Is the Back Office Ready for a Technology Refresh
sponsored by Transverse
PRESENTATION TRANSCRIPT:
In order to remain competitive and grow, service providers must increase revenue through value-added services and build innovative new business models, while reducing capital and operating expenses. Read this presentation transcript, taken from the mediacast of the same name, to learn more.
Posted: 28 May 2009 | Published: 28 May 2009
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The Value of Billing Transformation in an Economic Downturn
sponsored by Amdocs Management LTD
WHITE PAPER:
To cope and thrive through the economic downturn, service providers look to reducing the cost to serve and generating new revenues even more. Service Providers' billing infrastructure is a key imperative for both strategies. To address cost reduction, service providers must look at the two main drivers in this paper.
Posted: 20 Jul 2009 | Published: 01 Jul 2009
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A Day in the Life of an IT Remote Support Agent
sponsored by LogMeIn RescueAssist
WHITE PAPER:
Remote support agents can’t help but take their work home with them – it’s in the job description. Click inside to step through the day-to-day life of a remote support agent as they provide critical IT support from work, home, and even the local coffee shop.
Posted: 16 Oct 2019 | Published: 16 Oct 2019
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Data Enrichment Will Be the New Correlation
sponsored by Kentik
RESOURCE:
Data is only as valuable as the analytics tools used to extract insights. In the world of IT operations, this is especially true. That's where AIOps is intended to come into play. Jump inside this blog post to learn about the three primary analytics areas where AIOps practices shine the brightest.
Posted: 21 Aug 2019 | Published: 26 Jul 2019
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5 Stages of Incident Management and How to Improve Them
sponsored by Atlassian
WHITE PAPER:
Download this guide to learn about the five core stages of the modern incident management process – and why understanding the ins-and-outs of each stage is so important in today's world.
Posted: 08 Jul 2019 | Published: 08 Jul 2019
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6 Steps to Successful Capacity Management
sponsored by BMC
WHITE PAPER:
Inside this 12-page guide, uncover 6 IT infrastructure best practices that can help you smooth out capacity inconsistencies across your entire stack – including on-prem and cloud.
Posted: 17 May 2019 | Published: 17 May 2019
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Taking the Next Steps Towards the Data-Driven Enterprise
sponsored by Pure Storage
WHITE PAPER:
The following white paper offers 4 strategic storage recommendations that will help you advance your DX initiatives and ensure your data-driven organization is operating at peak performance. Download now to get started.
Posted: 09 Oct 2019 | Published: 09 Oct 2019
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Patrick and NTT ICT Switch Portside Operations to Hyperconverged in Under a Month
sponsored by NTT
CASE STUDY:
Based on the robust disaster recovery and data reduction capabilities, discover how Patrick Terminals used hyper-converged infrastructure (HCI) to cost-effectively eliminate their IT complexity and get their app performance back up to speed.
Posted: 09 Sep 2019 | Published: 09 Sep 2019
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What to Expect from AIOps in 2019
sponsored by ServiceNow
ESSENTIAL GUIDE:
Jump into this E-Guide to learn how AIOps – the collective term for AI-infused IT automation technology – can impact IT operations from the ground up, and what developments to look over the course of 2019.
Posted: 30 Apr 2019 | Published: 29 Apr 2019
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Infographic: 2019 IT Priorities - UKI
sponsored by ComputerWeekly.com
EGUIDE:
In this infographic, we shine a light on our 2019 IT Priorities survey results. Discover what IT departments are investing in and how much budgets are increasing by. Taken from a study of 222 respondents from across the United Kingdom and Ireland.
Posted: 20 May 2019 | Published: 20 May 2019
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