Automatic Call Distributor Systems

EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.

Posted: 24 Feb 2012 | Published: 24 Feb 2012

CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.

Posted: 11 Oct 2010 | Published: 11 Oct 2010

WHITE PAPER: Many companies were forced to transition to remote work without adequate preparation, but everyone stepped up. Now it’s time for teams to come together to devise a plan that will help keep employees safe and productive in the long run. In this guide, learn about some key solutions that can help you build a long-term digital workplace strategy.

Posted: 08 Apr 2021 | Published: 08 Apr 2021

VIDEO: Have you decided it’s time to give your Microsoft Teams users advanced voice capabilities? 8x8 makes it easy to add voice to Teams. In fact, it’s just a matter of 3 simple steps. Download this short video to learn more.

Posted: 12 Feb 2021 | Premiered: 12 Feb 2021

WHITE PAPER: Commitment to remote and hybrid work means you must choose solutions that will provide consistent experiences for employees. Unified communications (UC) does just that. In this guide, learn how to create a UC environment in your hybrid workplace that provides a reliable, consistent experience for all users.

Posted: 09 Apr 2021 | Published: 09 Apr 2021

DATA SHEET: The 8x8 Open Communications Platform with X Series service plans can help empower individuals, teams, and organizations to work better from anywhere, engage better with customers, and seize business opportunities without compromise. To learn more about the 8x8 X Series, download this data sheet.

Posted: 02 Apr 2021 | Published: 02 Apr 2021

ANALYST REPORT: Meeting solutions blend communications, collaboration and content sharing to enable virtual meeting scenarios to satisfy a variety of use cases. This Gartner Magic Quadrant report analyzes 15 vendors that offer meeting solutions to help application leaders pursuing digital initiatives find solutions to suit their needs.

Posted: 30 Mar 2021 | Published: 30 Mar 2021

WHITE PAPER: Today’s IT organizations need to not only deliver fast and personal services at scale,they also must constantly pivot to meet any challenges that may arise in an ever changing world. Open up this white paper to explore how to boost ITSM tools with machine learning, chat bots and analytics.

Posted: 12 Feb 2021 | Published: 12 Feb 2021

DATA SHEET: Momentum Telecom’s goal is to enable your business the thrive. In order to do this, they work to gain a solid understanding of your company’s network, processes and IT challenges. Then, they build a customized and truly comprehensive communications solution designed to work for your company’s needs. To learn more, download this brief.

Posted: 06 Apr 2021 | Published: 06 Apr 2021

EGUIDE: Quantum computing promises to revolutionise the capabilities of IT and take it to the next level beyond Moore's Law. But we're not there yet, and there is much to do before it reaches the mainstream. In this guide, we examine the challenges and opportunities of quantum computing.

Posted: 15 Mar 2021 | Published: 15 Mar 2021