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Automatic Call Distributor Systems

Automatic Call Distributor Systems Reports

SIP contact centers: Key benefits and potential challenges sponsored by SearchSecurity.com EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com. Posted: 24 Feb 2012 \| Published: 24 Feb 2012 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| IP \| IP PBX \| SIP \| Social Networking \| Videoconferences \| Voice Communications Software \| VoIP

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM sponsored by inContact CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. Posted: 11 Oct 2010 \| Published: 11 Oct 2010 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| CRM \| CRM Software \| CTI (Computer Telephony Integration) \| IVR

Creating a Durable VoIP Strategy sponsored by LogMeIn Rescue WEBCAST: Organizations successfully carried out the overnight shift to remote work, but what steps should they take to make sure their current cloud-based remote work strategies hold up in the long term? In this webinar, learn how VoIP supports work-from-anywhere employees and explore 5 key requirements for a durable VoIP strategy. Posted: 04 Jan 2021 \| Premiered: Jan 4, 2021 TOPICS: Cloud Computing \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| IP Contact Centers \| IP PBX \| IP Phones \| IP Telephony \| IP Videoconferences \| Network Computers \| Network Management \| Network Monitoring \| Networking \| Unified Messaging \| Unified Messaging Systems \| Voice Communications Software \| Voice Networking \| VoIP

Building Secure Higher Education Collaboration—Even During a Crisis sponsored by Cisco Umbrella CASE STUDY: A prestigious university in the UK faced a crisis when their collaboration vendor ceased to offer patches & version updates. Effectively, they were left to address network issues & enhance their collaboration tools on their own. Luckily, Cisco came in to provide support. Access this case study to see how the university bounced back. Posted: 07 Dec 2020 \| Published: 07 Dec 2020 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Networks \| Communications Software \| Communications Systems \| Education Industry \| Network Security \| Network Security Software \| Security \| Security Infrastructure \| Security Management \| Security Threats \| Unified Messaging \| Unified Messaging Systems \| Video Chat Software \| Videoconferencing Services \| Videoconferencing Software \| Videoconferencing Standards \| Videoconferencing Systems

CW Nordics - November 2020-January 2021: Bank branch closures continue as digital banking grows sponsored by ComputerWeekly.com EZINE: Sweden's Handelsbanken is cutting its branch network by nearly half, which means more money will be invested in IT. But it's not just Sweden and the Nordics – banks across the world are watching the fintech industry demonstrate to consumers what banking can be like if the right technology is in place. Posted: 15 Nov 2020 \| Published: 26 Nov 2020 TOPICS: Financial Applications Software \| Financial Services \| Financial Systems \| IT Infrastructure \| IT Services \| IT Systems \| Mobile Device Management \| Security

Slack's Quest to Become an Enterprise Collaboration Platform sponsored by Slack ANALYST REPORT: Enterprises are still on the hunt for new ways to collaborate. Teams and Zoom have both been quite useful in this respect, but what about Slack? Before the pandemic, Slack was working its way up the communications ladder, and now it wants to help businesses to digitally transform through collaboration. Browse the full IDC report to go in-depth. Posted: 02 Dec 2020 \| Published: 31 Jul 2020 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Networks \| Communications Software \| Communications Systems \| Videoconferences \| Videoconferencing Services \| Videoconferencing Software \| Videoconferencing Systems

A Buyer’s Guide to Log Analysis sponsored by LogicMonitor WHITE PAPER: Download this in-depth guide to uncover the top three considerations when evaluating a log analysis platform. Plus, the road to log intelligence and how to put it to work. Posted: 14 Jan 2021 \| Published: 14 Jan 2021 TOPICS: IT Management \| IT Management Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Systems \| IT Workforce \| ITIL

Computer Weekly - 8 December 2020: Where next for Windows? sponsored by ComputerWeekly.com EZINE: In this week's Computer Weekly, Windows is still the most-used operating system in enterprises – we look at where Microsoft aims to take it next. We examine some of the key questions for CIOs for their 2021 IT strategy. And we analyse the best practice in preventing distributed denial of service (DDoS) attacks. Read the issue now. Posted: 04 Dec 2020 \| Published: 08 Dec 2020 TOPICS: Cybersecurity \| Desktop Applications Management \| IT Management \| IT Systems \| Operating Systems \| Retail Channels \| Security \| Windows

Unleashing Startup Innovation with Cloud Communications and Collaboration sponsored by RingCentral WHITE PAPER: If you’re running a startup, integrating cloud communications and collaboration into your technology stack may spare you one more headache (because you already have enough). Cloud communications are scalable, unified and cost-effective. Download this white paper to read more on the endless benefits of cloud UCC. Posted: 16 Dec 2020 \| Published: 16 Dec 2020 TOPICS: Cloud Computing \| Collaboration \| Collaborative Applications Software \| Communications Networks \| Communications Software \| Communications Systems \| Unified Messaging \| Unified Messaging Systems \| Videoconferencing Services \| Videoconferencing Software \| Videoconferencing Standards \| Videoconferencing Systems

The Working from Home Toolkit sponsored by RingCentral WHITE PAPER: Remote work is not going anywhere, and organizations are preparing for what looks to be the future of work. This means gathering tools such as admin control, call recording and forwarding, team collaboration and more to deliver the best chance for business to boom, even from home. Download The Working From Home Toolkit to learn more. Posted: 21 Dec 2020 \| Published: 30 Apr 2020 TOPICS: Call Centers \| Call Forwarding Services \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| IP Networks \| IP PBX \| IP Phones \| IP Telephony \| IP Videoconferences \| Unified Messaging \| Unified Messaging Systems \| Videoconferencing Services \| Videoconferencing Software \| Videoconferencing Standards \| Videoconferencing Systems

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