Automatic Call Distributor Systems

EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.

Posted: 24 Feb 2012 | Published: 24 Feb 2012

CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.

Posted: 11 Oct 2010 | Published: 11 Oct 2010

ANALYST REPORT: Businesses can choose from an expanding array of options as providers of various backgrounds and skill sets launch hosted IP telephony and UCaaS offerings to address growing customer demand. In this Frost RADAR report, explore the innovation and growth leaders in the market.

Posted: 20 Apr 2020 | Published: 20 Apr 2020

WHITE PAPER: When assessing the future of your business communications, a good way to start is by closely evaluating the TOCs for on-prem vs. cloud systems. Download this white paper for a breakdown of the costs associated with both systems to help you decide which solution is best for you.

Posted: 14 Apr 2020 | Published: 14 Apr 2020

CASE STUDY: With the evolving nature of the workplace, more and more companies are demanding collaborative voice and audio-conferencing options within C3’s GCC High solutions. In this white paper, learn why C3 decided to partner with CallTower to create a voice-enabled Microsoft 365 GCC high solution.

Posted: 21 May 2020 | Published: 21 May 2020

VIDEO: Corey Thompson, VP of IT and CIO at Pacific Drilling, understood the difficulties his employees were facing at sea with very little connectivity to shore. In this short video, find out how Pacific Drilling was able to significantly upgrade their communications and network capabilities with the help of the Oracle SD-WAN.

Posted: 15 Apr 2020 | Premiered: 15 Apr 2020

WHITE PAPER: In 2012, Congress established the First Responder Network Authority to create a nationwide broadband network dedicated to public safety. This would give first responders dedicated bandwidth for the communication tools they use. In this white paper, learn about the benefits of this dedicated communications ecosystem, FirstNet.

Posted: 21 Apr 2020 | Published: 21 Apr 2020

WHITE PAPER: “Work” is no longer a place we go, but an activity that we do. Gone are the days when the vast majority of employees made the daily commute to a corporate office. In this white paper, learn how UCC tools can help support today’s mobile and dispersed workforce and enable employees to collaborate as easily as if they were in the same room.

Posted: 13 May 2020 | Published: 13 May 2020

CASE STUDY: Hexion embarked on a search for a solution that would enable them to fully embrace internal video communications. At the end of their evaluation process, Hexion decided to deploy Hive Streaming. In this case study, learn about the benefits that Hexion saw after deploying Hive Streaming.

Posted: 27 May 2020 | Published: 27 May 2020

RESOURCE: On average, employees use 4 communication applications. This requires a lot of switching back and forth to accomplish certain tasks. Having a single unified collaboration platform can help streamline communications by allowing quick access to cloud calling, messaging and meetings. Download this infographic to explore more benefits.

Posted: 08 May 2020 | Published: 08 May 2020