How Leading Organizations Use AI to Deliver Exceptional Customer Experiences
sponsored by Splunk
WHITE PAPER:
Click to access a collection of case studies that highlight the impact of machine learning in predicting, preventing, and troubleshooting IT events before they have a chance to leave a mark on business continuity – and before they impact customers.
Posted: 21 Mar 2019 | Published: 21 Mar 2019
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CW Benelux May 2018
sponsored by ComputerWeekly.com
EZINE:
GDPR becomes law at the end of this month, so we take a look at how organisations in the Netherlands are preparing for it. Cover your eyes if you are squeamish as you only have days left to get things right.We lead this issue with a story published in February, so perhaps things have changed. But if not, some organisations should be concerned.
Posted: 01 May 2018 | Published: 01 May 2018
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Under the Hood of the Modern IT Service Desk
sponsored by ServiceNow
EGUIDE:
Download this E-Guide to learn about today’s service desk evolutions in-depth, including what factors distinguish help desks from services desks, and how to start assembling a service catalog of your own.
Posted: 27 Jan 2020 | Published: 27 Jan 2020
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Go Live Fast With ServiceNow ITSM
sponsored by ServiceNow
WHITE PAPER:
Read about a cutting-edge ITSM platform that uses graphical tools to configure and deploy new applications – all without any installation steps or having to write additional lines of code.
Posted: 15 Mar 2019 | Published: 15 Mar 2019
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The Gateway to a Modern Employee Experience: IT Service Desk
sponsored by SolarWinds, Inc.
EBOOK:
Save a copy of this eBook to explore the relationship between IT responsibilities and employee expectations – and how to use service desks to keep in tune with user demands in today’s fast-evolving technology landscape.
Posted: 18 Nov 2019 | Published: 18 Nov 2019
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Pushing IT Operations Into High Gear with ITSM and ITOM
sponsored by ServiceNow
EBOOK:
In this whitepaper, find out how ServiceNow, a leading IT service management (ITSM) provider, pushed their IT operations into high gear using their own ITSM and IT operations management platforms.
Posted: 09 Oct 2018 | Published: 09 Oct 2018
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CW Middle East January-March 2020: Digital leads the way at Abu Dhabi oil giant
sponsored by ComputerWeekly.com
EZINE:
In this issue of CW Middle East, read how the UAE and the Abu Dhabi National Oil Company have recognised that things will change as oil and gas resources dwindle. Digital technology, such as artificial intelligence, has been identified as a key driver for future industries.
Posted: 02 Jan 2020 | Published: 09 Jan 2020
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Jerry’s Foods Excels with Scale Computing’s In-Store Edge Computing Infrastructure
sponsored by Scale Computing
CASE STUDY:
When a supermarket chain with 50 national retail, grocery, liquor, and hardware store locations in the US was struggling to meet performance and recovery requirements, they turned to Scale Computing HCI. Explore this case study to discover the results of Jerry’s Foods’ deployment and find out the 5 business benefits it led to.
Posted: 13 Mar 2020 | Published: 13 Mar 2020
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Real Use Cases for IT Service Management Virtual Agents
sponsored by Serviceaide
CASE STUDY:
While a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out.
Posted: 30 Apr 2019 | Published: 30 Apr 2019
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CSPs Discuss Digital Transformation for 5G in the Real World
sponsored by Lumina Networks
VIDEO:
Lumina Networks asked some of the industry's most transformative telcos about the factors which matter to making sure 5G networks fulfill their promise. In this video, see what factors matter to experts from AT&T, Telefonica, BT, Orange and more.
Posted: 25 Nov 2019 | Premiered: 28 Oct 2019
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