The cloud is not only changing how IT organizations source and deliver technology – it's also leading IT organizations to be more service centric. This webcast explores what it means to be "service-centric" at both the organizational level and for IT professionals.
The rapidly changing world of IT can be tough to adapt to, especially with further decentralization via the cloud. This white paper highlights IT service management and how it can increase your business efficiency.
This guide explores the challenges and failings of legacy service desks and newer service management platforms, and outlines five key requirements of service management success. Also inside, find critical questions to ask potential service management vendors.
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