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WHITE PAPER: Access this whitepaper to learn how to create the ideal self-service experience for your IT service customers.

Posted: 16 Nov 2018 | Published: 16 Nov 2018

RESOURCE: In this analyst report, find out how the top nine ITSM tools on today's market stack up against one another. Explore the strengths, cautions, and adoption trends around each offering to get a better idea which one matches the needs of your I&O team – and which ones to avoid.

Posted: 10 Oct 2018 | Published: 16 Aug 2018

EZINE: It's hardly surprising that the Netherlands is pioneering smart cities. The tech-savvy nation is already planning to have a digital port in Rotterdam with automated ships. Now, according to one Dutch academic, "almost every Dutch municipality is doing something with smart technology".

Posted: 03 Aug 2018 | Published: 09 Aug 2018

EZINE: GDPR becomes law at the end of this month, so we take a look at how organisations in the Netherlands are preparing for it. Cover your eyes if you are squeamish as you only have days left to get things right.We lead this issue with a story published in February, so perhaps things have changed. But if not, some organisations should be concerned.

Posted: 01 May 2018 | Published: 01 May 2018

WHITE PAPER: Service desk technology powered by AI and automation can be intimidating. Dip your toes into the water with this guide, which highlights the six core features that a modern service desk should offer, and how new technology like automation can be used to get there.

Posted: 09 Aug 2018 | Published: 09 Aug 2018

WHITE PAPER: IT often has too much on their plates to realize any of the purported competitive advantages that disruptive technology and automation can bring to the business. Jump into this guide to learn about five business and technology challenges that are driving IT consolidation strategies in an effort to simplify infrastructure management.

Posted: 16 Jul 2018 | Published: 31 Jan 2018

WHITE PAPER: With more than 310 million active user accounts and 44% of all online retail sales in the US going through the marketplace, this e-commerce giant's influential position continues to expand. In this e-book, uncover some of the most important strategies that online retailers and manufacturing brands should employ to succeed on Amazon.

Posted: 05 Oct 2018 | Published: 05 Oct 2018

WHITE PAPER: Learn how a service desk provider specializing in the healthcare IT used top-of-the-line ITSM and ITIL strategies to ensure 24-hour support, keeping patient care the number one priority.

Posted: 04 Sep 2018 | Published: 04 Sep 2018

WHITE PAPER: Through the eyes of their IT support manager, find out how this disruptive player in the energy industry re-aligned their IT strategies in conjunction with an aggressive company goal of 600% growth – and did so successfully.

Posted: 04 Sep 2018 | Published: 31 Dec 2017

WHITE PAPER: An inefficient ITIL can be a major setback for developers and heighten the risk of service disruptions and noncompliance. In this case study, learn more about how one company turned their ITSM strategy on its head using intelligent service management technology.

Posted: 13 Apr 2018 | Published: 13 Apr 2018