Comparing Private Line, Frame Relay, ATM, Ethernet and IP VPNs
sponsored by AT&T Corp
WHITE PAPER:
This whitepaper helps enterprises choose the appropriate WAN solution.
Posted: 01 Mar 2011 | Published: 01 Mar 2011
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VPLS: The Switched Ethernet
sponsored by AT&T Corp
WHITE PAPER:
Virtual Private LAN Service is evolving into the next "in" technology. AT&T defines it as any-to-any Ethernet that can be either metro or long haul. VPLS allows enterprises to scale bandwidth and is a good fit for customers who require meshed connectivity and want to control and manage routing.
Posted: 05 Apr 2010 | Published: 05 Apr 2010
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Top 12 Enterprise Service Management Vendors Head-to-Head
sponsored by ServiceNow
WHITE PAPER:
In this Forrester analysis, find out how the top 12 enterprise service management vendors stack up – and which are leading the pack.
Posted: 10 Oct 2018 | Published: 23 Aug 2018
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How to Overcome Today's Top ITSM Challenges
sponsored by ServiceNow
WHITE PAPER:
What obstacles are keeping your IT service delivery team from succeeding? Turn your service desk into a business function your company can be proud of: Download this white paper to transform your service delivery by overcoming the top 4 ITSM challenges.
Posted: 19 Nov 2018 | Published: 19 Nov 2018
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Going Up? How Atlas Schindler Elevators Revamped Their IT Services
sponsored by Serviceaide
WHITE PAPER:
In this case study, discover more about how Atlas Schindler revamped their legacy service desk platform to better support not only customers, but their own users as well. Plus, find out how they implemented process automation, virtual agents, and more cutting edge IT technologies.
Posted: 21 Nov 2018 | Published: 21 Nov 2018
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Increase Service Visibility: Single System of Record
sponsored by ServiceNow
EBOOK:
This e-book enables you to find out if you are dealing with limited service visibility. You will also see what a service visibility framework looks like, and get best practices to move from a manual approach to comprehensive, automated service reporting.
Posted: 31 Oct 2018 | Published: 30 Aug 2016
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How a Modern IT Service Delivery Approach Can Support a University's Education Excellence
sponsored by ServiceNow
WHITE PAPER:
University of Warwick, one of the UK's leading universities, quickly realized its legacy service desk tool had reached the end of its lifespan. Discover how their IT department found success in a new service desk system – introducing 150+ automation opportunities, over 40 new services, and more.
Posted: 14 Nov 2018 | Published: 20 Jan 2018
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The Complete Guide to Choosing an Online Help Desk
sponsored by Freshworks
WHITE PAPER:
Today's customers expect to be able to start an interaction in one helpdesk channel and be able to complete it in a different one – a feature complicated by using multiple support tools. Learn how to deliver a seamless support experience by choosing an online helpdesk that can do it all.
Posted: 31 May 2018 | Published: 31 May 2018
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Automation for IT Ops, Help Desks, and Security Ops
sponsored by Workato
WHITE PAPER:
Jump into this guide to access a huge collection of use cases and best practices for integrating intelligent automation, AI, chatbots, and more into your enterprise's IT operations.
Posted: 22 Aug 2018 | Published: 22 Aug 2018
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Digital Killed the Business SLA
sponsored by ProAct
WHITE PAPER:
Keep reading to learn about XLAs (Experience Level Agreements), an alternative to traditional SLAs that caters to the parameter shift of modern businesses by cementing user experience as the principal focus of service providers.
Posted: 14 Aug 2018 | Published: 08 Jun 2017
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