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Enterprise IP Contact Centers White Papers (View All Report Types)
 
ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

Headsets in an IP Telephony Environment: Enabling Real-Time Collaboration
sponsored by Plantronics, Inc.
WHITE PAPER: A well-chosen headset can help to enhance the VoIP experience even when the network is not performing optimally. Read this white paper to learn the benefits of evaluating and selecting the right headset for your VoIP environment.
Posted: 01 May 2007 | Published: 01 Sep 2006

Plantronics, Inc.

Five Steps to Ensuring a Successful VoIP Migration
sponsored by inContact
WHITE PAPER: This paper presents five key steps that will ensure a successful migration from legacy voice technology to VoIP in a contact center or enterprise environment. Continue reading to learn more about these five steps and learn how they can help you.
Posted: 22 Sep 2010 | Published: 22 Sep 2010

inContact

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

New ShoreTel IP Telephony Solution a Hole in One for Tiger Woods Foundation Headquarters and Learning Center
sponsored by ScanSource & ShoreTel
WHITE PAPER: Discover how one organization replaced their legacy PBX-based telephone system with an IP telephony system which helped increase flexibility, mobility, and productivity.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

Roadmap for Implementing a Multi-Site IP Contact Center
sponsored by Avaya Inc.
WHITE PAPER: Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure.
Posted: 20 May 2008 | Published: 01 Mar 2007

Avaya Inc.

White paper: Now that you have a Microsoft Private Cloud. What are you going to do with it?
sponsored by Rackspace
WHITE PAPER: This white paper investigates the primary considerations for maximizing your investment in Microsoft Private Cloud. Learn how to enable self-service, take advantage of SDN, messaging services, and more.
Posted: 11 Aug 2016 | Published: 11 Aug 2016

Rackspace

Realising Possibilities in the Cloud: The Need for a Trusted Broker
sponsored by BT
WHITE PAPER: Managing workloads across hybrid environments demands converged skills that few enterprises or suppliers currently possess. It's important that enterprises remain vigilant and demand more from their cloud suppliers. In this white paper, find out the top 5 credentials suppliers should have to make it on your shortlist.
Posted: 22 Aug 2016 | Published: 29 Aug 2014

BT

Staying Ahead of the Competition by Cutting Costs and Deploying SAP Systems Faster
sponsored by IBM
WHITE PAPER: Uncover how IT-Informatik simplified and optimized its SAP application hosting and cloud services in this case study. Explore the set of technology they adopted to gain homogeneous, cross-platform administration cuts costs and enabled 75% faster SAP applications deployment.
Posted: 18 Aug 2016 | Published: 30 Oct 2015

IBM
 
 
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