SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE:
Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012
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Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER:
The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010
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Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY:
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010
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7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER:
New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015
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Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER:
This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008
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CW Middle East ezine October 2018
sponsored by ComputerWeekly.com
EZINE:
It's still early days for the Middle East when it comes to artificial intelligence and robotic process automation, but things are picking up.
Posted: 05 Oct 2018 | Published: 05 Oct 2018
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5 Best Practices for IT Operations Transformation
sponsored by NetEnrich
WHITE PAPER:
Every IT manager and CIO from north to south can recognize the value in modernization, but what does it actually mean to IT operations? Click to check out 5 IT best practices for constructing a calculated, modernized operations management strategy.
Posted: 18 Sep 2018 | Published: 18 Sep 2018
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The Evolution of Push-to-Talk Communications
sponsored by Motorola, Inc.
WHITE PAPER:
The average office employee spends 56 minutes per day using their cell phone at work for non-work activity; while employees aged 18 to 34 spend an average of 70 minutes on their phones. Download this white paper to learn about the alternative to smartphones, Push-to-Talk devices, and how they can help you communicate without distractions.
Posted: 13 Sep 2018 | Published: 13 Sep 2018
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Orlando City Soccer Stadium Kicks Off Success With a World-Class Fan Experience
sponsored by Spectrum Enterprise
CASE STUDY:
The Orlando City Soccer Club (OCSC) wanted their newly-constructed stadium to have WiFi that could handle 25,500 fans earning points for purchases, streaming live video and sharing photos on social media. Download this white paper to learn why OCSC chose Spectrum Enterprise and how the suite has helped move them closer to their business goals.
Posted: 19 Sep 2018 | Published: 19 Sep 2018
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Unified Communications Buying Guide for Hospitality
sponsored by Motorola, Inc.
EBOOK:
Find out how you can break down barriers between disparate devices, networks, and locations with a custom, unified team communications system for hospitality and other guest-oriented organizations.
Posted: 11 Sep 2018 | Published: 11 Sep 2018
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