Access this white paper to learn how the Cisco training courses delivered by Global Knowledge are changing to provide hands-on experience with new collaborative capabilities to teach IT professionals everything there is to know about this new approach to communications.
In this case study, you'll learn how one industrial-materials handling organization implemented a social business environment to help streamline its business processes. Plus, discover why IT planning managers are saying that social functions and a direct link between communications make it possible to speed up business workflows.
This expert guide will help you decide which UC applications are best for the cloud. Access this exclusive guide to address the issues that accompany a move to the cloud, as well as provide criteria for evaluating providers that should be on your short list.
You need a customer communications management (CCM) approach that aligns with the customer's need for on-demand communication. This resource provides a seven-point checklist to help you choose the right CCM strategy for your business.
This informative webcast discusses how a managed unified communication strategy can help your organization overcome the security, performance, and management challenges that come with BYOD, and discusses how your organization can keep your mobile workforce productive and collaborative.
This whitepaper stacks up against each other the chat solutions and media servers that will set an underlying base for either custom video streaming or video chat products that you might consider building.
This exclusive paper discusses how collaboration is emerging as the next big game changer for customer service, providing practical examples and key insights into how four companies implemented collaboration technologies and used them to transform their customer service environments.
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