5 best practices for resilient, reliable, remote IT services
sponsored by ServiceNow
WHITE PAPER:
This white paper offers 5 ITSM best practices that can help your IT services team provide employees with the support and services they expect while keeping costs low. Key best practices include providing remote IT services, separating incidents from service requests and making better use of service delivery data. Download now to read more.
Posted: 01 Feb 2021 | Published: 01 Feb 2021
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Cisco Negotiations Guide
sponsored by ClearEdge
WHITE PAPER:
Cisco solutions are entrenched in most organizations which can give their sales teams the upper hand in negotiations. Many customers overpay. But there's hope. This eGuide walks you through a 4-point plan to negotiate the best deal.
Posted: 14 Sep 2021 | Published: 14 Sep 2021
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IR35 reforms: Confusion over who pays employers’ NI leaves IT contractors out of pocket
sponsored by ComputerWeekly.com
EGUIDE:
Litigators are circling as thousands of contractors realise that the 2017 roll-out of IR35 reforms to the public sector may have resulted in unlawful tax deductions – and the private sector could be next.
Posted: 27 Aug 2021 | Published: 26 Aug 2021
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IT Service Management Book of Knowledge
sponsored by ServiceNow
EBOOK:
Dive into this eBook for a firsthand recap of what was covered during ServiceNow’s Knowledge 2020 digital event, including thought-leadership presentations, breakout sessions from customers and experts, and more.
Posted: 09 Oct 2020 | Published: 09 Oct 2020
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An SRE journey to AIOp
sponsored by IBM
WHITE PAPER:
Powered by innovations from IBM Research, IBM Cloud Pak for Watson AIOps empowers your SREs and IT operations teams to move from a reactive to proactive posture towards application-impacting incidents. Use AI across every aspect of your IT operations toolchain to improve resiliency and efficiency. Download the whitepaper now, let IBM guide you.
Posted: 19 Jan 2021 | Published: 19 Jan 2021
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CW Nordics - November 2020-January 2021: Bank branch closures continue as digital banking grows
sponsored by ComputerWeekly.com
EZINE:
Sweden's Handelsbanken is cutting its branch network by nearly half, which means more money will be invested in IT. But it's not just Sweden and the Nordics – banks across the world are watching the fintech industry demonstrate to consumers what banking can be like if the right technology is in place.
Posted: 15 Nov 2020 | Published: 26 Nov 2020
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IT Third-Party Labor Contracting Best Practices Guide
sponsored by ClearEdge
WHITE PAPER:
Outsourcing IT labor helps trim employee costs and speed up projects, but it can turn into a nightmare when not set up properly at the outset. Our IT Third-Party Labor Contracting Best Practices guide outlines a five-step roadmap for success with third-party IT labor providers.
Posted: 13 Sep 2021 | Published: 13 Sep 2021
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The Five Challenges Of Modern It Operations
sponsored by OpsRamp
WHITE PAPER:
Check out this white paper to read about the 5 challenges of modern IT operations and discover the key features and capabilities of service-centric IT operations management from OpsRamp.
Posted: 12 Nov 2020 | Published: 12 Nov 2020
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Microsoft Deal-Makers Toolkit
sponsored by ClearEdge
WEBCAST:
This webinar, "Microsoft Deal-Makers Toolkit," outlines Microsoft's sales strategy and how you can neutralize it before your next purchase or renewal.
Posted: 10 Sep 2021 | Premiered: Feb 10, 2021
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ServiceNow Street Pricing & Sales Tactics
sponsored by ClearEdge
WHITE PAPER:
Find out the actual discounts negotiated in more than 100 recent deals for ServiceNow products. Download the report to learn how your deal stacks up and more.
Posted: 13 Sep 2021 | Published: 13 Sep 2021
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