Enterprise IP Contact Centers

WHITE PAPER: Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels.

Posted: 27 Mar 2012 | Published: 27 Mar 2012

WEBCAST: Watch this webcast to learn about virtualization solutions you can leverage to streamline deployments. Discover how easy it can be to lower operating costs, improve performance, and increase server utilization.

Posted: 06 Apr 2012 | Premiered: 06 Apr 2012

WHITE PAPER: This 2012 IT skills and salary report analyzes the responses of over 9,500 IT pros to explore the relationship between training, salary, and an employee’s sense of professional satisfaction. Find out which jobs pay the most and which employees are the most satisfied.

Posted: 30 Apr 2012 | Published: 30 Apr 2012

EBOOK: Uncover the 6 IT professionals recognized for their contributions to cultural innovation, technological advancement, business harmonization, green IT, and customer experience. Review exclusive Q&A with each winner as they discuss their thoughts on top trends including cloud computing, social media, millennials, video-conferencing, and more.

Posted: 23 May 2012 | Published: 23 May 2012

VIDEO: This exclusive interview with Sr. Systems Manager of Blue Cross Blue Shield Florida, Victor Miller, discusses how Blue Cross Blue Sheild optimized their development and operations with a system that improves collaboration between the teams.

Posted: 27 Apr 2012 | Premiered: 27 Apr 2012

WHITE PAPER: Data center infrastructure management (DCIM) offers data center managers countless benefits as it brings facilities and IT together to achieve increased availability, efficiency, and cost savings. Access this white paper to discover what components make up an enterprise-grade DCIM strategy and what to look for in a DCIM vendor.

Posted: 15 May 2012 | Published: 15 May 2012

EBOOK: This expert e-book discusses the value of virtualization and provides insights on the significant advantages it can offer your organization. Discover how easy it can be to simplify your infrastructure, speed application rollouts, and cut costs.

Posted: 04 Apr 2012 | Published: 04 Apr 2012

WEBCAST: Access this informative webcast to uncover an innovative resolution to the age-old development (dev) and operations (ops) divide. Discover an IT service management strategy that integrates dev and ops teams to promote collaboration through a method that is easy-to-use, offers end-to-end visibility, and takes a process-based approach.

Posted: 22 May 2012 | Premiered: 22 May 2012

EZINE: This week's Computer Weekly examines how the Football Association's IT director is using technology to help improve the prospects for the England national team. Our Buyer's Guide to government IT looks at the future of open source in the public sector and we report from Infosec 2012 on the rising number of cyber attacks. Read the issue now.

Posted: 30 Apr 2012 | Published: 30 Apr 2012

CASE STUDY: Access this exclusive case study to gain insight on how Netherlands Railways, the nation's largest and Europe's busiest, was able to save € 20 million annually by crafting an optimized operating plan that improves service quality, reduces costs, and provides guidance for future infrastructure investments.

Posted: 18 May 2012 | Published: 18 May 2012