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Partner Relationship Management SoftwareWhite Papers (View All Report Types)
 
Strategizing to Differentiate: 4 Steps to Virtualize your Contact Center
sponsored by Genesys
WHITE PAPER: Good customer service has become strategically important for companies, yet at the same time, many customer service professionals need to do more with less. Creating a virtual Contact Center environment allows companies to achieve both goals.
Posted: 07 Jul 2014 | Published: 03 Jul 2014

Genesys

Accelerate Access to Critical Customer Data with Simple Salesforce Migration
sponsored by Scribe Software Corporation
WHITE PAPER: Accurate, consistent integration of data between core systems is no small feat with many hurdles along the path to success. View this whitepaper now to find out 4 primary areas that present challenges to successful integration, and essential tips to avoid them.
Posted: 08 Sep 2014 | Published: 08 Sep 2014

Scribe Software Corporation

Performance Testing of Oracle Database on Kaminario K2 All-Flash Storage Array
sponsored by Kaminario
WHITE PAPER: This white paper covers the architecture of an all-flash storage array solution for Oracle databases.
Posted: 09 Oct 2014 | Published: 30 Sep 2014

Kaminario

The giant’s advantage: Why cloud computing levels the playing field for small businesses
sponsored by GFI Cloud
WHITE PAPER: In this white paper, you will find effective cloud computing solutions that will help your business grow—not only for technical purposes, but also with the relationship between your team.
Posted: 15 Jul 2014 | Published: 15 Jul 2014

GFI Cloud

Improving Collaboration and Trimming Infrastructure Costs in a Hybrid Environment
sponsored by IBM
WHITE PAPER: This white paper describes how IBM SmartCloud services helped Brunswick Corporation, an employer of 16,000 worldwide, to cost-effectively support a variety of mobile devices, and also enabled them to move email, meeting, and other capabilities to the cloud while keeping other applications in-house.
Posted: 30 Sep 2014 | Published: 29 Nov 2013

IBM

How Best-in-Class Sales Teams Maximize Revenue and Customer Experience
sponsored by Oracle Corporation
WHITE PAPER: Customer relationship management (CRM) is an essential ingredient, but success isn't achievable if the customer in CRM is not fully supported by the selling organization. This Aberdeen Group research report displays the dramatic performance differentials between users and non-users of CRM technology.
Posted: 05 Sep 2014 | Published: 30 Jun 2013

Oracle Corporation

Transforming Customer Experience in the New Digital World
sponsored by Genesys
WHITE PAPER: This white paper will show you how taking a holistic approach to digital channels in the contact center and beyond and integrating them into your customer experience strategy allows you to transform the end-to-end customer journey and deliver consistent, seamless and personalized experiences across all channels, touchpoints and interactions.
Posted: 01 Jul 2014 | Published: 01 Jul 2014

Genesys

HP Software Licensing Service for Oracle Solutions
sponsored by Hewlett-Packard Limited
WHITE PAPER: This white paper will point you to a software licensing service that will identify the best fit system for your needs and explain how to get the most from your licensing agreement. Read on to explore Oracle's line of applications, and discover a better way to license and manage all software across your organization.
Posted: 20 Aug 2014 | Published: 31 Oct 2012

Hewlett-Packard Limited

Cloud Control Plane
sponsored by VMTurbo
WHITE PAPER: This exclusive whitepaper looks at software-driven control, which provides the intelligence to bridge the gap between software-defined flexibility and the potential of a software-defined data center.
Posted: 25 Aug 2014 | Published: 25 Aug 2014

VMTurbo

Manage and Safeguard Your Business-Critical Applications
sponsored by CommVault Systems, Inc.
WHITE PAPER: This IDC White Paper evaluates the key customer requirements for protecting, managing, and accessing enterprise application data and shows how a software platform addresses these challenges by providing a comprehensive range of enterprise application data protection and recovery features in a single package.
Posted: 20 Jun 2014 | Published: 30 Sep 2013

CommVault Systems, Inc.
 
 
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