Optimizing the Order-to-Cash Process: Managing Documents throughout the Process
sponsored by Dolphin
WHITE PAPER:
This paper examines an array of solutions for SAP customers to optimize the Order-to-Cash processes in ways that contain costs and achieve optimum organizational efficiency, high customer retention and successful cash management.
Posted: 21 Oct 2009 | Published: 21 Oct 2009
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One-Stop Shop: Best Practices to Streamline your Service Desk
sponsored by Nimsoft, Inc.
WEBCAST:
Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.
Posted: 05 Jan 2012 | Premiered: 05 Jan 2012
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Dell and VMware: Driving a New Era of IT Efficiency
sponsored by Dell and VMware
PRODUCT OVERVIEW:
Dell and VMware deliver a powerful, integrated virtual infrastructure that delivers outstanding degrees of control and simplicity, freeing IT staff to focus on delivering services that differentiate the business. Read this solution brief to learn more!
Posted: 02 Jun 2010 | Published: 02 Jun 2010
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CA APM and CA APM Cloud Monitor
sponsored by CA Technologies.
VIDEOCAST:
In this videocast, learn how to achieve advanced application and infrastructure monitoring to ensure optimal business service performance – all with the fast, low-cost deployment of a Software as a Service (SaaS) solution.
Posted: 23 Jan 2012 | Premiered: 23 Jan 2012
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Create an Online Customer Feedback Loop with Your Call Center
sponsored by Tealeaf
WHITE PAPER:
Many retail financial services institutions (FSI) do not have any visibility or context outside of a single interaction channel. In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate.
Posted: 29 Sep 2011 | Published: 29 Sep 2011
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Virtual Clients for the Efficient Enterprise
sponsored by Dell, Inc. and Intel
WHITE PAPER:
By shifting the focus from physical systems to end-user digital identities, the Dell™ Flexible Computing framework helps simplify image management, hardware transitions, and security through central IT control of virtualized client devices.
Posted: 20 Jul 2010 | Published: 20 Jul 2010
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Your Guide to Mobile Bill Management Success
sponsored by Xigo
EBOOK:
This expert E-Book highlights best practices for improved mobile bill management and mobile bill consolidation.
Posted: 24 Oct 2011 | Published: 24 Oct 2011
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IT Service Management: Lay the foundation for reliable IT operations and support
sponsored by BMC-Accenture
WHITE PAPER:
As companies strive to improve performance, they typically encounter several challenges along the way. This white paper describes a few of these obstacles and explains why a service-oriented, lifecycle-based approach to management is essential.
Posted: 19 Aug 2011 | Published: 19 Aug 2011
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CW+: Quocirca Report: 21st century enterprise print services
sponsored by ComputerWeekly.com
WHITE PAPER:
Despite the huge growth in electronic communications, printed output, whether internally produced or externally procured, is still widely used in 21st century businesses.
Posted: 21 Oct 2011 | Published: 21 Oct 2011
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CW+: Compass: How to negotiate effective telecoms contracts
sponsored by ComputerWeekly.com
WHITE PAPER:
Effective negotiations and management of telecom contracts can have a measurable impact on a business’ financial performance.
Posted: 20 Oct 2011 | Published: 20 Oct 2011
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