IT Training

WHITE PAPER: There are many factors to consider when rolling out an EHR implementation, and one of the most important is getting your people behind the change. This paper provides insight into where your staff may be in terms of resistance to or support for a new EHR system, and the necessary tools, training and support to transition successfully.

Posted: 15 Sep 2011 | Published: 15 Sep 2011

WHITE PAPER: What IT skills are fast becoming obsolete and useless? Find out 12 skills you can expect to shelve soon in this resource, including email, computer hardware support, COBOL and more.

Posted: 30 Jan 2012 | Published: 30 Jan 2012

WHITE PAPER: The Open Group IT Specialist Certification Program (the Program) is designed to validate the existence of those qualities and skills in a professional that enable the effective development, implementation, and operation of IT solutions.

Posted: 20 Oct 2011 | Published: 20 Oct 2011

CASE STUDY: This case study highlights how a government agency used ITIL best practices in the face of ever-tightening budgets and staff resources in order to implement a Service-Oriented Architecture (SOA) for greater agility and end-user satisfaction.

Posted: 31 May 2011 | Published: 31 May 2011

WHITE PAPER: The question is no longer if your healthcare practice will make the transition to EHR, but when.  Careful planning and effective change management can help keep missteps – and the stress and costs that come with them – to a minimum.  This white paper presents strategies for avoiding common EHR implementation problems.

Posted: 16 Sep 2011 | Published: 16 Sep 2011

CASE STUDY: This case study highlights how one company used cutting-edge software tools and training to help streamline service management and turn it from a bottleneck into a smoothly running operation that was more responsive to users' needs but without bloating costs or stretching precious IT staff resources.

Posted: 01 Jun 2011 | Published: 01 Jun 2011

IT BRIEFING: This global benchmarking study from ESI international identifies the key challenges and successes experienced by project and programme management offices (PMO) and draws recommendations for the future.

Posted: 05 Jan 2012 | Published: 05 Jan 2012

WHITE PAPER: The goal of this white paper is to provide you, an IT Professional, with the knowledge and tools to be successful when taking a certification exam for one of the three available Windows 7 certifications: Windows 7 Configuring, the Enterprise Desktop Support Technician, or the Enterprise Desktop Administrator certification.

Posted: 09 Aug 2010 | Published: 09 Aug 2010

EGUIDE: Something as seemingly trivial as a truck hitting a telephone pole can suddenly leave health care employees unable to access clinical applications and patient data. This tip discusses how providers can create, and update, business continuity plans to ensure that key systems and processes are maintained.

Posted: 20 Sep 2011 | Published: 20 Sep 2011

ESSENTIAL GUIDE: Learn how you can empower your employees to make the most of big data and data analytics in this executive guide from the Corporate Executive Board.

Posted: 01 Feb 2012 | Published: 01 Feb 2012