Telecom Billing

PRESENTATION TRANSCRIPT: In order to remain competitive and grow, service providers must increase revenue through value-added services and build innovative new business models, while reducing capital and operating expenses. Read this presentation transcript, taken from the mediacast of the same name, to learn more.

Posted: 28 May 2009 | Published: 28 May 2009

WHITE PAPER: To cope and thrive through the economic downturn, service providers look to reducing the cost to serve and generating new revenues even more. Service Providers' billing infrastructure is a key imperative for both strategies. To address cost reduction, service providers must look at the two main drivers in this paper.

Posted: 20 Jul 2009 | Published: 01 Jul 2009

CASE STUDY: While a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out.

Posted: 30 Apr 2019 | Published: 30 Apr 2019

PRODUCT OVERVIEW: Jump inside this white paper to learn how ServiceNow's AIOps platform employs machine learning, natural language processing, advanced analytics and more to cut through event noise and give IT support professionals some breathing room.

Posted: 24 Jul 2019 | Published: 20 Feb 2019

ESSENTIAL GUIDE: Jump into this E-Guide to learn how AIOps – the collective term for AI-infused IT automation technology – can impact IT operations from the ground up, and what developments to look over the course of 2019.

Posted: 30 Apr 2019 | Published: 29 Apr 2019

ANALYST REPORT: Read this Evaluator Group report to determine if your company would benefit from HCI. The details include HCI deployment models and use cases, buying decision factors, HCI products and vendors, and more.

Posted: 20 Jun 2019 | Published: 20 Jun 2019

EZINE: In this week's Computer Weekly, we visit the new campus of Chinese networking supplier Huawei, to find out what the firm thinks of the controversy raging about the security of its products. Our latest buyer's guide examines storage optimisation technologies. And we look at the latest developments for technology in schools. Read the issue now.

Posted: 26 Apr 2019 | Published: 30 Apr 2019

WHITE PAPER: Dive into this white paper to explore the financial perks a cloud-based service desk system can bring to the table – including streamlined contract management, reduced significantly reduce maintenance costs, and low to zero up-front investment.

Posted: 05 Jun 2019 | Published: 05 Jun 2019

WHITE PAPER: In this round table discussion from Oracle, experts in the private equity industry pull their thoughts together to discuss what technologies private equity firms are adopting, and how these technologies can help in the value creation process.

Posted: 04 Jun 2019 | Published: 04 Jun 2019

WHITE PAPER: Under the pressures of digital transformation, IT departments around the world are scrambling to find innovative new ways to support business growth. Download this white paper to learn about the three essential elements that comprise every successful digital transformation strategy – and how to incorporate them into your own.

Posted: 26 Aug 2019 | Published: 26 Aug 2019