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Feb 10, 2012

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Telco Reports

CW+: Quocirca Report: Telecoms re-invention – death of the traditional telco sponsored by ComputerWeekly.com WHITE PAPER: The communications provider landscape is evolving as the demand for data—in fixed locations and on the move—outstrips the still growing demand for voice communications. Posted: 24 Oct 2011 \| Published: 24 Oct 2011 TOPICS: Telecom Provisioning \| Telecommunications Infrastructure \| Telecommunications Service Providers \| Telecommunications Services

Protect Your Customer Base by Ensuring the Best Customer Experience sponsored by LogMeIn, Inc. WHITE PAPER: Access this whitepaper to learn more about the changing landscape for mobile devices and platforms, and how remote support can help improve customer service. Posted: 01 Feb 2012 \| Published: 01 Feb 2012 TOPICS: Collaboration \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Mobile Device Management \| Smart Phones \| Tablet PC \| Telecommunications Networks \| Telecommunications Service Providers

Assuring Next Generation Backhaul Deployments with Performance Visibility sponsored by InfoVista Corporation WHITE PAPER: Read this whitepaper to discover the challenges Wireless SPs have in managing Carrier Ethernet-powered backhaul networks and how they can achieve operational excellence. Posted: 22 Nov 2011 \| Published: 22 Nov 2011 TOPICS: Ethernet Networks \| Ethernet Protocols \| Metro Ethernet Networks \| Network Architectures \| Network Infrastructure \| Network Management \| Network Managers \| Network Operating Systems \| Network Performance \| Networking \| Wireless Service Providers

Mobile Device Security Overview sponsored by BlackBerry EGUIDE: This expert E-Guide highlights the 3 components for solid mobile device security, top mobile operating systems and more. Posted: 29 Sep 2011 \| Published: 29 Sep 2011 TOPICS: Mobile Device Management \| Secure Content Management \| Security \| Security Best Practices \| Security Management \| Security Threats \| Wireless Computing \| Wireless Networks \| Wireless Security \| Wireless Service Providers \| Wireless Services \| Wireless Telephones

Improving Wholesale Bottom Line by Deploying a Premium Reporting Portfolio sponsored by InfoVista Corporation WHITE PAPER: Implementing a service quality analytics framework will enable Wholesale Backhaul Service Providers to differentiate and augment the current value of their service offerings. Read this whitepaper to discover how framework applications can help Wireless SPs. Posted: 22 Nov 2011 \| Published: 22 Nov 2011 TOPICS: Bandwidth Management \| Ethernet Networks \| Ethernet Protocols \| Metro Ethernet Networks \| Network Architectures \| Network Capacity \| Network Management \| Wireless Service Providers

DirectAccess: The New VPN sponsored by Global Knowledge WHITE PAPER: This paper discusses how DirectAccess (DA) is a new feature in the Windows 7 and Windows Server 2008 R2 operating systems that allows users to remotely connect to their corporate network without a traditional VPN client configuration or application. Posted: 19 Jan 2011 \| Published: 19 Jan 2011 TOPICS: Network Security \| Remote Access Security \| Remote Access Software \| Remote Computing \| VPN \| VPN Appliances \| VPN Service Providers \| VPN Services \| VPN Software

Service Provider MPLS VPN Security Considerations sponsored by Certes Networks WHITE PAPER: This report explores security considerations for service provider MPLS VPN, and describes two threat scenarios against a real MPLS VPN environment that was constructed to demonstrate the typical attack surface of an MPLS Layer 3 VPN provider network. Posted: 27 Oct 2011 \| Published: 27 Oct 2011 TOPICS: MPLS \| Network Security \| Security Management \| Security Threats \| VPN \| VPN Service Providers

Part the Clouds: Find the True Business Value sponsored by Dell, Inc. and Intel WHITE PAPER: A company-wide journey to the cloud can be very complex and is accomplished in multiple stages, with many intermediate goals to meet. This white paper discusses how one provider offers the right hardware, software and services to smooth your transition and ensure an optimal cloud experience. Posted: 21 Nov 2011 \| Published: 21 Nov 2011 TOPICS: Cloud Computing \| Cloud Management \| Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| IT Infrastructure \| IT Services

Gartner: The role of the IT department in mergers and acquisitions sponsored by ComputerWeekly.com WHITE PAPER: Mergers and acquisitions (M&As) are among the biggest challenges for enterprises and their IT organisations to navigate. Conventional leadership and management techniques often are not enough. Posted: 24 Oct 2011 \| Published: 24 Oct 2011 TOPICS: IT Infrastructure \| IT Management \| IT Services \| Mergers and Acquisitions

IT Innovation - IT Service Management Strategies for Success sponsored by FrontRange Solutions Inc. WHITE PAPER: Learn about unifying PC lifecycle management and IT service management, and how your service catalog, configuration management database (CMDB), and service level management (SLM) comprise the 3-legged stool that establishes IT as a strategic business partner. Posted: 21 Dec 2011 \| Published: 21 Dec 2011 TOPICS: Business IT Alignment \| Business Process Automation \| Business Process Management \| Configuration Management \| Infrastructure Management \| IT Service Management \| IT Services \| ITIL \| Service Level Management

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