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Computer Weekly - 31 March 2020: Can the internet take the strain?
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, as millions of people work from home, we examine the measures in place to make sure the internet stays up and running. Our latest buyer's guide looks at the best practice in application modernisation. And we find out how IT leaders are tackling the skills shortage to recruit the best tech talent. Read the issue now.
Posted: 29 Mar 2020 | Published: 31 Mar 2020

ComputerWeekly.com

Case Study: Keeping the Service Desk Up to Speed with Compliance
sponsored by Serviceaide
WHITE PAPER: In this case study, find out how BRK, a leading sanitation company in serving over 15 million customers, deployed a new service management platform to keep their service desk up to task.
Posted: 21 Nov 2018 | Published: 21 Nov 2018

Serviceaide

CW Benelux ezine February 2019
sponsored by ComputerWeekly.com
EZINE: Dutch military intelligence has released a lot of details about the attempt to hack into the networks of the Organisation for the Prohibition of Chemical Weapons (OPCW) in The Hague.
Posted: 31 Jan 2019 | Published: 07 Feb 2019

ComputerWeekly.com

The Top 9 ITSM Offerings Stacked Up: Who's Leading the Pack?
sponsored by ServiceNow
RESOURCE: In this analyst report, find out how the top nine ITSM tools on today's market stack up against one another. Explore the strengths, cautions, and adoption trends around each offering to get a better idea which one matches the needs of your I&O team – and which ones to avoid.
Posted: 25 Nov 2019 | Published: 16 Aug 2018

ServiceNow

CW Middle East January-March 2020: Digital leads the way at Abu Dhabi oil giant
sponsored by ComputerWeekly.com
EZINE: In this issue of CW Middle East, read how the UAE and the Abu Dhabi National Oil Company have recognised that things will change as oil and gas resources dwindle. Digital technology, such as artificial intelligence, has been identified as a key driver for future industries.
Posted: 02 Jan 2020 | Published: 09 Jan 2020

ComputerWeekly.com

The Service Desk KPIs Top MSPs Rely on for Success & How to Use Them in Your Business
sponsored by ConnectWise
WHITE PAPER: Visibility into the performance of your organization’s service desk provides insight into what issues to focus on to provide the support your clients expect, but KPIs aren’t always easily translated. Save a copy of this 18-page eBook, which focuses on the seven KPIs used by top service providers to measure service desk efficiency.
Posted: 29 Apr 2020 | Published: 29 Apr 2020

TOPICS:  IT Services
ConnectWise

CW Middle East ezine January 2019
sponsored by ComputerWeekly.com
EZINE: Oil may be the main fuel to the economies of the Middle East, but the region is trying to break from its reliance on the black stuff. This ezine has already featured articles about the UAE and Saudi Arabia diversifying their economies, with particular interest in fintech.
Posted: 04 Jan 2019 | Published: 04 Jan 2019

ComputerWeekly.com

Real Use Cases for IT Service Management Virtual Agents
sponsored by Serviceaide
CASE STUDY: While a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide

The Automated Enterprise: Unify People and Processes
sponsored by Red Hat
EBOOK: Access this ebook to learn how IT automation and Ansible work at the enterprise level to transform network, infrastructure, security, DevOps, and other IT services.
Posted: 08 Oct 2020 | Published: 08 Oct 2020

Red Hat

Modern ITSM and Asset Management
sponsored by SoftwareOne
EGUIDE: Managing the disparate pieces of IT has always been a pain point, which spawned the need for ITSM and ITIL. In this guide, discover how the roles of ITSM and ITIL have changed as IT itself has evolved, and about the roles they will play in years to come.
Posted: 24 May 2018 | Published: 22 May 2018

SoftwareOne
 

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