 07 Feb 2019 TOPICS: Artificial Intelligence \| Computer Crimes \| Computer Hardware \| Cybersecurity \| Hackers \| IT Industry \| IT Management \| IT Services \| IT Workforce \| Robotics \| Robots \| Training and Educational Services \| Training Software

CW Europe September 2019: Netherlands authorities halt datacentre construction and call for a policy rethink sponsored by ComputerWeekly.com EZINE: The Netherlands has for years attracted datacentre investment and has seen major construction projects. Amsterdam alone has 33 datacentres within a radius of 20km. So when the local authority in Amsterdam and Haarlemmermeer called an immediate halt to datacentre construction, it was a shock. Posted: 30 Aug 2019 \| Published: 12 Sep 2019 TOPICS: Cloud Computing \| Cloud Management \| Cloud Security \| Data Center Construction \| Data Center Management \| Data Center Power Management \| Data Centers \| IT Consulting Services \| IT Industry \| IT Management \| IT Services \| IT Systems \| Storage Capacity \| Storage Infrastructure \| Storage Management \| Storage Security

CSPs Discuss Digital Transformation for 5G in the Real World sponsored by Lumina Networks VIDEO: Lumina Networks asked some of the industry's most transformative telcos about the factors which matter to making sure 5G networks fulfill their promise. In this video, see what factors matter to experts from AT&T, Telefonica, BT, Orange and more. Posted: 25 Nov 2019 \| Premiered: 28 Oct 2019 TOPICS: Network Best Practices \| Network Management \| Networking \| Telecommunications Infrastructure \| Telecommunications Networks \| Telecommunications Service Providers \| Telecommunications Services \| Wireless Broadband Routers \| Wireless Networks

CW Europe – March 2017 sponsored by ComputerWeekly.com EZINE: Technology advancements in recent years have brought about huge social challenges. Artificial intelligence and big data, for example, have gained the serious attention of policy makers across the world. Posted: 06 Mar 2017 \| Published: 09 Mar 2017 TOPICS: Artificial Intelligence \| Cybersecurity \| Data Analytics \| Data Center Management \| Data Management \| Data Mining \| Data Security \| Data Visualization \| IT Infrastructure \| IT Services

Visibility to Containers: Measurable outcomes from CMDB sponsored by ServiceNow EBOOK: Containers couple both applications and systems dependencies together into a single artifact and introduce a new layer of abstraction, simplifying DevOps. Access this eBook to learn how teams can leverage this efficiency to transform legacy IT into fast IT through automation, reduced costs, and improved productivity. Posted: 22 Jan 2020 \| Published: 22 Jan 2020 TOPICS: IT Agents \| IT Asset Management \| IT Asset Management Software \| IT Auditing \| IT Best Practices \| IT Consulting Services \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| IT Utility Services \| IT Workforce

How Leading Organizations Use AI to Deliver Exceptional Customer Experiences sponsored by Splunk WHITE PAPER: Click to access a collection of case studies that highlight the impact of machine learning in predicting, preventing, and troubleshooting IT events before they have a chance to leave a mark on business continuity – and before they impact customers. Posted: 21 Jan 2019 \| Published: 21 Jan 2019 TOPICS: Artificial Intelligence \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services

CW Middle East: UAE faces IT recruitment challenge sponsored by ComputerWeekly.com EZINE: With a tolerant professional culture, the UAE is becoming the technological hub of the Middle East, but lacks a strong technological workforce. Access this expert e-zine to see how these Middle Eastern organizations are bringing in new employees, and see what similar tactics your organization could use in your recruitment efforts as well. Posted: 07 Apr 2017 \| Published: 13 Apr 2017 TOPICS: Autonomous Systems \| Computer Controlled Devices \| Computer Hardware \| Computer Software Industry \| Education Industry \| Financial Industry Organizations \| Financial Services \| Financial Systems \| IT Consulting Services \| IT Infrastructure \| IT Services \| IT Spending \| IT Workforce \| Network Architectures \| Network Configuration Management \| Network Infrastructure \| Networking \| Transportation Industry \| Transportation Management \| Virtual Reality Modeling Language

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