SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE:
Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012
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Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER:
The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010
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Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY:
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010
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Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER:
This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008
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7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER:
New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015
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CW Benelux ezine November 2018
sponsored by ComputerWeekly.com
EZINE:
The Netherlands is a hotbed for digital developments, whether it's developing a port that will host autonomous ships or the proliferation of contactless payments. Its population is open to new ideas and it has a rich tech startup scene with a large community of techies.
Posted: 02 Nov 2018 | Published: 08 Nov 2018
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A Service Provider's Guide to IT Service Management Solutions
sponsored by Micro Focus
WHITE PAPER:
This service provider's guide to ITSM is designed to present providers with an understanding of current customer expectations, the issues that should be foremost in mind when assessing potential ITSM solutions, and 5 criteria for selecting the right ITSM. Access your copy here.
Posted: 19 Nov 2018 | Published: 19 Nov 2018
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Prepare for 2019 with the Right Hyper-Converged Infrastructure
sponsored by VMware Pulse
WHITE PAPER:
This white paper will make it a bit easier as you evaluate different HCI solutions. Included is a discussion of 3 vital requirements any HCI must have to maximize its value. Download for more.
Posted: 21 Nov 2018 | Published: 31 Aug 2018
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Manufacturing: Communications Buying Guide
sponsored by Motorola, Inc.
WHITE PAPER:
Learn about a unified team communications system that's designed to help you facilitate the flow of productivity by coordinating the collaborative devices like radios and smartphones that keep your workforce connected securely and reliably.
Posted: 16 Nov 2018 | Published: 31 Oct 2018
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CW Nordics ezine November 2018
sponsored by ComputerWeekly.com
EZINE:
Given the controversy surrounding some recent elections and fears of interference by foreign actors, it is hardly surprising that the Swedish government is seeking support from the IT sector as it attempts to guarantee elections remain trustworthy.
Posted: 16 Nov 2018 | Published: 16 Nov 2018
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