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Mobile Virtual Network Operators White Papers (View All Report Types)
 
Streamlining Operations with Centralized, Searchable Knowledge Bases
sponsored by Wrike
WHITE PAPER: Centralized knowledge bases can be a lifesaver for IT teams and users alike. Find out how a large-scale furniture provider built an IT helpdesk and searchable knowledge base to support over 19 warehouse and showroom locations, even integrating G Suite tools for maximum efficiency.
Posted: 06 Sep 2018 | Published: 06 Sep 2018

Wrike

The Starting Line of Service Management
sponsored by Samanage
WHITE PAPER: What exactly does modern, automation-powered service management look like behind the curtain? Jump into this guide to learn the basics of modern IT service management and then some, from the help desk all the way to the service catalog.
Posted: 14 Aug 2018 | Published: 14 Aug 2018

Samanage

How a Modern IT Service Delivery Approach Can Support a University's Education Excellence
sponsored by ServiceNow
WHITE PAPER: University of Warwick, one of the UK's leading universities, quickly realized its legacy service desk tool had reached the end of its lifespan. Discover how their IT department found success in a new service desk system – introducing 150+ automation opportunities, over 40 new services, and more.
Posted: 14 Nov 2018 | Published: 20 Jan 2018

ServiceNow

How Support Services Can Simplify IT and Prevent Outages
sponsored by IBM
WHITE PAPER: It's estimated that the average cost of a data center outage amounts to over $740,000 – a nearly 40 percent increase from 2010 estimates. Find out how IT support services can help your data center continue running airtight without risking outages, and can tackle painful, yet all-too-common IT environment challenges.
Posted: 08 Nov 2018 | Published: 08 Nov 2018

IBM

5 Evaluations to Make When Considering a Virtual Support Agent for ITSM
sponsored by Serviceaide
WHITE PAPER: Can AI help your ITSM? In this resource, learn about the top five questions your IT organization should address when considering a virtual support agent to determine if these solutions can be advantageous to your IT services.
Posted: 12 Apr 2018 | Published: 12 Apr 2018

Serviceaide

Case Study: How Hyatt Gave Developers More Time to Innovate
sponsored by Splunk
WHITE PAPER: When developers wind up spending most of their time identifying and troubleshooting issues, their ability to innovate is ultimately jeopardized. Click to learn about a platform that can provide real-time visibility across multiple or even hundreds of environments and can help give developers their lives back.
Posted: 30 Jul 2018 | Published: 30 Jul 2018

Splunk

5 Reasons Why Your Service Catalog Isn't Delivering
sponsored by Espressive
WHITE PAPER: When users interact with an IT service catalog, they expect a similar experience to what they would get from an online retailer. In this guide, uncover the five most unproductive aspects present in typical IT service catalogs –and find out how to turn your catalog's user experience on its head in response.
Posted: 01 Nov 2018 | Published: 01 Nov 2018

Espressive

A Quick Guide to Modernizing Customer Service
sponsored by ServiceNow
WHITE PAPER: 80 percent of businesses believe they deliver a superior customer experience. However, only 8 percent of their customers agree. Download this white paper to explore how to redefine the fundamentals of customer service by bringing together people, workflows, and systems to proactively resolve issues and optimize the service experience.
Posted: 13 Apr 2017 | Published: 13 Apr 2017

ServiceNow

Delivering Enterprise Value with Service Management
sponsored by ServiceNow
WHITE PAPER: This IDC Research report provides an analysis of the business value that 10 businesses are achieving with cloud-based IT service management services. Read on to increase service management productivity across your business by automating repeatable processes, and more.
Posted: 20 Jun 2016 | Published: 31 Mar 2015

ServiceNow

Beyond the Cubicle: Life in the Digital Workspace
sponsored by Citrix
WHITE PAPER: Employees can conduct work and be productive just about anywhere – that is, if their IT organizations are adopting the mobility, cloud, virtualization, and cyber security technologies that enable it. Download this guide to learn more about what "work" means to today's workforce and about the role that IT plays.
Posted: 02 Jul 2018 | Published: 02 Jul 2018

Citrix
 

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