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Customer Experience

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Customer Experience White Papers (View All Report Types)
 
Humanize the Customer Experience
sponsored by [24]7
WHITE PAPER: 49% of customers have switched brands due to bad customer experiences and feeling very disconnected from the companies they try to interact with. Access this white paper to discover 4 ways to humanize your digital customer experience.
Posted: 16 Jan 2017 | Published: 30 Dec 2016

[24]7

How to Improve Customer Experience for Online Shoppers
sponsored by [24]7
WHITE PAPER: Access this white paper to learn 5 ways to improve the customer experience you offer your online shoppers. Discover how chat should fit into this experience, how to make self-service easier, and just how much you can automate without making customers feel disconnected.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

Nervogrid Updates its Cloud Control Panel from Silverlight to HTML5 in Less than Two Months
sponsored by Telerik
WHITE PAPER: This case study explores why Nervogrid, a cloud service provider, needed to update the user interface (UI) of their cloud control panel in order to support the latest web standards. Read on to find out how they successfully made the move to HTML5 in less than two months.
Posted: 07 Oct 2013 | Published: 07 Oct 2013

Telerik

E-Procurement Usability: The Good, The Bad and The Ugly
sponsored by Simplifying-IT
WHITE PAPER: A costly, complicated migration to a best-of-breed e-Procurement platform is not the only way to achieve a consumer-friendly user interface (UI) and ensure user adoption. Read this paper to discover a cost-effective alternative that allows SAP ERP users to leverage their existing infrastructure to achieve e-Procurement adoption.
Posted: 09 Jan 2012 | Published: 31 Jul 2010


Essential UXP Guide: MarketScope Helps Buyers Identify Top Priorities
sponsored by IBM
WHITE PAPER: The following MarketScope white paper explores the current state of user experience platforms and what you need to know about the market when moving forward. Learn how to choose the right solution for your organization and gain access to a comprehensive comparison of many of the leading UXP vendors.
Posted: 03 Jul 2014 | Published: 03 Jul 2014

IBM

Top 6 "Must-Have" Technologies for Small and Midsize Manufacturers
sponsored by Epicor Software Corporation
WHITE PAPER: This valuable resource counts down six critical manufacturing technologies that every small and midsize organization should have.
Posted: 14 Mar 2014 | Published: 30 Jun 2013

Epicor Software Corporation

11 Usability Rules for IT Developers
sponsored by OutSystems
WHITE PAPER: In this resource, learn how to take usability into consideration from the start of an app development project, and discover 11 usability rules particular for IT developers, to help you better understand and cater to your users.
Posted: 04 Sep 2013 | Published: 04 Sep 2013

OutSystems

Magic Quadrant for Security Information and Event Management
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: View this helpful white paper to learn more about analyzing security event data in real time for effective threat management. It outlines some of the top vendors who have technologies that are designed to help collect, store, analyze and report log data.
Posted: 19 Sep 2012 | Published: 19 Sep 2012

Hewlett-Packard Enterprise

Social Login 101
sponsored by Gigya
WHITE PAPER: View this white paper to learn why social login -- with permission-based access to first-party identity data -- is the better option for getting the kind of information that creates relevant cross-channel experiences. Read now to explore the basics of social login, best practices, and benefits for consumers and businesses.
Posted: 27 Jun 2014 | Published: 27 Jun 2014

Gigya

Internet-Scale Identity Systems:An Overview and Comparison
sponsored by Ping Identity Corporation
WHITE PAPER: This white paper provides an overview of the benefits of implementing an Internet-based identity system and explores the similarities, differences and synergies among the top technologies and initiatives available.
Posted: 27 Mar 2014 | Published: 04 Mar 2014

Ping Identity Corporation
 
 
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