Customer Experience White Papers

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May 26, 2012

Business of Information Technology > Business Processes > Product Development >
Customer Experience

Customer Experience White Papers (View All Report Types)

How to Leverage the Always-On, Cost-Effective Benefits of an External Support Provider sponsored by Hewlett-Packard Company WHITE PAPER: IT environments are becoming increasingly complex as trends like cloud computing, virtualization and mobility gain traction. Utilizing a lead service provider (LSP) approach can free up IT and let external, highly skilled experts handle issues. Read this white paper to learn more about how this new IT strategy can benefit your business. Posted: 01 May 2012 \| Published: 01 May 2012 TOPICS: Cloud Computing \| Customer Support Software \| IT Management \| IT Service Management \| IT Systems \| User Experience \| Vendors

VDI TCO Analysis for Office Worker Environments sponsored by Intel WHITE PAPER: This white paper presents a cost/benefit analysis of VDI based on research, surveys, benchmarks, and analyst reviews. Find out how this architecture compares to traditional PCs and obtain key findings and best practices for success. Posted: 22 Feb 2012 \| Published: 22 Feb 2012 TOPICS: Desktop Applications Management \| Desktop Management \| Desktop Virtualization \| Hardware \| PC Operating Systems \| Software \| User Experience \| VDI \| Virtual Desktop Infrastructure

Meet the challenge to deliver outstanding end user experience sponsored by Visual Network Systems WHITE PAPER: Learn how using a visual performance manager can help you ensure an excellent end-user experience while also being able to monitor application performance and network components. Posted: 14 Mar 2012 \| Published: 14 Mar 2012 TOPICS: Application Performance Management \| Applications Management \| Business Service Management \| Network Best Practices \| Network Management \| Network Monitoring \| Network Monitoring Software \| Network Performance \| Network Performance Management Software \| User Experience

Create Enduring Customer Relationships sponsored by Oracle Corporation WHITE PAPER: Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships. Posted: 21 Mar 2011 \| Published: 21 Mar 2011 TOPICS: CRM \| CRM Best Practices \| Customer Loyalty \| Customer Retention \| Loyalty Programs \| User Experience

Top 10 Reasons to Modernize the Desktop sponsored by VMware, Inc. WHITE PAPER: Faced with a growing number of client devices, new user requirements, and the challenges of desktop management, many companies are determining that the conventional PC-centric model is no longer effective. This white paper explores the concept behind desktop modernisation and outlines ten reasons to adopt it. Posted: 27 Apr 2012 \| Published: 27 Apr 2012 TOPICS: Collaboration \| Desktop Management \| Desktop Virtualization \| Hardware \| PC Operating Systems \| Personal Computers \| User Base \| User Experience \| User Needs Assessments

Citrix XenDesktop: Desktop Virtualization For All sponsored by Citrix WHITE PAPER: Desktop virtualization initiatives top the priorities of most IT managers and executives. Understanding your options for virtual desktops is essential for selecting the right solution. Read this white paper to learn more about this key strategic directive and the types of desktop and application delivery models that are critical for success. Posted: 19 Jul 2011 \| Published: 19 Jul 2011 TOPICS: Data Center Management \| Data Centers \| Desktop Virtualization \| Desktop Virtualization Software \| Endpoint Security \| User Experience \| User Interfaces \| User Sessions

User Virtualization: What It Is and How It Can Save You Money sponsored by Global Knowledge WHITE PAPER: Virtualization is creating a whole new sense of efficiency and resource utilization in today's data centers. However, the area of user virtualization is one area where there is still considerable room for growth. Access this exclusive resource to learn how user virtualization can extend the value of your data center. Posted: 13 Jul 2011 \| Published: 13 Jul 2011 TOPICS: Application Security \| Applications Management \| Desktop Applications Management \| Desktop Management \| Desktop Virtualization \| Endpoint Security \| User Experience \| User Interfaces

Aternity Extends User Experience Management Beyond Enterprise Borders to Mobile and Beyond sponsored by Aternity WHITE PAPER: Discover how to overcome the top four mobile application challenges with a robust end user experience (EUE) management platform that utilizes breakthrough technology to gain new levels of visibility into mobile environments. Posted: 24 May 2012 \| Published: 24 May 2012 TOPICS: Application Performance Management \| Desktop Applications Management \| Desktop Management \| Mobile Device Management \| User Experience \| Wireless Computing

ACG Research Market Impact Report on ACX Series Universal Access Routers sponsored by Juniper Networks, Inc. WHITE PAPER: Uncover the details of Juniper’s ACX Series Universal Access Routers, which can help extend the core/edge of IP/MPLS solutions to deliver end-to-end manageability, provide low-cost access, and meet the needs of both fixed and mobile operators. Posted: 01 May 2012 \| Published: 01 May 2012 TOPICS: 10 Gigabit Ethernet \| 3G Wireless \| 3GL Tools \| 4GL Tools \| Access Control \| Access Rights \| Broadband Routers \| Broadband Wireless Networks \| Fixed Wireless Networks \| IP \| IP Networks \| MPLS \| Smart Phones \| User Experience

What Value can Immidio Offer sponsored by Immidio WHITE PAPER: This paper describes how Immidio Flex Profiles can help you address the challenges of managing Group Policy, Profiles, Folder redirection and more. Find out how you can keep user workspaces tidy with Immidio Flex Profiles, and reap additional benefits. Posted: 23 Jan 2012 \| Published: 23 Jan 2012 TOPICS: Applications Management \| Desktop Applications Management \| Desktop Computer Support \| Desktop Management \| Group Policy \| Help Desk Management \| User Experience

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