IT Systems  >   Communications Systems  >   Telecommunications Systems  >   Telephony Systems  >  

Automatic Call Distributor Systems

RSS Feed   
Automatic Call Distributor Systems Reports
SIP contact centers: Key benefits and potential challenges
sponsored by
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from
Posted: 24 Feb 2012 | Published: 24 Feb 2012

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010


Configuration Management in a Multi-Cloud Era
sponsored by MicroFocus
RESOURCE: Read on to discover how multi-cloud configuration management can mitigate many of the potential challenges of moving to the cloud. You'll also see the features of this solution, including real-time discovery for OpenStack, vCloud and Docker containers, and more.
Posted: 06 Mar 2018 | Published: 31 Dec 2017


The Path to Autonomous IT Operations
sponsored by MicroFocus
RESOURCE: Download this infographic to see a operations tool that integrates hybrid cloud monitoring and which ties together disparate systems to automate management from a single pane of glass. You'll learn how to get the end-to-end visibility needed for your hybrid environments, and more.
Posted: 06 Mar 2018 | Published: 06 Mar 2018


Optimize IT with Adaptive Standard Operating Environments
sponsored by Red Hat
DATA SHEET: You'll learn how to effectively establish an adaptive, standardized, automated operating environment using Red Hat Enterprise Linux (RHEL). Reading on will grant you access to RHEL's solution framework, which can create a lean operation with shorter time to market.
Posted: 28 Feb 2018 | Published: 31 Dec 2016

Red Hat

Filhet-Allard Automates the Deployment of its New EPR Management System
sponsored by MicroFocus
CASE STUDY: In order to quickly deploy the complete ERP Cleva environment and automatically supply virtual machines, one enterprise chose an IT management suite that integrates cloud service automation, operations orchestration, and hybrid cloud management. Read on to see their results.
Posted: 13 Feb 2018 | Published: 31 Dec 2017


Vendor Comparison Report: Unified Communications as a Service
sponsored by 8x8, Inc.
RESEARCH CONTENT: This Gartner Magic Quadrant report evaluates vendors like Google, 8x8, Microsoft, Masergy and more to help you choose the best vendor based on their ability to meet end-user requirements and deployment options for unified communications as a service.
Posted: 21 Mar 2018 | Published: 06 Sep 2017

8x8, Inc.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2018, TechTarget | Read our Privacy Statement