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VIDEO: Neil Lavelle leads the engineering team at 8x8. His approach to communication helps the 8x8 team and their customers succeed. In this short video, Neil answers a number of questions about how he navigates the communication aspect of his job.

Posted: 17 Feb 2021 | Premiered: 17 Feb 2021

WHITE PAPER: This white paper offers 5 ITSM best practices that can help your IT services team provide employees with the support and services they expect while keeping costs low. Key best practices include providing remote IT services, separating incidents from service requests and making better use of service delivery data. Download now to read more.

Posted: 01 Feb 2021 | Published: 01 Feb 2021

DATA SHEET: Organizations of all sizes in all industries face a greater urgency to deliver a more agile, secure, cost-effective and collaborative digital communications experience. In this brief, learn what customers should look for in a cloud communications service provider.

Posted: 17 Feb 2021 | Published: 17 Feb 2021

EBOOK: Open up this 40 page eBook to jumpstart your organization’s agile journey with ITIL 4, including how to build a high-velocity service team and top practice areas for transforming the ways IT teams work. Plus, best practices for bringing agile and DevOps into ITSM.

Posted: 17 Feb 2021 | Published: 17 Feb 2021

PRODUCT OVERVIEW: Download this product overview to take a look at the ThinkSmart Hub 500 Skype Room System, promising to simplify meetings with key features, including Dolby Premium audio, Intel Core i5 performance, Integrated AIO design and more.

Posted: 11 Jan 2021 | Published: 11 Jan 2021

EGUIDE: In today’s unpredictable world, businesses must be ready to respond to challenges with confidence, and unified communications is the foundation of this response. By reading this expert guide, you can explore 6 tangible benefits of unifying your communications strategy to keep your business productive, agile and cost-effective.

Posted: 04 Jan 2021 | Published: 29 Dec 2020

WHITE PAPER: Powered by innovations from IBM Research, IBM Cloud Pak for Watson AIOps empowers your SREs and IT operations teams to move from a reactive to proactive posture towards application-impacting incidents. Use AI across every aspect of your IT operations toolchain to improve resiliency and efficiency. Download the whitepaper now, let IBM guide you.

Posted: 19 Jan 2021 | Published: 19 Jan 2021

CASE STUDY: Originally, Twitter was using email for internal service requests, but had no easy way to track, manage or route requests to the appropriate agent. Read up on this case study to see how one leading vendor was able to help Twitter implement a customer portal platform to reduce email support and learn how you can do the same in your organization.

Posted: 16 Feb 2021 | Published: 16 Feb 2021

EBOOK: It can take up to 200 days to identify a security breach – which is a long and costly period of time for a company of any size. Download this eBook to discover the various ways your MSP can protect itself and your customers, including how to determine the right security assessment, how to protect the MSP in the future and more.

Posted: 25 Jan 2021 | Published: 25 Jan 2021

WHITE PAPER: Vonage’s video API saw a 600% increase in video minutes from April to July of 2020, and this helped businesses get through the COVID-19 pandemic. See this report, presented by Vonage, to learn about the massive increase of video usage by region.

Posted: 11 Dec 2020 | Published: 11 Dec 2020