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AMR ServicesWhite Papers (View All Report Types)
 
Want Personalized Service Delivery? Consider MyIT.
sponsored by BMC Software
WHITE PAPER: This whitepaper covers how users demand the same availability and performance from their work IT services and applications as they find from those they use in their spare time.
Posted: 20 Dec 2013 | Published: 20 Dec 2013

BMC Software

Why is the ITSM Market Moving to the Cloud?
sponsored by BMC Software, Inc.
WHITE PAPER: This whitepaper covers why organizations move their IT service desk tools to the cloud and the looks at eight benefits it can bring to your organization.
Posted: 08 Oct 2013 | Published: 08 Oct 2013

BMC Software, Inc.

Top 10 IT Service Management Next Practices
sponsored by Hewlett-Packard Company
WHITE PAPER: New challenges in the IT world, such as cloud computing, demand new tools and IT management practices. This guide outlines the implementation of new IT management and the benfits associated with doing so.
Posted: 26 Nov 2013 | Published: 26 Nov 2013

Hewlett-Packard Company

EMA/CXP Research Report: The Changing Role of the Service Desk in the Age of Cloud and Agile
sponsored by IBM
WHITE PAPER: This whitepaper reveals the results of a study that will show you how and why your IT service desk needs to adapt to the times.
Posted: 02 Apr 2014 | Published: 10 Apr 2013

IBM

Next Gen IT and the Cloud
sponsored by ServiceNow
WHITE PAPER: This valuable resource examines how IT is losing control over the enterprise and the need for change in the world of IT, and explores how cloud-driven technology can help you more successfully manage IT services.
Posted: 24 Jul 2013 | Published: 24 Jul 2013

ServiceNow

A Leap Forward for Retail Banking
sponsored by Hewlett-Packard Company
WHITE PAPER: Access this brief resource to learn about the evolution of retail bank branches, and why automation, speed, and security are critical factors in improving customer relationships and driving sales.
Posted: 27 Jan 2014 | Published: 27 Jan 2014

Hewlett-Packard Company

Aite Group Analyst Paper: Investigation Management for Fraud: Catch More Fraudsters More Efficiently
sponsored by IBM
WHITE PAPER: View this resource to learn more about the need for better investigative tools. It discusses the concern of moutning threats and what you can do to ensure your assets are protected.
Posted: 03 Oct 2013 | Published: 03 Oct 2013

IBM

Planning, Budgeting and Forecasting – A Software Selection Guide
sponsored by IBM
WHITE PAPER: This guide outlines a systematic approach to software evaluation and selection that aligns best practices and leading-edge technology with planning activities.
Posted: 07 Nov 2013 | Published: 07 Nov 2013

IBM

IT as a service provider: Accelerating business results
sponsored by Dell Software
WHITE PAPER: In this resource, learn how you can increase collaboration between business and IT, with a multi-cloud management technology. Read on to discover how it enables IT to take and maintain control over cloud operations, while seamlessly meeting all the needs of business users.
Posted: 31 Oct 2013 | Published: 23 Oct 2013

Dell Software

Mastering Risk with Business Forecasting
sponsored by IBM
WHITE PAPER: This paper discusses how it is risk management practices that play a key part of managing risk today, and shows how developing a more sophisticated understanding of risk and building the management capabilities to match can help organizations stay afloat during tumultuous times.
Posted: 06 Nov 2013 | Published: 06 Nov 2013

IBM
 
 
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