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eBook: How to Keep Pace with the Modern Customer with Your Contact Center
sponsored by Genesys
EBOOK: Your customer's expectations are higher than ever – which also means that it's important to know what is holding your contact center back. Learn how to stay ahead of the curve with a contact center capable of delivering a fast, seamless customer experience.
Posted: 09 May 2017 | Published: 09 May 2017

Genesys

Drive Productivity and Efficiency by Optimizing Mobile User Experiences
sponsored by Capriza
RESEARCH CONTENT: This Ovum report examines how Capriza's mobility platform can easily enable you to develop key mobile apps across any number of devices for a dynamic workforce. Discover how to optimize important workflows by increasing access to your data and transforming legacy apps without any code or APIs.
Posted: 19 Apr 2017 | Published: 16 Sep 2016

Capriza

Economy Drives New CRM Opportunities
sponsored by Conga
EGUIDE: Companies are missing out on CRM opportunities. Learn how to make the most of your CRM investment by equipping it with right analytics and notifications to troubleshoot issues and make customer-support more nimble.
Posted: 10 May 2017 | Published: 10 May 2017

Conga

Managing Containers Easily on Oracle Public Cloud
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: What's your organization's strategy for managing containers? Discover how to leverage Oracle Container Cloud Service as an easy and quick way to create enterprise-grade, cloud-native container infrastructure and build instances for each stage of the app life, from development and testing to production.
Posted: 21 Apr 2017 | Published: 31 Dec 2016

Oracle Corporation UK Ltd

10 Rules For An Efficient Contact Center
sponsored by West Corporation
WHITE PAPER: There are new rules emerging for your contact center. Cloud-based technology is shifting how things are done, but you must now streamline your skills and strategies for success. Learn 10 rules that will help you run a more efficient contact center in the wake of the shifting landscape.
Posted: 23 Mar 2017 | Published: 23 Mar 2017

West Corporation

How Salesforce Can Be Used To Boost Sales Performance
sponsored by Conga
EGUIDE: Sales teams have one primary goal: To sell fast, and sell more. In this e-guide, explore the pros and cons of the Salesforce Sales Cloud and gain 5 tips to boost sales forecast accuracy. Plus, learn how Rotobec, a manufacturing company, uses Salesforce automation to connect sales and service data.
Posted: 20 Apr 2017 | Published: 20 Apr 2017

Conga

In Good Company: The Value of Conscious Consumers
sponsored by Zendesk
WHITE PAPER: Consumers are willing to pay 5% or 10% more to purchase from community-responsible companies over others. Access this white paper to learn how to establish a relationship with these consumers and improve your top line.
Posted: 20 Apr 2017 | Published: 20 Apr 2017

Zendesk

A Worldwide Enterprise IT PPM Vendor Assessment
sponsored by CA Technologies.
RESEARCH CONTENT: Uncover a comparison of the top PPM platforms that support your journey towards full lifecycle management and DevOps practices. Discover which vendors emerged as leaders, and get your PPM strategy ready for cloud, Agile, and mobile.
Posted: 07 Apr 2017 | Published: 29 Feb 2016

CA Technologies.

Gartner: Rethinking CRM Customer Service Fundamentals
sponsored by ServiceNow
ANALYST REPORT: To survive in the changing business landscape, your entire enterprise now needs to be involved in customer service, not just one department. This Gartner report takes an in-depth look at the 3 guiding principles of renewing your CRM and customer service strategy for the next generation of customers.
Posted: 19 Apr 2017 | Published: 08 Mar 2016

ServiceNow

Taming the Microservices, Containers, and Governance Beast
sponsored by Apcera
EGUIDE: What if there's an easy way to reduce overhead and adapt governance for modern app architectures? In this expert e-guide, explore a distributed, microservices-based approach to governance and learn how to adapt IT for microservices and containers with automation tools.
Posted: 04 May 2017 | Published: 28 Apr 2017

 
 
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