SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE:
Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012
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Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY:
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010
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Cloud vs. On-Premises: Understanding the Key Differences
sponsored by Fuze
RESOURCE:
The only way to understand the advantages of one thing over another is to compare them side-by-side. In this resource, see how Fuze’s cloud communications delivery model compares to traditional premises-based systems.
Posted: 13 Jan 2020 | Published: 13 Jan 2020
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Transformational Shift in Business Communication
sponsored by CallTower, Inc.
WHITE PAPER:
By the end of 2020, 41% of all organizations are expected to use Microsoft Teams, according to a recent survey. In this white paper, learn how organizations can get the most from Microsoft Teams with CallTower for Microsoft Teams Direct Routing.
Posted: 28 Jan 2020 | Published: 28 Jan 2020
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Business Communications 2020: What to Expect in the Year Ahead
sponsored by 8x8, Inc.
EBOOK:
According to a recent survey, more than 70% of companies use 2 to 5 providers for communication services, while almost 22% use more than 6 providers. How might these numbers shift in 2020? In this e-book, explore 8 UCaaS trends to watch in 2020.
Posted: 04 Feb 2020 | Published: 04 Feb 2020
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Arizona State University Customer Testimonial
sponsored by Zoom Video Communications
VIDEO:
Arizona State University uses Zoom to help provide a richer educational experience to its students. In this short video, learn about some of the benefits instructors and students in the university gain from Zoom’s ease of use, integration with Slack, and more.
Posted: 31 Jan 2020 | Premiered: 14 Jan 2020
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How to Lead Your Digital Transformation
sponsored by ServiceNow
WHITE PAPER:
Hear from a collection of CIOs and IT leaders across industries as they paint the picture of their organization’s digital transformation strategy – and dish out their own tips for success.
Posted: 18 Feb 2020 | Published: 18 Feb 2020
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Respond to the Changing Mobility Landscape
sponsored by Smarsh
WHITE PAPER:
As employees rapidly adopt mobile devices for work communications, a challenge was created for organizations needing to capture and review all business communications for regulatory or public records response purposes. In this white paper, learn how organizations can build a strong, compliant mobility ecosystem.
Posted: 26 Nov 2019 | Published: 26 Nov 2019
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CallTower Teams Direct Routing + Five9 Contact Center = POWERFUL
sponsored by CallTower, Inc.
DATA SHEET:
Together, CallTower and Five9 empower the Microsoft Teams digital environment to provide a strong, positive customer experience. In this brief, explore the capabilities of CallTower’s Microsoft Teams Direct Routing and Five9 Blended Cloud Contact Center.
Posted: 27 Jan 2020 | Published: 27 Jan 2020
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Case Study: Optimizing Aging IT Processes with Automation and Machine Learning
sponsored by Ayehu
CASE STUDY:
See firsthand how a multi-national company counteracted aging and ineffective IT practices through automation, analytics-driven support tools, and even machine learning – all to earn their competitive edge back.
Posted: 01 Nov 2019 | Published: 01 Nov 2019
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