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Customer Experience White Papers (View All Report Types)
3 key architectural advantages of the Horizon 6 platform
sponsored by VMware
WHITE PAPER: This white paper details a platform delivering virtualized and published desktops and apps through a single platform to end users anytime, anywhere, on any device. Read on to discover three key architectural differences this platform has over the competition.
Posted: 04 Sep 2015 | Published: 04 Sep 2015


High Usability Checklist
sponsored by OutSystems
WHITE PAPER: This resource provides a comprehensive checklist to help you ensure high usability for each and every application you develop. Check it out now for 11 simple questions that allow you to track knowledge of your users, optimization of common tasks, simplicity of use, and much more.
Posted: 06 Sep 2013 | Published: 06 Sep 2013


Strategies for Enhancing the Clinician’s Workstation Productivity
sponsored by Siemens
WHITE PAPER: Access this resource to learn about the top 3 challenges with clinician desktop and workspace productivity, and which key strategies (e.g. desktop virtualization, single sign-on, etc.) will help enhance workflows, therefore improving clinical IT adoption.
Posted: 27 Jan 2014 | Published: 27 Jan 2014


Intelligent Authentication and User Access Balancing Security and Convenience
sponsored by CA Technologies.
WHITE PAPER: Inside this vital resource, uncover the new technologies and trends sweeping the nation – and the security effects they are having – and discover how advanced intelligent authentication is key to ensuring your security needs are met.
Posted: 12 Jul 2013 | Published: 31 Dec 2012

CA Technologies.

End-user Experience Monitoring
sponsored by Nimsoft, Inc.
WHITE PAPER: What exactly is End-user Monitoring (EUM) and why should businesses care? In this resource, discover why it's increasingly important to assess system performance from the end-user perspective in the age of IT as a service, and how you can effectively measure and quantify end-user experiences.
Posted: 13 Feb 2012 | Published: 13 Feb 2012

Nimsoft, Inc.

It's Time to Address the Visibility Challenge Surrounding Applications
sponsored by Citrix
WHITE PAPER: Are you ready to solve the application visibility challenge? This resource outlines how a next-gen visibility solution provides the end-to-end visibility you need to win the battle.
Posted: 13 Aug 2013 | Published: 29 Mar 2013


Improve Business Productivity and User Experience: SQL Server 2014 In-Memory Database
sponsored by Dell, Inc. and Fusion-io
WHITE PAPER: This brief paper highlights a leading acceleration system combined with SQL Server in-memory OLTP and how it improves customer experience by boosting system response time and business productivity.
Posted: 28 May 2014 | Published: 28 May 2014

Dell, Inc. and Fusion-io

Contextual Authentication: A Multi-factor Approach
sponsored by PortalGuard
WHITE PAPER: This informative white paper offers a few solutions for remaining efficient without sacrificing security. It provides an explanation on the midpoint between better password policies and two-factor authentication processes. Your data deserves the utmost protection, access this white paper now so you can ensure security.
Posted: 17 Aug 2012 | Published: 17 Aug 2012


Video Collaboration: Lights, Camera, User Adoption
sponsored by Avaya
WHITE PAPER: Video deployment has been sluggish but barriers are slowly starting to dissolve as price points drop. In this paper, learn what actions should be at the top of your list as you consider video collaboration and uncover leading practices that can help increase user adoption.
Posted: 10 Jun 2011 | Published: 10 Jun 2011


Acting Locally, Succeeding Globally
sponsored by OpenText
WHITE PAPER: In this white paper, learn more about the importance of localization, the challenges and benefits of deploying multilingual content, and the tools you'll need to improve your web experience management (WEM) strategy on a global scale.
Posted: 02 May 2014 | Published: 31 Mar 2014

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