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South African Financial Services Company Gears Up for the Multi-cloud sponsored by Nutanix CASE STUDY: This IDC paper spotlights a South African financial services company that laid the foundation for an effective multi-cloud strategy with hyper-converged infrastructure. Read here for the takeaways. Posted: 14 Feb 2019 \| Published: 31 Dec 2018 TOPICS: Cloud Archive \| Cloud Backup \| Cloud Computing \| Cloud CRM \| Cloud Disaster Recovery \| Cloud Management \| Cloud Security \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| Hybrid clouds \| IT Industry \| IT Infrastructure \| IT Management \| IT Services \| IT Systems \| Public Cloud \| Public cloud computing \| Storage Hardware \| Storage Industry \| Storage Infrastructure \| Storage Management \| Storage Systems

Top 12 Enterprise Service Management Vendors Head-to-Head sponsored by Micro Focus WHITE PAPER: In this Forrester analysis, find out how the top 12 enterprise service management vendors stack up – and which are leading the pack. Posted: 25 Oct 2018 \| Published: 23 Aug 2018 TOPICS: Enterprise Services Architecture \| Enterprise Systems \| IT Industry \| IT Service Management \| IT Services \| IT Spending

Alleviate Technical Debt : A Practical Path to IT Modernization sponsored by Red Hat WHITE PAPER: There are several core approaches you can take to advance your IT modernization efforts, which this white paper closely examines. Read on to view these four pragmatic methods for structuring your initiatives, as well as discover a viable first step for your modernization path: UNIX-to-Linux migration. Posted: 02 Mar 2018 \| Published: 31 Dec 2016 TOPICS: CIOs \| Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| IT Best Practices \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| IT Systems \| IT Workforce

What to Expect from AIOps in 2019 sponsored by ServiceNow ESSENTIAL GUIDE: Jump into this E-Guide to learn how AIOps – the collective term for AI-infused IT automation technology – can impact IT operations from the ground up, and what developments to look over the course of 2019. Posted: 30 Apr 2019 \| Published: 29 Apr 2019 TOPICS: Artificial Intelligence \| IT Management \| IT Service Management \| IT Services \| IT Systems

Evolving to Hybrid Cloud for a Digital-First Business sponsored by Intel RESOURCE: Jump into this article to learn about the critical business use cases of hybrid cloud, including heightened IT service delivery, streamlined development workflows, and more. Posted: 04 Mar 2019 \| Published: 04 Mar 2019 TOPICS: Cloud Computing \| Hybrid clouds \| IT Infrastructure \| IT Management \| IT Services

Pricing IT Services: A Complete E-book sponsored by ConnectWise EBOOK: In this e-book, you'll learn how to calculate your full hourly overhead in 3 steps–so you can set the right price for your IT services. View it here to get started. Posted: 05 Mar 2019 \| Published: 31 Dec 2018 TOPICS: IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| IT Workforce \| Managed Security Services \| Managed Security Services Providers

Best Practices for Service Management: 5 Ways to Increase Client Satisfaction and Profits sponsored by ConnectWise EBOOK: Download this e-book for 5 methods of improving service management to increase client satisfaction and a discussion on the benefits of using a professional services automation (PSA) solution with remote monitoring and management. Posted: 08 Mar 2019 \| Published: 31 Dec 2018 TOPICS: CRM \| CRM Best Practices \| CRM Services \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| Managed Security Services \| Managed Security Services Providers

Dramatically Improve Service Availability sponsored by ServiceNow WHITE PAPER: Highly available business services rely on modern IT operations management (ITOM). What does that look like? This e-book can help you identify where availability challenges exist and improve your ability to analyze, prevent, and address problems before they occur. Posted: 25 Jan 2018 \| Published: 27 Oct 2016 TOPICS: CMDB \| Data Center Management \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| Troubleshooting

8 Biggest Mistakes IT Practitioners Make sponsored by Splunk WHITE PAPER: Inside, learn about the eight most common mistakes that IT pros make when it comes to monitoring and troubleshooting – and read through takeaways and examples that explain how to tackle them. Posted: 13 Feb 2019 \| Published: 13 Feb 2019 TOPICS: IT Agents \| IT Departments \| IT Management \| IT Service Management \| IT Services \| IT Workforce

CW Nordics May 2018 sponsored by ComputerWeekly.com EZINE: In a country like Sweden which has embraced IT to transform life and work and where concepts like cashless society are welcomed by many, the proliferation of artificial intelligence is inevitable. Posted: 18 May 2018 \| Published: 24 May 2018 TOPICS: Artificial Intelligence \| Cloud Computing \| Cybersecurity \| IT Governance \| IT Infrastructure \| IT Management \| IT Services \| Mobile CRM \| Mobile Device Management

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