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Partner Relationship Management SoftwareWhite Papers (View All Report Types)
 
Aberdeen Research: Making the Most of your CRM: How Best-in-Class Sales Teams Maximize Revenue and Customer Experience
sponsored by Oracle Corporation
WHITE PAPER: Customer relationship management (CRM) is an essential ingredient, but success isn't achievable if the customer in CRM is not fully supported by the selling organization. This Aberdeen Group research report displays the dramatic performance differentials between users and non-users of CRM technology.
Posted: 05 Sep 2014 | Published: 30 Jun 2013

Oracle Corporation

Integrated OpenStack Cloud Solution with Service Assurance
sponsored by Intel
WHITE PAPER: Find out which hardware and software solutions can enable the private cloud to run all workloads.
Posted: 18 Aug 2014 | Published: 18 Aug 2014

Intel

Transforming Customer Experience in the New Digital World
sponsored by Genesys
WHITE PAPER: This white paper will show you how taking a holistic approach to digital channels in the contact center and beyond and integrating them into your customer experience strategy allows you to transform the end-to-end customer journey and deliver consistent, seamless and personalized experiences across all channels, touchpoints and interactions.
Posted: 01 Jul 2014 | Published: 01 Jul 2014

Genesys

Five Advantages of Mobile for Customer Service
sponsored by Salesforce
WHITE PAPER: Customers expect a seamless experience, regardless of where reps are located – making mobile more essential than ever. This whitepaper considers 5 reasons why mobile should be part of your service strategy.
Posted: 28 Aug 2014 | Published: 28 Aug 2014

Salesforce

Delivering a Seamless Experience Across Every Channel
sponsored by IBM
WHITE PAPER: This white paper reveals the results of a survey of over 500 e-commerce and e-business professionals, and provides key insights and best practices for improving customer experiences across all channels.
Posted: 16 Sep 2014 | Published: 31 May 2013

IBM

Cloud Control Plane
sponsored by VMTurbo
WHITE PAPER: This exclusive whitepaper looks at software-driven control, which provides the intelligence to bridge the gap between software-defined flexibility and the potential of a software-defined data center.
Posted: 25 Aug 2014 | Published: 25 Aug 2014

VMTurbo

What makes a complete mobile testing solution?
sponsored by IBM
WHITE PAPER: View this whitepaper now to discover the differences in a complete testing environment versus a focused testing environment, and how automation can outperform manual testing.
Posted: 18 Sep 2014 | Published: 31 May 2014

IBM

Nucleus Research: A Closer Look at Oracle Sales Cloud
sponsored by Oracle Corporation
WHITE PAPER: In this Nucleus Research report, discover how Oracle designed a sales cloud that limits the number of visual elements on the desktop or device, and reduced both initial training and ongoing data input demands for the sales team.
Posted: 05 Sep 2014 | Published: 30 Apr 2014

Oracle Corporation

Using Workload Management to Win Customer Loyalty at Stericycle
sponsored by Genesys
WHITE PAPER: Stericycle, a medical waste disposal leader, knew that managing the customer experience was essential to the company's continued growth and success. View this analyst report to find out the solution Stericycle found, and how similar technology can also help your business.
Posted: 12 Sep 2014 | Published: 31 Dec 2013

Genesys

PaaS: Open for Business
sponsored by Pivotal
WHITE PAPER: This exclusive whitepaper looks at how you can use Platform-as-a-Service to enable effective software development and get ahead of your competition.
Posted: 09 Sep 2014 | Published: 09 Sep 2014

Pivotal
 
 
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