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Customer Experience White Papers (View All Report Types)
 
Top 5 data centre trends to watch in 2015
sponsored by Dimension Data
WHITE PAPER: Access this white paper to explore what experts believe are the top trends to watch for data centers in 2015 and find out their expected impact on business.
Posted: 26 Feb 2015 | Published: 28 Nov 2014

Dimension Data

Mobile Application Performance Testing—Resolve These 5 Misleading Myths
sponsored by Hewlett-Packard Company
WHITE PAPER: In this white paper, discover the challenges and myths of mobile application performance testing, and gain insight into the proven tools and techniques that are required to accurately test, validate and optimize mobile application performance.
Posted: 19 Dec 2014 | Published: 01 Mar 2014

Hewlett-Packard Company

Deliver a superior experience: Application Transformation Solutions
sponsored by Hewlett-Packard Limited
WHITE PAPER: This brief resource introduces a holistic approach to enterprise applications that can help you bridge the gap between the old and the new to deliver the strong, positive experiences that users are looking for.
Posted: 07 Feb 2014 | Published: 31 May 2013

Hewlett-Packard Limited

Enhancing customer experience: first, do no harm
sponsored by Avaya
WHITE PAPER: By reading this short white paper you will gain the knowledge you need to implement a successful customer service system. You will learn best practices for enhancing your customers experience and why cross pollinating your organization can be very helpful.
Posted: 15 Jun 2011 | Published: 15 Jun 2011

Avaya

Acting Locally, Succeeding Globally
sponsored by OpenText
WHITE PAPER: In this white paper, learn more about the importance of localization, the challenges and benefits of deploying multilingual content, and the tools you'll need to improve your web experience management (WEM) strategy on a global scale.
Posted: 02 May 2014 | Published: 31 Mar 2014

OpenText

Transforming IT Culture to Assure Business Service Quality and Improve IT Operational Efficiency
sponsored by CA Technologies.
WHITE PAPER: It is necessary to Integrate IT silos for a holistic approach to service operations management. Read this paper to learn how fostering predictive and proactive business service analytics can transform IT culture can assure business service quality and improve IT operational efficiency.
Posted: 09 Jun 2011 | Published: 09 Jun 2011

CA Technologies.

Assure the Reliability of Complex, Mission-Critical Applications and Deliver a Flawless End-User Experience
sponsored by CA Technologies.
WHITE PAPER: In this white paper, discover an application performance management (APM) technology that can help you better understand the end-user experience and the performance of application service delivery.
Posted: 11 Jun 2014 | Published: 31 May 2013

CA Technologies.

ACG Research Market Impact Report on ACX Series Universal Access Routers
sponsored by Juniper Networks, Inc.
WHITE PAPER: Uncover the details of Juniper’s ACX Series Universal Access Routers, which can help extend the core/edge of IP/MPLS solutions to deliver end-to-end manageability, provide low-cost access, and meet the needs of both fixed and mobile operators.
Posted: 01 May 2012 | Published: 29 Feb 2012

Juniper Networks, Inc.

E-Procurement Usability: The Good, The Bad and The Ugly
sponsored by Simplifying-IT
WHITE PAPER: A costly, complicated migration to a best-of-breed e-Procurement platform is not the only way to achieve a consumer-friendly user interface (UI) and ensure user adoption. Read this paper to discover a cost-effective alternative that allows SAP ERP users to leverage their existing infrastructure to achieve e-Procurement adoption.
Posted: 09 Jan 2012 | Published: 31 Jul 2010


Improve Mobile App Testing with Service Virtualization
sponsored by Parasoft Corporation
WHITE PAPER: To ensure top-notch user experience on mobile apps, you need to conduct thorough testing - but mobile app testing isn't easy. How do you overcome the challenges such as unavailable testing components and unpredictable network conditions? Access this resource to find out how service virtualization for mobile app testing may be the key.
Posted: 13 Sep 2013 | Published: 13 Sep 2013

Parasoft Corporation
 
 
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