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UNI Reports
 
Solution Spotlight: Creating a Strong Customer Experience Management Strategy
sponsored by SearchCRM
EGUIDE: In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.
Posted: 05 Dec 2012 | Published: 05 Dec 2012

SearchCRM

The Banking Industry Architecture Network and TOGAF
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This paper from the Open Group reveals how banks can benefit from combining complementary industry frameworks on enterprise architecture.
Posted: 20 Feb 2012 | Published: 20 Feb 2012

ComputerWeekly.com

8 Biggest Mistakes IT Practitioners Make
sponsored by Splunk
WHITE PAPER: Inside, learn about the eight most common mistakes that IT pros make when it comes to monitoring and troubleshooting – and read through takeaways and examples that explain how to tackle them.
Posted: 13 Feb 2019 | Published: 13 Feb 2019

Splunk

Agile Development: Quickly Create Applications and System Enhancements
sponsored by ServiceNow
CASE STUDY: Agile transformation must start somewhere, and at UW Health it was their ITSM Team. Over a two-year period, they completely reloaded the entire ServiceNow platform — which went from being a cumbersome tool to a valued asset. Learn about UW’s experience in this case study.
Posted: 20 Nov 2019 | Published: 20 Nov 2019

ServiceNow

The Open Group - Cloud Computing guide to interoperability and portability
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This guide from the Open Group offers advice to businesses on how to avoid supplier "lock-in" when you move data into the cloud.
Posted: 05 Jul 2013 | Published: 05 Jul 2013

ComputerWeekly.com

SOA Reference Architecture
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: Download the Open Group Service-Oriented Architecture reference architecture.
Posted: 17 Jan 2012 | Published: 17 Jan 2012

ComputerWeekly.com

Dirk Hohndel on Intel and the Linux Foundation
sponsored by Intel
VIDEO: In this video, Dirk Hohndel, Chief Linux and Open Source Technologist at Intel, discusses the importance of standards organizations like the Linux Foundation as well as thought on the future of Open Source at Intel.
Posted: 01 Nov 2010 | Premiered: 01 Nov 2010

Intel

Project Management Network Diagram: A Tool for Understanding the PM Life Cycle
sponsored by Global Knowledge
WHITE PAPER: The Project Management Network Diagram (PM Network Diagram) provides a visual illustration of the project management life cycle (in terms of the chain of events that take place in a project).
Posted: 06 Jul 2006 | Published: 01 Jan 2005

Global Knowledge

The Changing Role of the CIO
sponsored by Hewlett-Packard Enterprise
PRESENTATION TRANSCRIPT: This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more.
Posted: 28 Nov 2012 | Published: 28 Nov 2012

Hewlett-Packard Enterprise

The 7 Deadly Skills Your IT Team Should Possess
sponsored by Skillsoft
WHITE PAPER: This resource examines IT skill shortages, how to minimise them within your company, and 7 deadly skills that your IT team should possess.
Posted: 18 Apr 2012 | Published: 18 Apr 2012

Skillsoft
 
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