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Transforming Customer Experience in the New Digital World
sponsored by Genesys
WHITE PAPER: This white paper will show you how taking a holistic approach to digital channels in the contact center and beyond and integrating them into your customer experience strategy allows you to transform the end-to-end customer journey and deliver consistent, seamless and personalized experiences across all channels, touchpoints and interactions.
Posted: 01 Jul 2014 | Published: 01 Jul 2014

Genesys

Taking on Challenges with Award Winning Workload Management
sponsored by Genesys
ANALYST REPORT: Based on Frost & Sullivan's recent analysis of the workload management market, Genesys won the 2013 Global Frost and Sullivan award for Technology Innovation in Workload Management.
Posted: 01 Jul 2014 | Published: 31 Dec 2013

Genesys

Infographic: New Expectations for Customer Service Workers
sponsored by IBM
RESOURCE: This infographic offers insight into the new expectations for customer service representatives and retail workers in order to better connect with customers and provide richer experiences.
Posted: 08 Aug 2014 | Published: 08 Aug 2014

IBM

5 Software-Defined Data Center Tips to Consider Before Investing
sponsored by Hewlett-Packard Company
EGUIDE: The software-defined data (SDDC) center combines programmable networks, servers and storage. This expert E-Guide uncovers SDDC tips to show you what to look for beyond basic flexibility.
Posted: 19 Aug 2014 | Published: 19 Aug 2014

Hewlett-Packard Company

Select the Right Solution for Inner-City Transportation Management
sponsored by IBM
WHITE PAPER: This exclusive whitepaper covers the single automated software solution many of public transportation systems are turning to and provides checklists for four key areas that will help you pick the right vendor.
Posted: 22 Jul 2014 | Published: 15 Apr 2014

IBM

Download a Free Trial of SQL Safe Backup
sponsored by Idera
SOFTWARE DOWNLOAD: Learn about the key features of SQL Safe Backup – and find out how you can gain access to a free trial.
Posted: 22 Jul 2014 | Premiered: 22 Jul 2014

Idera

Total Software Management
sponsored by CDW Corporation
WHITE PAPER: This important whitepaper covers how to handle software management in light of growing technology trends like the cloud.
Posted: 08 Aug 2014 | Published: 08 Apr 2014

CDW Corporation

Eliminate Costly Inconsistencies From Your App Development with New IT Solutions
sponsored by IBM
WHITE PAPER: In this helpful white paper, discover an application server platform which can quickly correct errors and redeploy applications, reducing the overall development cycle significantly.
Posted: 28 Aug 2014 | Published: 30 Nov 2012

IBM

Big Data at Work: Dispelling the Myths, Uncovering the Opportunities
sponsored by SAS
WHITE PAPER: In this white paper, Thomas Davenport separates fact from fiction when it comes to big data.
Posted: 10 Jul 2014 | Published: 03 Mar 2014

SAS

Omni-Channel Customer Care
sponsored by Infor
WHITE PAPER: Learn how an omni-channel customer experience management (CEM) program can help your company accommodate changing buyer needs.
Posted: 04 Aug 2014 | Published: 31 Oct 2013

Infor
 
 
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