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Why Partner with a SAM Provider?
sponsored by CDW Corporation
WHITE PAPER: This resource explains the benefits of choosing a software asset management (SAM) provider instead of an in-house solution.
Posted: 26 Feb 2014 | Published: 26 Feb 2014

CDW Corporation

Why Workforce Management and Contact Centers Should go Hand-In-Hand with Customer Experiences
sponsored by Aspect
EGUIDE: In this expert e-guide, learn why companies should focus on an "outside-in" approach to customer experience management (CEM) and workforce management. Discover how "workforce management gives you the tools to manage and optimize staff and, in doing so, keep your costs as low as possible" according to DMG Consulting's Donna Fluss.
Posted: 14 Mar 2014 | Published: 14 Mar 2014

Aspect

Contact Center Metrics for Customer Experience Success
sponsored by Desk.com (A Salesforce Company)
EGUIDE: In this SearchCRM.com expert e-guide, get an inside look at common practices for measuring contact center and organizational performance, and learn how you can transform metrics into a world-class customer experience.
Posted: 24 Mar 2014 | Published: 24 Mar 2014

Desk.com (A Salesforce Company)

Six Keys to Small Business Success
sponsored by Salesforce
WHITE PAPER: Small business owners all want to grow their business, and they create products, buils awareness, and target market in order to do that. But are you overlooking the role that technology can play in growing your small business?
Posted: 07 Mar 2014 | Published: 07 Mar 2014

Salesforce

Three Tips for Measuring Voice in the Sea of Big Data
sponsored by Calabrio, Inc.
WHITE PAPER: This resource explores why the contact center has remained a highly untapped source of customer insight, explains how recent advances are giving organizations the power to analyze voice interactions, and counts down three essential success factors that you should consider.
Posted: 03 Apr 2014 | Published: 03 Apr 2014

Calabrio, Inc.

Considerations For Effective Software License Management
sponsored by CDW Corporation
EGUIDE: This expert e-guide provides tips, tricks, and tactics to help you successfully approach software license management. Inside, find techniques for managing software licenses in virtual data centers, a checklist for effective software licensing, and more.
Posted: 06 Mar 2014 | Published: 06 Mar 2014

CDW Corporation

Eight Ways Better Software Deployment and Management Can Save You Money
sponsored by Dell, Inc.
WHITE PAPER: This resource counts down eight critical benefits you can achieve by learning to effectively manage the software deployment lifecycle. Also inside, find key recommendations to help you get started.
Posted: 03 Mar 2014 | Published: 31 Dec 2013

Dell, Inc.

Five Easy Steps to Smarter Systems Imaging
sponsored by Dell and Microsoft
WHITE PAPER: This whitepaper takes you through 5 steps for developing a smarter approach to systems imaging that layers a unique set of drivers, updates, applications, configurations and user personality on top of the core configuration images.
Posted: 21 Mar 2014 | Published: 21 Mar 2014

Dell and Microsoft

UNIX to Linux Migration Assessment
sponsored by Red Hat
RESOURCE: Explore this in-depth resource to discover how the migration to Linux impacts organizations, as well as information about other ways to remove cost and complexity from IT infrastructures.
Posted: 02 Apr 2014 | Published: 31 Dec 2010

Red Hat

Engaging Customers: New Lessons Around Customer Behavior
sponsored by IBM
EGUIDE: This expert e-guide lays out five CEM lessons learned from AMC's hit TV show Breaking Bad that can help you cook up better customer experiences. Also inside, find a case study that describes the success that doughnut store Krispy Kreme found with the right mobile engagement strategy.
Posted: 24 Mar 2014 | Published: 24 Mar 2014

IBM
 
 
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