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MicroScope – December 2019: Time for change sponsored by MicroScope EZINE: In this issue, we ask experts how they're approaching digital transformation to meet customers demand, and we look at whether the actions of the user should reflect on the accountability of the cloud provider Posted: 04 Dec 2019 \| Published: 06 Dec 2019 TOPICS: Cloud Computing \| Cloud Management \| IT Management \| IT Services \| Managed Security Services \| Managed Security Services Providers \| VARs

CW Benelux November 2019-January 2020: Dutch banks fight money laundering sponsored by ComputerWeekly.com EZINE: Dutch banks have decided to work together in the fight against money laundering. Globally, only about 3% of money laundering activity is detected and stopped. Posted: 24 Oct 2019 \| Published: 31 Oct 2019 TOPICS: Computer Crimes \| Computer Industry \| Financial Applications Software \| Financial Reporting \| Financial Services \| Financial Transaction Processing \| IT Best Practices \| IT Governance \| IT Services \| IT Workforce \| Security \| Security Best Practices \| Security Systems

Why You Shouldn't Be Afraid of Replacing Your Legacy ITSM System sponsored by ServiceNow EBOOK: Replacing your ITSM legacy suite doesn't have to be scary. So why hasn't every company migrated to a modern ITSM platform? This eBook explores the importance of modernization and how to overcome the fear of legacy suite change. Posted: 24 Jan 2018 \| Published: 28 Dec 2017 TOPICS: Best Practices \| Cloud Computing \| IT Service Management \| IT Services \| IT Systems \| ITIL \| Strategic Planning

Case Study: Keeping the Service Desk Up to Speed with Compliance sponsored by Serviceaide WHITE PAPER: In this case study, find out how BRK, a leading sanitation company in serving over 15 million customers, deployed a new service management platform to keep their service desk up to task. Posted: 21 Nov 2018 \| Published: 21 Nov 2018 TOPICS: IT Service Management \| IT Services

CW Europe December 2019: Deutsche Bank creates innovation division sponsored by ComputerWeekly.com EZINE: German investment banking giant Deutsche Bank is opening a division focused on innovation as part of its plan to digitise all business operations. Read more details in this edition of CW Europe. Posted: 03 Dec 2019 \| Published: 12 Dec 2019 TOPICS: Artificial Intelligence \| Business Intelligence Software \| Business Management \| Financial Applications Software \| Financial Industry Organizations \| Financial Services \| IT Consulting Services \| IT Governance \| IT Management \| IT Services \| Security \| Security Policies \| Security Threats

IT outsourcing in the digital age sponsored by ComputerWeekly.com EGUIDE: In this e-guide, discover how cloud computing continues to change the IT outsourcing industry, how Indian staff are making up a larger proportion of the workforces at large western companies, and find out how IT is disrupting the legal firms that support the outsourcing industry. Posted: 17 Apr 2018 \| Published: 17 Apr 2018 TOPICS: IT Departments \| IT Governance \| IT Industry \| IT Management Services \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Workforce \| Outsourcing

CW Middle East July-September 2020: Technology helps SMEs in UAE combat coronavirus crisis sponsored by ComputerWeekly.com EZINE: The UAE, like the rest of the world, continues to be heavily impacted by the fallout of the Covid-19 pandemic – and technology is helping to lead the fight. Posted: 02 Jul 2020 \| Published: 09 Jul 2020 TOPICS: Cloud Computing \| Cloud Management \| Financial Applications Software \| Financial Services \| IT Infrastructure \| IT Services \| IT Workforce \| Remote Office Connectivity \| Remote Users

5 Reasons to Make Virtual Support Agent Adoption a Priority sponsored by Serviceaide WHITE PAPER: Inside, find a list of five reasons to consider a virtual support agent, including improved service user experiences, increased automation opportunities, and more. Posted: 03 May 2019 \| Published: 03 May 2019 TOPICS: IT Best Practices \| IT Management \| IT Service Management \| IT Services \| IT Systems

Stop Doing Things the Same Way and Expecting a Different Outcome -Improving Self-Service Adoption Requires a Rethink sponsored by Serviceaide WHITE PAPER: In this article, find out how virtual service agents can (quite literally) provide a more intuitive approach to IT self-service – ultimately reducing hands-on time required by actual IT team members and offloading support responsibilities onto AI. Posted: 30 Apr 2019 \| Published: 30 Apr 2019 TOPICS: IT Management \| IT Service Management \| IT Services \| IT Systems

Under the Hood of the Modern IT Service Desk sponsored by ServiceNow EGUIDE: Download this E-Guide to learn about today’s service desk evolutions in-depth, including what factors distinguish help desks from services desks, and how to start assembling a service catalog of your own. Posted: 27 Jan 2020 \| Published: 27 Jan 2020 TOPICS: IT Service Management \| IT Services

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