This exclusive report examines "next-generation ITSM" and its contributions towards changing IT and business requirements. Download now to compare advances with the risks of staying with legacy ITSM models and evaluate the risks of "doing nothing" and allowing legacy ITSM to persist.
German investment banking giant Deutsche Bank is opening a division focused on innovation as part of its plan to digitise all business operations. Read more details in this edition of CW Europe.
Inside this Forrester analysis, find out how the top 15 enterprise service management providers stack up against each other in Q4 2019. Using 23 unique evaluation criteria, learn how each provider matches up against common infrastructure and operations demands.
Inside, learn about the eight most common mistakes that IT pros make when it comes to monitoring and troubleshooting – and read through takeaways and examples that explain how to tackle them.
Read about a cutting-edge ITSM platform that uses graphical tools to configure and deploy new applications – all without any installation steps or having to write additional lines of code.
5G is more than just a radio upgrade. It’s a platform for innovation that allows telecommunications service providers to embrace new businesses models and tap into new revenue streams. In this use case, learn how service providers can start streamlining, simplifying and automating the way they create, deliver and assure their services.
Download this e-book for 5 methods of improving service management to increase client satisfaction and a discussion on the benefits of using a professional services automation (PSA) solution with remote monitoring and management.
Long-term 5G profitability and cost of operation KPIs will only be achieved with a shift to a real-time digital operating model. That will require a major change in business strategy and IT delivery models for Telcos. In this white paper, explore 5 key questions the Telco C-suite should be asking to help them plan for the 5G era.
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