Job Training White Papers

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Recruit and Build the Right Team for your Service Desk
sponsored by Citrix Online UK
WHITE PAPER: An organization is only as successful as the people who run the Service Desk. Check out this white paper and explore key ways you can recognize the right people to help build your Service Desk team.
Posted: 16 May 2011 | Published: 16 May 2011

Citrix Online UK

Implementing a Telecommuting Program
sponsored by Avaya Inc.
WHITE PAPER: This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.
Posted: 02 Jun 2008 | Published: 01 Jan 2008

Avaya Inc.

Reducing Total Cost of Ownership: Delivering Cost Effective Enterprise Business Intelligence
sponsored by MicroStrategy
WHITE PAPER: This white paper explains how MicroStrategy's enterprise strength, scalable platform and self-service technology enable organizations to achieve pervasive BI at the lowest industry ownership costs.
Posted: 09 Jun 2008 | Published: 01 Jun 2008

MicroStrategy

Four EHR Change Management Mistakes (And How to Avoid Them)
sponsored by HP & Intel®
WHITE PAPER: The question is no longer if your healthcare practice will make the transition to EHR, but when.  Careful planning and effective change management can help keep missteps – and the stress and costs that come with them – to a minimum.  This white paper presents strategies for avoiding common EHR implementation problems.
Posted: 01 Aug 2013 | Published: 16 Sep 2011

HP & Intel®

3 Key Components of a Risk-Based Security Plan
sponsored by Foundstone, Inc.
WHITE PAPER: This whitepaper takes a look at the different components of an effective security plan, and provides a perspective on how enterprises that are serious about their information security budgets should rethink their security plan.
Posted: 02 Jun 2008 | Published: 02 Jun 2008

Foundstone, Inc.

Simplifying the Management of Tier 1 ERP Systems for Mid-Sized Companies
sponsored by Oracle Corporation
WHITE PAPER: This white paper will discuss the impact of Tier 1 systems on IT departments in terms of ongoing maintenance, demonstrating that Tier 1 systems make many IT tasks easier, ranging from new-report generation to user training to upgrade management.
Posted: 04 May 2009 | Published: 04 May 2009

Oracle Corporation

Top 10 Skills in Demand in 2010
sponsored by Global Knowledge
WHITE PAPER: In the Global Knowledge/TechRepublic 2010 Salary Survey, conducted at that end of last year, one of the questions put to respondents was "What skill set will your company be looking to add in 2010?" Here's the complete list, with the No. 1 skill listed being in the highest demand.
Posted: 25 Jan 2010 | Published: 25 Jan 2010

Global Knowledge

The Realities of Single Sign-On
sponsored by PistolStar, Inc.
WHITE PAPER: Single Sign-On has emerged as a significant technology that resolves a major issue for organizations with multiple platforms, servers and applications requiring unique usernames and passwords for access.
Posted: 13 Jun 2008 | Published: 01 Jan 2006

PistolStar, Inc.

IBM Cognos Learning Assessment
sponsored by IBM
WHITE PAPER: This white paper introduces a customized learning assessment work package that extends the value of one business intelligence and performance management platform by teaching your business users the skills they need to drive success.
Posted: 15 Jan 2014 | Published: 31 Mar 2009

IBM

Seven Steps for Effective Leadership Development
sponsored by Oracle Corporation
WHITE PAPER: This white paper discusses the technology that can be deployed to extend talent management practices across the enterprise with a focus on leadership positions.
Posted: 03 Jan 2014 | Published: 03 Jan 2014

Oracle Corporation