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Infographic: Top 10 ways to improve Customer Experience
sponsored by ComputerWeekly.com
EGUIDE: As customer expectations increase, so does the need for excellent customer service and customer experience. There are many methods to improve CX - some complex and costly, others relatively simple and inexpensive. But how do you know what's right for you, and where do you start? Here are 10 initiatives you can use to improve customer experience.
Posted: 03 Jul 2020 | Published: 03 Jul 2020

ComputerWeekly.com

Essential Guide to AWS Cloud Migrations
sponsored by Atlassian
WHITE PAPER: Open this white paper to learn 7 traits that are absolutely essential for building a cloud-centric operating model within your organization.
Posted: 03 Jun 2020 | Published: 03 Jun 2020

TOPICS:  IT Management
Atlassian

IT Operations in the Age of Coronavirus
sponsored by PagerDuty
RESOURCE: Under normal circumstances, communication and ticket resolution was as easy as swinging by someone’s desk or calling their extension line. Inside this blog post, learn about an automated communication and incident response tool designed to provide urgent, real-time responses as if you were responding from a few desk clusters away.
Posted: 04 Jun 2020 | Published: 04 Jun 2020

PagerDuty

Optimizing Operational Efficiency
sponsored by ConnectWise
WHITE PAPER: Recent studies have shown that nearly half of all MSPs and service providers have identified the opportunity for operational improvements. Jump into this eBook chapter to learn how to maximize your organization's operational efficiency through a handful of tactics.
Posted: 11 Jun 2020 | Published: 11 Jun 2020

TOPICS:  IT Management
ConnectWise

Keeping the Internet “Always On:” The Pressure of COVID-19 Explained
sponsored by PagerDuty
RESOURCE: Remote work has driven people towards the Internet more than ever before – and as any IT pro should know, higher demand comes with higher stress. Dive into this blog post from PagerDuty to take a closer look at two of the most notable trends articulated by the total volume of reported IT incidents over the last months.
Posted: 05 Jun 2020 | Published: 05 Jun 2020

TOPICS:  IT Management
PagerDuty

The MSP COVID -19 Playbook
sponsored by ConnectWise
WHITE PAPER: During today's pandemic, there is a laundry list of tasks ahead for managed service providers (MSP) to ensure that they weather the storm intact. Save a copy of this 48-page step-by-step guide to learn all the steps you should be taking to stabilize your organization.
Posted: 11 Jun 2020 | Published: 11 Jun 2020

ConnectWise

Pairing IT management and migration
sponsored by Red Hat
EGUIDE: IT management loves a good migration to stay competitive and innovative. In this E-Guide, get access to 3 IT management articles: 1. How to Build a Successful Cloud Migration Plan in 3 Steps, 2. Will OpenShift 4 be a game-changer?, and 3. SAP S/4HANA Migration: Critical Advice for Moving Off ECC
Posted: 11 May 2020 | Published: 11 May 2020

Red Hat

HPE Solutions for Temporary Financial Relief and Long-Term Success
sponsored by HPE Velocity
RESOURCE: From helping you release capital from existing infrastructure to deferring payments and providing pre-owned tech to relieve capacity strain, HPE and Velocity have you covered in times of financial uncertainty. Access this resource to learn more about these financial relief infrastructure programs.
Posted: 07 Jul 2020 | Published: 07 Jul 2020

HPE Velocity

Top 10 Risks in SaaS Purchases
sponsored by ClearEdge
WHITE PAPER: Download this asset to understand the top 10 SaaS contract "gotchas" that can result in surprise charges, built-in cost hikes, audit exposure and double paying for the same license or functionality, SaaS traps that tip leverage to the vendor right from the get-go, and 3 sales compensation schemes that lead to customer lock-in and cost increases.
Posted: 28 May 2020 | Published: 28 May 2020

ClearEdge

AWS re:Invent 2019: Building a Culture of Observability
sponsored by Splunk
VIDEO: In this AWS re:Invent session, hear from IT leaders from SignalFx and Atlassian as they discuss their successes and failures while striving to creating observability teams while working alongside incident management processes – and what factors your organization should consider in the journey towards true observability.
Posted: 25 Jun 2020 | Premiered: 09 Dec 2019

Splunk
 

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