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Partner Relationship Management Software Reports
 
Tackling Software Testing Challenges in the Era of Agile and DevOps
sponsored by Blueprint Software
WHITE PAPER: Discover how to modernize your software testing skills, processes, and tools for the increasing pace of DevOps and Agile app development.
Posted: 21 Nov 2017 | Published: 31 Dec 2016

Blueprint Software

3 Ways to Simplify the Remote Support Experience for Team Management
sponsored by LogMeIn Rescue
WHITE PAPER: To ensure that customers receive high-quality service, managers of remote support teams need a clear view of everything that happens between agents and users. Unfortunately, remote support operations tools can be complex and inflexible. Learn 3 tips and tricks that can help you optimize agent performance and improve service delivery.
Posted: 08 Nov 2017 | Published: 08 Nov 2017

LogMeIn Rescue

Workload Management: Meet SLA Commitments and Increase Workforce Efficiency
sponsored by Genesys
WHITE PAPER: Find out how to deliver a better customer experience and build your competitive advantage by implementing workload management that enables you to expose inefficiencies in your workflows, meet SLA commitments, and increase employee engagement.
Posted: 21 Nov 2017 | Published: 21 Nov 2017

Genesys

Digital Innovation through Agile Integration
sponsored by Red Hat
WHITE PAPER: Learn about agile integration and how it ties into continuous integration/continuous delivery (CI/CD) practices. Plus, find out how you can migrate from traditional ESB and SOA to microservices, APIs, and containers.
Posted: 02 Nov 2017 | Published: 02 Nov 2017

Red Hat

Create Your Roadmap to Customer Experience Excellence
sponsored by Sitecore
WHITE PAPER: Explore the Sitecore Customer Experience Maturity Model (CXMM), and how you can connect people, processes, technology and tactics to help you create a roadmap for customer experience excellence.
Posted: 09 Nov 2017 | Published: 09 Nov 2017

Sitecore

7 Steps for Delivering Next-Generation Digital Customer Service
sponsored by Genesys
WHITE PAPER: According to a survey conducted by Altimeter Group, 42% of businesses are investing in new digital channels to more effectively serve their clients. Companies understand the urgent need to create engaging and effortless digital experiences. In this white paper, uncover 7 steps for delivering a next-generation digital customer service strategy.
Posted: 27 Oct 2017 | Published: 27 Oct 2017

Genesys

Top 5 Business Benefits of Hyper-converged Infrastructure for VDI
sponsored by Dell EMC and VMWare
WEBCAST: Why are so many IT admins turning to Hyper-converged software for VDI deployments? Download this webcast to discover the top five benefits of Hyper-converged Architecture for VDI.
Posted: 24 Oct 2017 | Premiered: Oct 16, 2017

Dell EMC and VMWare

Compass Guide: Evaluation of Sitecore Experience Platform 8.2.1
sponsored by Sitecore
RESOURCE: In this WCM product analysis produced by Ars Logica, gain a better understanding of the Sitecore Experience Platform. Uncover key developments, product strengths and limitations, who the ideal buyers are, and 4 key functionality categories for business users and IT.
Posted: 10 Nov 2017 | Published: 10 Nov 2017

Sitecore

Building the Business Case for Contact Center Modernization
sponsored by Genesys
WHITE PAPER: Discover how to fund and plan your contact center modernization and learn how to reduce infrastructure costs even as you incorporate new digital channels of interaction to deliver better customer experiences.
Posted: 17 Nov 2017 | Published: 17 Nov 2017

Genesys

Why Your Best Agent is a Chatbot
sponsored by Sophos
WHITE PAPER: Enterprises can use artificially intelligent chatbots as virtual agents or assistants to replicate the effectiveness of their best agents and reduce customer frustration and wait time. It sounds great, but how do you get your plan up-and-running? Check out this chatbot 101 guide.
Posted: 26 Oct 2017 | Published: 26 Oct 2017

Sophos
 
 
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