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Customer Experience

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Customer Experience White Papers (View All Report Types)
 
Do IT Teams Need UX Professionals to Deliver Great User Experiences?
sponsored by Mendix
WHITE PAPER: In order for your application to deliver the best user experience (UX), you need to have a deep understanding of your users, their needs, and their behaviors. How many UX professionals does your team need to deliver consistently and at scale? Read on to find out.
Posted: 22 Sep 2017 | Published: 15 Sep 2017

Mendix

Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

How to Establish Modern IT Service Support Without Breaking the Bank
sponsored by Cherwell
WHITE PAPER: Modern users digital literacy depends on bringing their own devices and applications into the workplace, so how can IT appease users without being pushed over the edge? This white paper outlines four key steps to strengthen IT enablement by developing an ongoing dialogue with users, customers, and partners.
Posted: 30 May 2017 | Published: 30 May 2017

Cherwell

How Service Management Is Transforming
sponsored by Cherwell
WHITE PAPER: IT service management (ITSM) is reaching far beyond traditional borders and spreading into every other aspect of your business. This expert analyst report gives you an overview of how the ITSM market is changing and presents 3 cases in a Q&A style to explore how different companies are approaching their ITSM strategies.
Posted: 12 Apr 2017 | Published: 29 Feb 2016

Cherwell

Vision Document Template
sponsored by OutSystems
WHITE PAPER: This helpful resource offers a vision guide for delivering any application with top-notch user experience throughout the lifecycle. Inside, you'll get a step-by-step outline (with tips) of what you need to consider during application development, from defining usage scenarios to prioritizing tasks to outlining navigation.
Posted: 05 Sep 2013 | Published: 05 Sep 2013

OutSystems

The Ten Must Haves for Secure Mobile Device Management
sponsored by Zenprise
WHITE PAPER: Businesses are changing their traditions as employees continue to adopt mobile phone practices. Enterprise mobility may be efficient, but it can also put important company data at risk. Learn more about how you can have secure mobile device management with this valuable resource.
Posted: 01 Aug 2012 | Published: 01 Aug 2012

Zenprise

Exploring Business and IT Friction: Myths and Realities
sponsored by BMC Software, Inc.
WHITE PAPER: This whitepaper explores the sources of friction between business users and IT and offers up recommendations on how to adjust your strategy to minimize these problems.
Posted: 27 Feb 2014 | Published: 17 Apr 2013

BMC Software, Inc.

What's your Customer Experience Advantage?
sponsored by SAP America, Inc.
WHITE PAPER: SAP Insider Article covering new SAP CRM innovations which help companies empower their employees, substantially improve the customer experience, and thereby achieve a competitive advantage.
Posted: 23 Mar 2011 | Published: 23 Mar 2011

SAP America, Inc.

Tablets Welcomed. How to Get Any Device, on Any Network Reliably and Securely
sponsored by Cisco
WHITE PAPER: Discover how you can embrace the tablet invasion into your workplace with an architectural network approach that will enhance user experience, mitigate security issues, and enforce effective management.
Posted: 24 Jul 2012 | Published: 30 Jun 2011

Cisco

Compuware Helps Best Buy Optimize Its Internet Channel
sponsored by Compuware
WHITE PAPER: Read up on how one company implemented an application performance management (APM) solution to ensure real-time availability and responsiveness for increased customer satisfaction.
Posted: 22 Oct 2013 | Published: 16 Apr 2013

Compuware
 
 
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