5 Keys to Successful Digital Transformation
sponsored by Citrix
ANALYST BRIEF:
According to a recent study from Bain & Co., only 8% of enterprises are actually achieving their planned digital transformation objectives – leaving a whopping 92% of companies struggling to keep up. Inside this executive summary from IDG, learn the top five keys to shifting your enterprise from the 92% into the elite 8%.
Posted: 07 May 2020 | Published: 07 May 2020
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Reducing MTTR the Right Way: 10 Best Practices
sponsored by New Relic
WHITE PAPER:
MTTR — or mean time to resolution — is one of the most widely used metrics in the systems reliability toolbox. It’s also one of the most misunderstood. Jump inside this guide to learn 10 best practices designed to help your team better utilize and reduce MTTR.
Posted: 18 May 2020 | Published: 18 May 2020
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Top 3 'Gotchas' in a ServiceNow Contract
sponsored by ClearEdge
WHITE PAPER:
Many of the standard terms in contracts are confusing and one-sided. This e-book from ClearEdge provides tactics to sidestep built-in cost increases, avoid being forced to buy new products to get functionality you already have, and negotiate and close loopholes on renewal rates.
Posted: 28 May 2020 | Published: 28 May 2020
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Negotiating with ServiceNow
sponsored by ClearEdge
WHITE PAPER:
In this guide, you'll learn how to overcome obstacles to a successful negotiation, the 5 best ways to incentivize your rep to discount, and critical information to keep close to the vest to get the most for your budget dollars.
Posted: 28 May 2020 | Published: 28 May 2020
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The ConnectWise Difference
sponsored by ConnectWise
WHITE PAPER:
Jump inside this resource to learn more about ConnectWise’s portfolio of software solutions, integration platforms, and its extensive global community and how they can impact you managed service business. Plus, read through a collection of case studies from ConnectWise partners to see the benefits they earned in the real world.
Posted: 29 Apr 2020 | Published: 29 Apr 2020
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HP Thin Clients for Business Process Outsourcing
sponsored by HPE
WHITE PAPER:
Access this paper to learn how HP Thin Clients can provide versatility across workplaces, workstyles, and workforces for your organization.
Posted: 24 Mar 2020 | Published: 24 Mar 2020
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How ITSM Can Support an Emergency Response Plan
sponsored by Ivanti SEA
RESOURCE:
How exactly can ITSM tools help emergency responders? Inside this blog post, find out various ways that ITSM solutions can be customized to both the IT and non-IT related processes associated with emergency response objectives.
Posted: 20 Apr 2020 | Published: 26 Mar 2020
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The Role of Converged and Hyper-converged Infrastructure in IT Transformation
sponsored by Dell Technologies, Intel® and VMware
ANALYST REPORT:
This ESG research report details the quantified benefits of using CI/HCI in your organization, validated by a survey of 4,000 IT executives. Read on to see how your colleagues responded to questions around OpEx savings, time spent on systems management, and more.
Posted: 12 May 2020 | Published: 12 May 2020
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HP Thin Clients for Healthcare
sponsored by HPE
WHITE PAPER:
Read on to learn how HP Thin Clients are trusted by healthcare institutions around the world to help them support strict data privacy standards, deliver reliability, and streamline IT.
Posted: 24 Mar 2020 | Published: 24 Mar 2020
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eBook: IT Service Excellence Tool Kit
sponsored by ConnectWise
EBOOK:
Save a copy of this 122-page eBook to learn how to ensure your service desk is operating at its maximum potential – and how to configure it to deliver enhanced results to your clients.
Posted: 29 Apr 2020 | Published: 29 Apr 2020
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