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Magic Quadrant for Master Data Management of Customer Data Solutions
sponsored by TIBCO Software Inc.
WHITE PAPER: This Magic Quadrant helps information management leaders find the right integration vendor for their needs.
Posted: 17 Mar 2015 | Published: 30 Oct 2014

TIBCO Software Inc.

Good Service, Happy Customers: Oracle Cloud Customer Service and Support
sponsored by Oracle Corporation
VIDEO: Watch this quick video to learn more about the benefits of using Oracle customer service and support platforms to deliver impeccable customer experiences that drive sales and increase revenue with the ease of cloud technology.
Posted: 04 Mar 2015 | Premiered: 28 Sep 2012

Oracle Corporation

Digital Experience on Cloud: Accelerating Speed-to-Market and Reducing Cost
sponsored by IBM
WEBCAST: Watch this exclusive webinar to learn more about how you can accelerate speed-to-market and reduce costs in your organization by using cloud technology. Discover how cloud technology can create exceptional user experiences by enabling easy agent access to customer records.
Posted: 24 Mar 2015 | Premiered: Dec 31, 2014

IBM

The Multichannel Mandate: Ready, Set, Automate
sponsored by SearchCRM
EBOOK: Automation technology can help contact centers get tie multichannel communications together and offer better customer service -- if it's set up and executed properly.
Posted: 20 Mar 2015 | Published: 20 Mar 2015

SearchCRM

Why Manufacturing Firms Must Improve Customer Service
sponsored by Oracle Corporation
RESOURCE: Explore this brief infographic to measure manufacturing's success versus other industries in modern customer service implementations. Learn about manufacturing's strengths and weaknesses, and where there is room for manufacturers to come out ahead in customer service.
Posted: 10 Mar 2015 | Published: 10 Mar 2015

Oracle Corporation

Automating the back office: How BPM can help improve productivity
sponsored by TIBCO Software Inc.
WHITE PAPER: This white paper describes how some major retail banks have accomplished significant productivity and quality improvements by using BPM to automate the back office.
Posted: 17 Mar 2015 | Published: 17 Mar 2015

TIBCO Software Inc.

How Personalized, Compliant Service Boosts Loyalty and Avoids Liability
sponsored by Oracle Corporation
WHITE PAPER: Access this informative white paper to learn more about the complex relationship between compliance and personalization. Get 5 steps to boost loyalty and avoid liability.
Posted: 12 Mar 2015 | Published: 12 Mar 2015

Oracle Corporation

Group-Based Policy for OpenStack
sponsored by Cisco Systems, Inc.
WHITE PAPER: This white paper introduces the new OpenStack Group-Based Policy (GBP) framework designed to offer a new set of API extensions to manage OpenStack infrastructure through declarative policy abstractions. Find out how GBP is based on four main concepts and explore a broad range of use cases.
Posted: 10 Mar 2015 | Published: 31 Dec 2014

Cisco Systems, Inc.

The Top 10 Benefits of Cobrowse Technology
sponsored by Oracle Corporation
WHITE PAPER: How can you learn more about the benefits of collaborative customer service tools?Access this informative white paper to get 10 benefits you could gain by employing collaborative customer service software. Read now to find out if this collaborative CRM software could be right for your business.
Posted: 09 Mar 2015 | Published: 31 Dec 2014

Oracle Corporation

SofTrek Helps Non-Profit Companies Be Successful with Jaspersoft AWS
sponsored by Jaspersoft
WHITE PAPER: Access this white paper to learn about the open source business intelligence solution SofTrek selected to shorten development cycles and cut costs while boosting customer satisfaction.
Posted: 01 Apr 2015 | Published: 01 Apr 2015

Jaspersoft
 
 
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