Now on Now: How Performance Analytics gives us visibility and control
sponsored by ServiceNow
EBOOK:
Measuring and analyzing performance data is crucial to any business looking to make advances in their enterprise from the top-down. Discover how utilizing performance analytics delivered tangible results to ServiceNow's customer service department, development team, and more.
Posted: 26 Mar 2018 | Published: 26 Mar 2018
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Case Study: Keeping the Service Desk Up to Speed with Compliance
sponsored by Serviceaide
WHITE PAPER:
In this case study, find out how BRK, a leading sanitation company in serving over 15 million customers, deployed a new service management platform to keep their service desk up to task.
Posted: 21 Nov 2018 | Published: 21 Nov 2018
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IT Service Management Blueprint: Consumerize the User Experience
sponsored by ServiceNow
WHITE PAPER:
Access this whitepaper to learn how to create the ideal self-service experience for your IT service customers.
Posted: 16 Nov 2018 | Published: 16 Nov 2018
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How Converged Infrastructure Can Fast-Track IT as a Service Delivery
sponsored by Pure Storage
RESOURCE:
Read this custom article to learn how IT teams can leverage converged infrastructure (CI) to fast-track IT-as-a-service without having to rip and replace everything already in place. You can refresh without re-architecting, consume technology as Opex or CAPEX, and more.
Posted: 11 Dec 2018 | Published: 11 Dec 2018
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A Service Provider's Guide to IT Service Management Solutions
sponsored by Micro Focus
WHITE PAPER:
This service provider's guide to ITSM is designed to present providers with an understanding of current customer expectations, the issues that should be foremost in mind when assessing potential ITSM solutions, and 5 criteria for selecting the right ITSM. Access your copy here.
Posted: 19 Nov 2018 | Published: 19 Nov 2018
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Now on Now: Scaling ITSM to Support Business Growth
sponsored by ServiceNow
WHITE PAPER:
As your business grows, it is vital that your enterprise's IT services can keep up. Learn how you can streamline your organization's IT Services Management strategy and reap the efficiency, cost, and technology benefits it can provide.
Posted: 19 Nov 2018 | Published: 19 Nov 2018
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The Era of Employee Services
sponsored by Samanage
WHITE PAPER:
At the end of the day, your employees are consumers, too. Click to find out how and where IT can improve their employees' experiences within the enterprise through tools like automation, self-service portals, and more. Plus
Posted: 09 Aug 2018 | Published: 09 Aug 2018
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Keeping IT a Step Ahead with ITSM
sponsored by Sunrise Software
EGUIDE:
In this eGuide, discover how key ITSM principles and ideologies can be applied to keep IT a step ahead of business technology demands, preserve resource spending, and more.
Posted: 11 Sep 2018 | Published: 07 Sep 2018
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How Data is Driving 30% Growth for Simpatico Systems
sponsored by ConnectWise
CASE STUDY:
Read on to learn from President Greg Bazar himself how a remote monitoring and management tool on an integrated platform enabled Simpatico Systems to provide expert customer support and improve utilization.
Posted: 28 Sep 2018 | Published: 28 Sep 2018
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5 Evaluations to Make When Considering a Virtual Support Agent for ITSM
sponsored by Serviceaide
WHITE PAPER:
Can AI help your ITSM? In this resource, learn about the top five questions your IT organization should address when considering a virtual support agent to determine if these solutions can be advantageous to your IT services.
Posted: 12 Apr 2018 | Published: 12 Apr 2018
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