Business Service Management Software

WHITE PAPER: Successful execution of an SOA strategy, combined with the release of the business value contained in legacy systems, can bring five proven benefits to the enterprise. Functioning as both a software development environment and a delivery framework, SOA provides a mechanism for defining business services and operating models.

Posted: 12 Mar 2012 | Published: 24 Jul 2008

WHITE PAPER: In a world of mobility, virtualization, and cloud computing, IT services are constantly changing. To serve the business more effectively, IT needs a new approach to managing operations. This white paper introduces a new methodology called business service management (BSM). Discover how this management approach improves your overall service quality.

Posted: 22 Dec 2011 | Published: 22 Dec 2011

WHITE PAPER: Read this paper to learn how Vodafone Ireland achieved a 300% ROI when it replaced its reactive, introspective, fragmented IT operations processes with a more effective, integrated, end-to-end IT management framework.

Posted: 20 Dec 2011 | Published: 14 Dec 2011

WHITE PAPER: This paper details how HP's Business Service Management System worked for various companies.

Posted: 19 Dec 2011 | Published: 19 Dec 2011

WHITE PAPER: In March 2010, Microsoft commissioned Forrester Consulting to examine the total economic impact that enterprises may realize by upgrading from Microsoft Office 2007 to Microsoft Office 2010.

Posted: 25 Oct 2011 | Published: 17 May 2010

WHITE PAPER: In December 2009, Microsoft commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) that enterprises may realize by deploying Microsoft SharePoint Server 2010.

Posted: 25 Oct 2011 | Published: 17 May 2010

WHITE PAPER: Sterling Fax Conversion Services automate the processing of faxed and paper-based purchase orders and invoices, resulting in improved productivity and reduced headcount, while increasing data accuracy and reducing cycle times.

Posted: 21 Oct 2011 | Published: 04 Feb 2011

WHITE PAPER: Most companies have pay rule environments with some complexity, such as multiple states and shift differentials or collective bargaining agreements.

Posted: 20 Oct 2011 | Published: 14 Mar 2011

WHITE PAPER: When IBM Cognos users complement their deployments with formal training services, end users become more productive, report building costs are reduced, and more end users adopt IBM Cognos tools such as BI and PM.

Posted: 20 Oct 2011 | Published: 29 Dec 2010

WHITE PAPER: IT is moving from being a point of differentiation for an organisation towards becoming a point of constraint.

Posted: 20 Oct 2011 | Published: 05 Jan 2011

WHITE PAPER: In recent years C-level executives in many of the world's largest and most successful organizations have been forced to introduce a wide range of cost-cutting measures as macroeconomic forces continue to create a challenging and uncertain trading environment.

Posted: 20 Oct 2011 | Published: 06 Jan 2011

WHITE PAPER: In late 2010, Skillsoft asked KnowledgeAdvisors, the world's largest learning analytics firm, to conduct an independent study to determine the value that SkillSoft training provides to individuals and organizations. Check out this white paper to explore the results of this study and key findings.

Posted: 28 Aug 2012 | Published: 28 Feb 2011

WHITE PAPER: Read this paper to learn about a service management solution that's optimized for IBM's System z, but compatible with other distributed systems, that provides the end-to-end visibility, control and automation for optimum business service delivery and IT infrastructure management.

Posted: 14 Feb 2012 | Published: 30 Apr 2008

WHITE PAPER: In this white paper, Rajesh K. Gupta, Electronic Arts' senior manager of applications for business intelligence (BI) and data services, explains how EA avoids many costly problems due to timely data access. Read this now to gain insight into how EA deployed job scheduling software and what benefits it reaped by doing so.

Posted: 20 Jan 2012 | Published: 20 Jan 2012

WHITE PAPER: Crystal Reports Server software offers small businesses and mid size companies a proven reporting and dashboard solution on a single server. It addresses the complete reporting process – from data access and report and dashboard design to report management and delivery, including content integration with portals and enterprise applications.

Posted: 25 Feb 2010 | Published: 24 Feb 2010

WHITE PAPER: This paper explains ASG's unique, automated solution for discovery and dependency mapping for change and configuration management.

Posted: 23 Feb 2010 | Published: 23 Feb 2010

WHITE PAPER: This paper outlines the maturity steps involved in the progression towards proactive Business Service Management (BSM) and explains how ASG's metaCMDB helps secure its seamless adoption.

Posted: 22 Feb 2010 | Published: 22 Feb 2010

WHITE PAPER: This white paper looks at two of the most fundamental and conflicted concepts surrounding these requirements: BSM and the CMDB system, focusing on CMDB requirements as they support a BSM strategy, and highlighting ASG's offerings in that context.

Posted: 22 Feb 2010 | Published: 22 Feb 2010

WHITE PAPER: This white paper discusses the increased demand placed on financial services organizations to improve their straight-through processing (STP) levels across all business units.

Posted: 11 Sep 2009 | Published: 01 Sep 2009

WHITE PAPER: Increasing cost controls and unpredictable cost increases are leading many enterprises to rethink how they support their business-to-business (B2B) operations. As a result, many enterprises are choosing to outsource B2B integration by partnering with a managed services provider.

Posted: 11 Sep 2009 | Published: 01 Sep 2009

WHITE PAPER: The explosive growth of virtualization is rapidly breaking down the connection between infrastructure and application performance. Learn how to thrive despite increasingly complex environments.

Posted: 10 Feb 2009 | Published: 10 Feb 2009

WHITE PAPER: Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement.

Posted: 18 Jun 2008 | Published: 01 Aug 2008

WHITE PAPER: Learn about a business process integration suite that enables managing batch jobs and real-time processes as a single business service.

Posted: 01 Nov 2006 | Published: 01 Nov 2006