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Get Better, Faster, Cheaper IT Service Through AI Capabilities sponsored by ServiceNow EBOOK: It's time to move IT beyond the traditional "better, faster, cheaper — pick any two" conundrum. With the help of AI, virtual agents, and machine learning, organizations can tap into these technological innovations to improve operations across all three variables. Read this ebook to learn how. Posted: 29 Apr 2019 \| Published: 20 Apr 2019 TOPICS: IT Management \| IT Service Centers \| IT Service Management \| IT Services \| IT Systems

CW Middle East ezine January 2019 sponsored by ComputerWeekly.com EZINE: Oil may be the main fuel to the economies of the Middle East, but the region is trying to break from its reliance on the black stuff. This ezine has already featured articles about the UAE and Saudi Arabia diversifying their economies, with particular interest in fintech. Posted: 04 Jan 2019 \| Published: 04 Jan 2019 TOPICS: Artificial Intelligence \| Computer Hardware \| Computer Software Industry \| Financial Services \| IT Best Practices \| IT Consulting Services \| IT Industry \| IT Management \| IT Services \| IT Spending \| IT Systems

5 Reasons to Make Virtual Support Agent Adoption a Priority sponsored by Serviceaide WHITE PAPER: Inside, find a list of five reasons to consider a virtual support agent, including improved service user experiences, increased automation opportunities, and more. Posted: 03 May 2019 \| Published: 03 May 2019 TOPICS: IT Best Practices \| IT Management \| IT Service Management \| IT Services \| IT Systems

Escaping the Traditional Role of IT for Something Better sponsored by ServiceNow EBOOK: Open this eBook to learn how IT can escape its traditional role for a value-added role with the help of intelligent and automated toolkits – freeing up IT's time to focus on big-picture projects rather than toiling away on manual (and highly repetitive) maintenance tasks. Posted: 10 Oct 2018 \| Published: 10 Oct 2018 TOPICS: Artificial Intelligence \| IT Best Practices \| IT Management \| IT Service Management \| IT Services \| IT Systems

Covid-19 & the New Normal for E-commerce sponsored by Tala Security WHITE PAPER: While online shopping has increased dramatically since the beginning of the pandemic, so too have threats targeting shoppers and other users. In fact, Magecart attacks have increased by 20%. Read on to explore how COVID-19 is shifting the e-commerce landscape and discover the long-term implications of these changes. Posted: 20 Aug 2020 \| Published: 20 Aug 2020 TOPICS: Cybersecurity \| eCommerce \| eCommerce Services \| Hackers \| Malware \| Mobile Device Management \| Security \| Security Architectures \| Security Best Practices \| Security Event Management \| Security Infrastructure \| Security Management \| Security Managers \| Security Policies \| Security Software \| Security Spending \| Security Standards \| Security Systems \| Security Threats \| Web Application Security \| Wireless Security

The KPIs You Should Be Measuring but Probably Aren’t sponsored by ConnectWise WHITE PAPER: This white paper explains how MSPs can measure performance and evaluate their relationships with clients, improve service with those clients, and increase loyalty. Download now to learn how to accurately calculate the KPIs that are critical for MSPs, such as revenue valuation, customer acquisition cost, and more. Posted: 08 Sep 2020 \| Published: 08 Sep 2020 TOPICS: IT Management Services \| IT Outsourcing Services \| IT Services

Real Use Cases for IT Service Management Virtual Agents sponsored by Serviceaide CASE STUDY: While a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out. Posted: 30 Apr 2019 \| Published: 30 Apr 2019 TOPICS: IT Management \| IT Service Management \| IT Services \| IT Systems \| IT Workforce

HPE and Veeam Greenlake Video sponsored by Veeam Software WEBCAST: With a consumption-based data protection solution, your organization can speed up time to market, improve resource management, and ensure you always have capacity ahead of demand. View this webcast to learn 5 quantifiable improvements realized after folks switched to a single pane of glass data management solution such as this one. Posted: 31 Jan 2020 \| Premiered: Feb 28, 2019 TOPICS: Data Governance \| Data Integration \| Data Loss Prevention (DLP) \| Data Management \| Data Management Software \| Data Recovery \| Data Replication \| Data Security \| Data Storage \| IT Governance \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| IT Spending \| IT Systems

ARMA Modernizes Polish Farming Sector Services with Red Hat sponsored by Red Hat CASE STUDY: Access this white paper to learn about the Red Hat solution that ARMA implemented, discover the 3 key benefits that that it provided them, and see how it inspired change through Poland’s public sector. Posted: 08 Sep 2020 \| Published: 08 Sep 2020 TOPICS: IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Services

IT Operations Management Book of Knowledge sponsored by ServiceNow WHITE PAPER: Inside this eBook, find a recap of ServiceNow’s IT operations management (ITOM) breakout sessions, thought leadership presentations, and customer speakers—all divulging industry-leading ITOM practices and strategies. Posted: 21 Oct 2020 \| Published: 21 Oct 2020 TOPICS: IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Managers \| IT Service Management \| IT Services

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