IT Outsourcing Services Reports

WEBCAST: This brief video explores one company's solution to endpoint management and how it can help managed service providers offer round-the-clock visibility of their endpoints

Posted: 11 Mar 2014 | Premiered: Jan 14, 2014

CASE STUDY: This brief case study explores the success of IT management and remote support technology helped one organization deliver secure and effective IT services to their users.

Posted: 11 Mar 2014 | Published: 11 Mar 2014

CASE STUDY: This case study takes a look at how remote monitoring and management tools can help enhance your service delivery speeds and ensure system reliability.

Posted: 05 Mar 2014 | Published: 05 Mar 2014

WHITE PAPER: This whitepaper looks at the financial and man-power advantages of managed colocation in contrast to in-house server management, and traditional hardware colocation.

Posted: 11 Nov 2013 | Published: 01 Nov 2012

WHITE PAPER: When opting for an outsourcing program, CIOs should check the reliability, financial stability and reputation of service providers, advices Shailesh Joshi, head of corporate IT at Godrej Industries. Get further outsourcing insights in this resource.

Posted: 06 Nov 2013 | Published: 06 Nov 2013

WHITE PAPER: This brief resource explores the important considerations that CIOs need to keep in mind when taking steps to bring in agility into IT function. Learn how to form a roadmap to IT success by reading on now.

Posted: 06 Nov 2013 | Published: 06 Nov 2013

WHITE PAPER: In this white paper, you will uncover the top 10 most important criteria to consider when selecting a managed service provider. Access this paper now to evaluate several providers to see if they support multivendor environments and provide consistent global service delivery.

Posted: 06 Nov 2013 | Published: 06 Nov 2013

EGUIDE: In this e-guide, brought to you by SearchBusinessAnalytics, learn how your peers met success via a range of outsourcing solutions including ITaaS, SaaS, and more.

Posted: 30 Aug 2013 | Published: 30 Aug 2013

EGUIDE: In this e-guide, gain essential knowledge of recent developments around IT services. Read on to learn why success entails more than delivering snazzy services, and why enterprise architects are working to bring SOA and master data management (MDM) efforts together.

Posted: 30 Aug 2013 | Published: 30 Aug 2013

BROCHURE: This brochure outlines the Gartner IT Financial, Procurement & Asset Management Summit 2013, a conference that aims to help you destroy legacy costs and create value from new technologies and trends. View now to learn more!

Posted: 19 Jul 2013 | Published: 19 Jul 2013

BROCHURE: The Gartner Outsourcing & Strategic Partnerships Summit 2013 this September allows you to rethink your outsourcing strategies and discuss best practices with your peers to help you achieve the most from your outsourcing efforts.

Posted: 19 Jul 2013 | Published: 19 Jul 2013

EBOOK: Read this eBook for tips to ensure you select the RMM solution that is best for your IT services business.

Posted: 17 Jul 2013 | Published: 17 Jul 2013

EGUIDE: This expert e-guide provides tips and tactics to help you fortify your IT Infrastructure Library (ITIL) framework in order to achieve significant IT and business benefits. Also inside, count down four ways that you can improve your change management strategy.

Posted: 08 Jul 2013 | Published: 08 Jul 2013

EGUIDE: CIOs often struggle to understand how the IT Infrastructure Library (ITIL) framework can be beneficial to their organization. This expert e-guide will help make the business case for ITIL adoption, providing an overview of the monetary benefits of ITIL as well as tips for viewing ITIL technology in a friendlier light.

Posted: 08 Jul 2013 | Published: 08 Jul 2013

WHITE PAPER: This resource details a partnership program specifically designed for resellers and service providers that offers an integrated set of technical, marketing, sales and collaboration services to help you grow your business and better meet today's customer needs.

Posted: 28 Jun 2013 | Published: 28 Jun 2013

EGUIDE: This expert e-guide explains how IT services and managed service providers (MSPs) deliver strategic value to the organizations that use them, and offers tips for choosing the right MSP. Also inside, learn why savvy CIOs are flocking to cloud computing.

Posted: 26 Jun 2013 | Published: 26 Jun 2013

CASE STUDY: This brief case study takes a look at how the Hay Group, a global management consulting firm, teamed up with a third party to integrate its fleet management and service desk initiatives. Read now to learn how they addressed the needs of three key areas of their IT environment – endpoint management and security, data protection, and helpdesk.

Posted: 22 May 2013 | Published: 22 May 2013

WHITE PAPER: Astrong IT and network infrastructures are the foundation to providing betterapplications and services are essential to meeting your organization's businessobjectives. This white paper reveals how managing your infrastructure with aneye to the bottom line is critical in today's business climate.

Posted: 17 Jul 2012 | Published: 31 Jan 2012

WHITE PAPER: Discover the obstacles associated with supporting advanced technology in complex IT environments. Review what you should look for when considering support features and deliverables, and learn how specific support tools can enable improved problem resolution and minimize downtime.

Posted: 26 Apr 2012 | Published: 01 Sep 2011

WHITE PAPER: Third party maintenance companies offer cost effective maintenance and support agreements that save as much as 40% in ongoing maintenance costs while keeping service levels agreements (SLA's) the same, if not improving them. Read this comprehensive white paper to see if third party maintenance might be right for your organization.

Posted: 07 Jul 2011 | Published: 07 Jul 2011

WHITE PAPER: Putting together a business case does not rank high on most IT executives’ list of favorite activities. But the ability to put together a compelling case is now more than ever a core competency. This paper explains how you can significantly increase your chances of approval if you follow the nine steps provided within.

Posted: 24 Feb 2011 | Published: 24 Feb 2011

WHITE PAPER: Read this white paper to learn how CIOs are building a foundation for a much more agile business that holds the potential for working in a more flexible way and enabling faster innovation by actively evaluating and experimenting with newer technologies.

Posted: 22 Jan 2011 | Published: 22 Jan 2011

PRESENTATION TRANSCRIPT: In this FAQ, Vijay Subramanian, cloud computing expert and practice manager for managed services at Laurus Technologies, an IT services and consulting company in the Midwest, explains how his company evaluated the idea of cloud storage services and gives advice for other VARs considering the same thing.

Posted: 01 Dec 2010 | Published: 01 Dec 2010

WHITE PAPER: At its heart, cloud computing is a new operational and business model for IT application hosting, rather than a new technology. It promises to deliver highly reliable, highly elastic services that respond quickly and smoothly to changing user demand.

Posted: 23 Nov 2010 | Published: 23 Nov 2010

WHITE PAPER: As more companies look towards collocation/hosted/ and managed services for either their primary data center there are considerations, both short and long term, when selecting a provider.

Posted: 17 Nov 2010 | Published: 17 Nov 2010