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Phone Systems Reports
 
The IVR Playbook: Guide to choosing, designing and delivering an IVR Platform
sponsored by Genesys
EBOOK: In this e-book, learn how to look critically at your interactive voice response system (IVR) to deliver a strong customer experience. Then find out how taking the appropriate re-evaluation steps can help your organization achieve a positive ROI, while building customer loyalty.
Posted: 20 Oct 2017 | Published: 20 Oct 2017

Genesys

Getting Sales Dialed In: Improving Process Efficiencies and Increasing Sales Using RingCentral
sponsored by RingCentral
PRESENTATION TRANSCRIPT: This presentation transcript explores how cloud-based telephony can help increase call efficiency, improve manageability, and ensure that a sales opportunity is never missed.
Posted: 29 Oct 2012 | Published: 29 Oct 2012

RingCentral

New ShoreTel IP Telephony Solution a Hole in One for Tiger Woods Foundation Headquarters and Learning Center
sponsored by ScanSource & ShoreTel
WHITE PAPER: Discover how one organization replaced their legacy PBX-based telephone system with an IP telephony system which helped increase flexibility, mobility, and productivity.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

How Should an Enterprise Move towards Unified Communications?
sponsored by Avaya Inc.
WHITE PAPER: Avaya moves customers toward Unified Communications to support complex and flexible work environments. The consultative process begins with a business assessment to understand the communication patterns, and to see where business processes slow down.
Posted: 01 Jul 2008 | Published: 01 Jun 2008

Avaya Inc.

Buyer's Guide: What Every Business Needs to Know When Selecting a Phone System
sponsored by RingCentral
WHITE PAPER: This step-by-step guide helps you choose the right phone system based on your overall business goals.
Posted: 17 Feb 2014 | Published: 31 Dec 2013

RingCentral

Case Study: Curve
sponsored by NEC Corporation
CASE STUDY: Curve, a theater which opened in November 2008 in the UK, needed a highly flexible communications solution that could support both its current communications and customer interaction requirements. Download this case study to see how Curve partnered with NEC to deploy Unified Communications.
Posted: 01 Oct 2009 | Published: 26 Aug 2009

NEC Corporation

The Future Carrier Network: Adopting New Outsourcing Business Models
sponsored by Alcatel-Lucent
WHITE PAPER: This paper is meant to help operators embrace a new strategy for differentiating and competing successfully in a market characterized by flux.
Posted: 17 Nov 2008 | Published: 17 Nov 2008

Alcatel-Lucent

Networking and Unified Communications Reference Guide
sponsored by CDW Corporation
ESSENTIAL GUIDE: CDW is committed to getting you everything you need to make the right purchasing decisions — from products and services to information about the latest technology. This reference guides is designed to provide you with an in-depth look at Networking and unified communications as they relate to the IT challenges your organization faces.
Posted: 08 Sep 2009 | Published: 01 Sep 2009

CDW Corporation

Building Reliable IP Telephony Systems: How Architecture and Design Differentiate ShoreTel from the Competition
sponsored by ShoreTel - OLD
PRODUCT LITERATURE: ShoreTel's architecture and design not only deliver high reliability, but do so in a very simple and cost-effective manner. This paper describes ShoreTel's unique approach to providing extremely reliable VoIP.
Posted: 19 May 2009 | Published: 19 May 2009

ShoreTel - OLD

Global Threat Research Report: Russia
sponsored by VeriSign, Inc
WHITE PAPER: This report takes an in-depth look at the security threat the Russian Business Network (RBN) is to North American-based enterprise businesses. Learn more about their current infrastructure, its corruption, and the impact the RBN has on business today.
Posted: 16 Nov 2007 | Published: 10 Jan 2007

VeriSign, Inc
 
 
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