Automatic Call Distributor Systems

EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.

Posted: 24 Feb 2012 | Published: 24 Feb 2012

CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.

Posted: 11 Oct 2010 | Published: 11 Oct 2010

WHITE PAPER: Commitment to remote and hybrid work means you must choose solutions that will provide consistent experiences for employees. Unified communications (UC) does just that. In this guide, learn how to create a UC environment in your hybrid workplace that provides a reliable, consistent experience for all users.

Posted: 09 Apr 2021 | Published: 09 Apr 2021

WHITE PAPER: With time, a move to cloud voice is becoming more and more essential. Even before the world went remote, analysts were predicting an explosive growth in cloud communications. Now, you must ready your employees for the future of work. Take in this white paper outlining 7 critical success factors to implementing cloud voice.

Posted: 19 Mar 2021 | Published: 19 Mar 2021

WEBCAST: How can technology remove complexity for IT and end-users to create a more natural, engaging meeting experience? Watch this webinar to learn how AI-powered innovations are helping IT leaders optimize their budgets and resources while leveling the playing field for all video users, whether they’re new to video or not.

Posted: 09 Feb 2021 | Premiered: Feb 9, 2021

WHITE PAPER: Download this guide to explore a checklist of key ideas to consider when looking at a observability pipeline, such as protocol support and management systems. Plus, alternative build strategies for implementing one in your organization.

Posted: 23 Dec 2020 | Published: 23 Dec 2020

WHITE PAPER: As important as video conferencing is to the digital workforce, quality meeting room audio is still the top must-have for productive meetings of all kinds. In this white paper, learn how investing in quality audio solutions for all your meeting spaces will limit frustrations and ensure all your video conferences are productive.

Posted: 12 Apr 2021 | Published: 12 Apr 2021

WHITE PAPER: Complex contract language and licensing practices make increased costs and audit exposure nearly inevitable unless you understand the risks hidden in your IBM agreements. This easy-to-digest guide shares pitfalls that can lead to lost credits, best practices to mitigate price increases, and more.

Posted: 13 Sep 2021 | Published: 13 Sep 2021

EGUIDE: In this e-guide, we look at Finland and how state investment is being used in a milestone project involving public and private sector organisations to understand the applications of the technology. And we hear how Spanish bank BBVA is examining the complex financial problems that could be solved by quantum computing.

Posted: 15 Mar 2021 | Published: 15 Mar 2021

WHITE PAPER: You adapted quickly to the stresses of COVID-19. But, now it’s time to create a long-term plan for improving and shaping your global operations. In this white paper, uncover 5 broad areas that can help you reshape and optimize your workplace and employees experience – and keep your organization connected across geographic boarders and time zones.

Posted: 08 Apr 2021 | Published: 08 Apr 2021