Telecommunication Services

WHITE PAPER: In enterprises that use a wide portfolio of telecom services, managing those services can consume substantial staff resources. This paper details a solution to free up time for other things by streamlining the management of networking services.

Posted: 22 Jan 2007 | Published: 22 Jan 2007

WHITE PAPER: The communications provider landscape is evolving as the demand for data—in fixed locations and on the move—outstrips the still growing demand for voice communications.

Posted: 24 Oct 2011 | Published: 24 Oct 2011

WHITE PAPER: In this brief resource, you will discover best practices for proactive outbound communications including 7 critical success factors for leveraging these tools and gaining competitive advantage.

Posted: 22 Mar 2012 | Published: 22 Mar 2012

WHITE PAPER: Read this white paper and learn about the business challenges and risks in existing manual ‘last mile’ processes dependent on different version spreadsheets, word processing files and unsecured emails, and the benefits and the value of automating ‘last mile’ processes.

Posted: 08 Feb 2012 | Published: 08 Feb 2012

WHITE PAPER: In February, 2009, Microsoft released their next major release, designated as R2, to their IP PBX product Office Communications Server (OCS) 2007. Several great features and enhancements to Microsoft's existing product make OCS 2007 R2 a significant contender in the Unified Communications (UC) marketplace.

Posted: 25 Jan 2010 | Published: 25 Jan 2010

WHITE PAPER: This whitepaper describes the different WAN and VPN options organizations have, and helps you figure out which would be the best for your particular needs.

Posted: 08 Mar 2012 | Published: 08 Mar 2012

WHITE PAPER: Read this paper and learn why automating The Last Mile of Finance can enable your organization to meet evolving requirements and reduce risk without increasing your costs. Gain insight into why upgrading your Last Mile processes is essential to remaining in line with regulatory reporting and compliance initiatives.

Posted: 09 May 2012 | Published: 09 May 2012

WHITE PAPER: This brief white paper covers 9 critical capabilities to demand from your interactive voice response (IVR) cloud hosting provider.

Posted: 13 Mar 2012 | Published: 13 Mar 2012

WHITE PAPER: With a transition to new endpoints, capabilities and services, changes are on thehorizon for videoconferencing, and the emphasis is now shifting to improvingendpoint coverage and adding reach.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: Discover what the Information Technology Infrastructure Library (ITIL) is and what benefits your organization can gain from leveraging this set of best practices, such as improved service delivery and increased agility.

Posted: 16 Apr 2012 | Published: 16 Apr 2012